{
  "ucid": "21112178841104941",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 10:20:49",
  "end_time": "2026-09-03 10:22:57",
  "duration_sec": 128,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA415441a74b5fde1586413666089ced2a.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1172,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178841104941__DIA415441a74b5fde1586413666089ced2a.mp3",
  "audio_bytes": 309960,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 103.32,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Hello?   (हेलो?)\n[3s] CUSTOMER: Yes.   (हां।)\n[3s] AGENT: Uh, am I speaking with Dhanlakshmi Iron?   (अह धनलक्ष्मी आयरन से बात कर रहे हैं?)\n[5s] CUSTOMER: Yes yes, Kishor.   (हां हां, किशोर।)\n[6s] AGENT: Yes, hello. This is Rohit calling from JSW, from Mumbai.   (जी नमस्ते, रोहित बात कर रहा हूं JSW से, from Mumbai.)\n[9s] CUSTOMER: Tell me.   (बोलिए।)\n[11s] AGENT: Did you have some requirement for wire rod?   (आपका कुछ wire rod का requirement था क्या?)\n[13s] CUSTOMER: Yes, yes, I had given for leaded, right? They did.   (हां हां, leaded का दिया था ना इन्होंने तो।)\n[14s] AGENT: What do you do? Do you do trading?   (क्या करते हैं आप? Trading करते हैं?)\n[16s] CUSTOMER: We do trading, and we also make bright bars.   (हम लोग trading भी करते हैं, हम लोग bright bar बनाते भी हैं।)\n[19s] AGENT: Okay, okay, okay. So how much do you need now? EN1A PB, do you need this grade?   (अच्छा, अच्छा, अच्छा। तो अभी कितना चाहिए आपको? EN1A PB, ये grade चाहिए आपको?)\n[22s] CUSTOMER: No no, I had given for this, right, for non-leaded.   (नहीं नहीं, मैंने इसका दिया था ना, non-leaded का।)\n[25s] AGENT: Okay. You need non-lead, okay.   (अच्छा। Non-lead आपको चाहिए, okay.)\n[28s] AGENT: Let's do one thing, how many tons will it be now?   (एक काम करते हैं, कितना ton रहेगा अभी?)\n[30s] CUSTOMER: Where are you calling from?   (आप कहां से बोल रहे हैं?)\n[31s] AGENT: I'm calling from JSW, from Mumbai.   (JSW से बात कर रहा हूं, from Mumbai.)\n[33s] CUSTOMER: Mumbai. I need ten tons.   (Mumbai. मेरे को दस ton.)\n[34s] AGENT: How much? Ten tons?   (कितना? दस ton?)\n[36s] CUSTOMER: Hmm.   (हम्म।)\n[36s] AGENT: Ten tons won't be possible, forty tons will be possible. This will be from the plant.   (दस ton नहीं हो पाएगा, चालीस ton हो पाएगा। Plant से होगा ये।)\n[39s] CUSTOMER: Oh, I see.   (अच्छा।)\n[40s] AGENT: Yes.   (हां।)\n[41s] CUSTOMER: So what to do for ten tons?   (दस ton के लिए तो क्या करें?)\n[42s] AGENT: Can you tell me the grade once? Because the grade...   (एक बार मुझे आप grade बता सकते हैं क्या? Because grade...)\n[43s] CUSTOMER: It's EN1A, it's EN1A. It's EN1A.   (EN1A, EN1A है। EN1A है।)\n[45s] AGENT: EN1A, right? Okay.   (EN1A ना? Okay.)\n[47s] AGENT: Let me check if... you need it in Kolhapur, right?   (Check कर लेता हूं अगर Kolhapur में चाहिए ना आपको?)\n[49s] CUSTOMER: Hmm, need it in Kolhapur.   (हम्म, Kolhapur चाहिए।)\n[50s] AGENT: Okay.   (ठीक है।)\n[51s] CUSTOMER: If you have a stockyard in Bombay, then I can pick up something in a part load from Bombay as well if there...   (आपका यदि stockyard Bombay में है तो मैं Bombay से भी part load में कुछ उठा सकता हूं यदि वहां पर...)\n[54s] AGENT: No no, that's not allowed in my company. We only give delivered, whatever it is. So I will give you FOR prices only. Uh, give me a little time, once the market opens, I will share the quotation with you. Can the quantity be increased, anyhow?   (नहीं नहीं, मेरे कंपनी में वो allowed नहीं है। हम लोग delivered ही देते हैं जो भी है। तो मैं आपको FOR prices ही दूंगा। अह थोड़ा सा time दीजिए मुझे, एक बार market open होता है, मैं आपको quotation share करता हूं। Quantity बढ़ सकता है any how?)\n[63s] CUSTOMER: No, no, no.   (नहीं, नहीं, नहीं।)\n[64s] AGENT: No, right? Okay, fine. I will give it to you if it's available, I will share it.   (नहीं ना? चलिए ठीक है। मैं आपको देता हूं अगर available रहा, share करता हूं मैं।)\n[67s] CUSTOMER: Okay.   (ठीक है।)\n[68s] AGENT: Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 36,
  "connected": 1,
  "audio_notes": "clear: Some background office noise is present but does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "36 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 6.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "You correctly identified the customer's business, but you need to ask more discovery questions, especially about their total monthly consumption, to better understand their needs and position our value.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "not_in_stockyard",
  "supply_details": "Agent stated a 40-ton minimum order quantity is required as the material would come from the plant, not a stockyard.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a trader and bright bar manufacturer, inquired about 10 tons of EN1A non-leaded wire rod for delivery to Kolhapur. The agent revalidated the requirement but discovered a potential MOQ issue, stating that only 40-ton orders from the plant were possible. The agent promised to check for 10-ton availability and send a quotation.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Did you have some requirement for wire rod?\", \"comment\": \"Agent correctly referenced the customer's prior submission on the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"EN1A, right? Okay.\", \"comment\": \"Agent revalidated product/grade, quantity, and location, but missed thickness/width and timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent only asked about the customer's business type (end application) and missed all other discovery questions.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"give me a little time, once the market opens, I will share the quotation with you.\", \"comment\": \"Agent committed to sending a quotation and provided a timeline for when it would be sent.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"We only give delivered, whatever it is. So I will give you FOR prices only.\", \"comment\": \"Agent did not pitch other products and only reinforced a relevant USP about the delivery model.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You correctly identified the customer's business, but you need to ask more discovery questions, especially about their total monthly consumption, to better understand their needs and position our value.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent stated a 40-ton minimum order quantity is required as the material would come from the plant, not a stockyard.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a trader and bright bar manufacturer, inquired about 10 tons of EN1A non-leaded wire rod for delivery to Kolhapur. The agent revalidated the requirement but discovered a potential MOQ issue, stating that only 40-ton orders from the plant were possible. The agent promised to check for 10-ton availability and send a quotation.\"}",
  "error": null,
  "latency_ms": 37973,
  "input_tokens": 3775,
  "output_tokens": 714,
  "created_at": "2026-09-25 11:45:39",
  "sentiment": "neutral",
  "sentiment_score": 0.103,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 2,
  "lex_hits": 9,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.636,
  "agent_talk_sec": 35.3,
  "customer_talk_sec": 20.2,
  "dead_air_sec": 72.5,
  "longest_monologue_sec": 8.2,
  "agent_wpm": 312.7,
  "interruptions": 0,
  "agent_turns": 19,
  "customer_turns": 17,
  "discovery_qs": 15,
  "words_agent": 184,
  "words_customer": 96,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841104941",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.51,
      "end_s": 1.01,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178841104941",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.5,
      "end_s": 1.95,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178841104941",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.6,
      "end_s": 2.88,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178841104941",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.28,
      "end_s": 4.8,
      "text_en": "Uh, am I speaking with Dhanlakshmi Iron?",
      "text_native": "अह धनलक्ष्मी आयरन से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178841104941",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.08,
      "end_s": 5.88,
      "text_en": "Yes yes, Kishor.",
      "text_native": "हां हां, किशोर।"
    },
    {
      "ucid": "21112178841104941",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.1,
      "end_s": 8.3,
      "text_en": "Yes, hello. This is Rohit calling from JSW, from Mumbai.",
      "text_native": "जी नमस्ते, रोहित बात कर रहा हूं JSW से, from Mumbai."
    },
    {
      "ucid": "21112178841104941",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.6,
      "end_s": 9.0,
      "text_en": "Tell me.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178841104941",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.8,
      "end_s": 12.4,
      "text_en": "Did you have some requirement for wire rod?",
      "text_native": "आपका कुछ wire rod का requirement था क्या?"
    },
    {
      "ucid": "21112178841104941",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.8,
      "end_s": 14.3,
      "text_en": "Yes, yes, I had given for leaded, right? They did.",
      "text_native": "हां हां, leaded का दिया था ना इन्होंने तो।"
    },
    {
      "ucid": "21112178841104941",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.3,
      "end_s": 15.5,
      "text_en": "What do you do? Do you do trading?",
      "text_native": "क्या करते हैं आप? Trading करते हैं?"
    },
    {
      "ucid": "21112178841104941",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.9,
      "end_s": 18.8,
      "text_en": "We do trading, and we also make bright bars.",
      "text_native": "हम लोग trading भी करते हैं, हम लोग bright bar बनाते भी हैं।"
    },
    {
      "ucid": "21112178841104941",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.0,
      "end_s": 22.3,
      "text_en": "Okay, okay, okay. So how much do you need now? EN1A PB, do you need this grade?",
      "text_native": "अच्छा, अच्छा, अच्छा। तो अभी कितना चाहिए आपको? EN1A PB, ये grade चाहिए आपको?"
    },
    {
      "ucid": "21112178841104941",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.4,
      "end_s": 24.5,
      "text_en": "No no, I had given for this, right, for non-leaded.",
      "text_native": "नहीं नहीं, मैंने इसका दिया था ना, non-leaded का।"
    },
    {
      "ucid": "21112178841104941",
      "idx": 13,
      "speaker": "agent",
      "start_s": 25.0,
      "end_s": 26.9,
      "text_en": "Okay. You need non-lead, okay.",
      "text_native": "अच्छा। Non-lead आपको चाहिए, okay."
    },
    {
      "ucid": "21112178841104941",
      "idx": 14,
      "speaker": "agent",
      "start_s": 27.6,
      "end_s": 29.1,
      "text_en": "Let's do one thing, how many tons will it be now?",
      "text_native": "एक काम करते हैं, कितना ton रहेगा अभी?"
    },
    {
      "ucid": "21112178841104941",
      "idx": 15,
      "speaker": "customer",
      "start_s": 29.6,
      "end_s": 30.8,
      "text_en": "Where are you calling from?",
      "text_native": "आप कहां से बोल रहे हैं?"
    },
    {
      "ucid": "21112178841104941",
      "idx": 16,
      "speaker": "agent",
      "start_s": 31.2,
      "end_s": 32.9,
      "text_en": "I'm calling from JSW, from Mumbai.",
      "text_native": "JSW से बात कर रहा हूं, from Mumbai."
    },
    {
      "ucid": "21112178841104941",
      "idx": 17,
      "speaker": "customer",
      "start_s": 33.1,
      "end_s": 34.5,
      "text_en": "Mumbai. I need ten tons.",
      "text_native": "Mumbai. मेरे को दस ton."
    },
    {
      "ucid": "21112178841104941",
      "idx": 18,
      "speaker": "agent",
      "start_s": 34.5,
      "end_s": 35.4,
      "text_en": "How much? Ten tons?",
      "text_native": "कितना? दस ton?"
    },
    {
      "ucid": "21112178841104941",
      "idx": 19,
      "speaker": "customer",
      "start_s": 35.8,
      "end_s": 36.1,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178841104941",
      "idx": 20,
      "speaker": "agent",
      "start_s": 36.4,
      "end_s": 39.0,
      "text_en": "Ten tons won't be possible, forty tons will be possible. This will be from the plant.",
      "text_native": "दस ton नहीं हो पाएगा, चालीस ton हो पाएगा। Plant से होगा ये।"
    },
    {
      "ucid": "21112178841104941",
      "idx": 21,
      "speaker": "customer",
      "start_s": 39.3,
      "end_s": 39.8,
      "text_en": "Oh, I see.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178841104941",
      "idx": 22,
      "speaker": "agent",
      "start_s": 40.3,
      "end_s": 40.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178841104941",
      "idx": 23,
      "speaker": "customer",
      "start_s": 40.8,
      "end_s": 41.7,
      "text_en": "So what to do for ten tons?",
      "text_native": "दस ton के लिए तो क्या करें?"
    },
    {
      "ucid": "21112178841104941",
      "idx": 24,
      "speaker": "agent",
      "start_s": 41.8,
      "end_s": 43.4,
      "text_en": "Can you tell me the grade once? Because the grade...",
      "text_native": "एक बार मुझे आप grade बता सकते हैं क्या? Because grade..."
    },
    {
      "ucid": "21112178841104941",
      "idx": 25,
      "speaker": "customer",
      "start_s": 43.4,
      "end_s": 45.1,
      "text_en": "It's EN1A, it's EN1A. It's EN1A.",
      "text_native": "EN1A, EN1A है। EN1A है।"
    },
    {
      "ucid": "21112178841104941",
      "idx": 26,
      "speaker": "agent",
      "start_s": 45.1,
      "end_s": 46.2,
      "text_en": "EN1A, right? Okay.",
      "text_native": "EN1A ना? Okay."
    },
    {
      "ucid": "21112178841104941",
      "idx": 27,
      "speaker": "agent",
      "start_s": 46.9,
      "end_s": 48.6,
      "text_en": "Let me check if... you need it in Kolhapur, right?",
      "text_native": "Check कर लेता हूं अगर Kolhapur में चाहिए ना आपको?"
    },
    {
      "ucid": "21112178841104941",
      "idx": 28,
      "speaker": "customer",
      "start_s": 48.9,
      "end_s": 49.9,
      "text_en": "Hmm, need it in Kolhapur.",
      "text_native": "हम्म, Kolhapur चाहिए।"
    },
    {
      "ucid": "21112178841104941",
      "idx": 29,
      "speaker": "agent",
      "start_s": 50.1,
      "end_s": 50.5,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178841104941",
      "idx": 30,
      "speaker": "customer",
      "start_s": 50.8,
      "end_s": 54.1,
      "text_en": "If you have a stockyard in Bombay, then I can pick up something in a part load from Bombay as well if there...",
      "text_native": "आपका यदि stockyard Bombay में है तो मैं Bombay से भी part load में कुछ उठा सकता हूं यदि वहां पर..."
    },
    {
      "ucid": "21112178841104941",
      "idx": 31,
      "speaker": "agent",
      "start_s": 54.1,
      "end_s": 62.3,
      "text_en": "No no, that's not allowed in my company. We only give delivered, whatever it is. So I will give you FOR prices only. Uh, give me a little time, once the market opens, I will share the quotation with you. Can the quantity be increased, anyhow?",
      "text_native": "नहीं नहीं, मेरे कंपनी में वो allowed नहीं है। हम लोग delivered ही देते हैं जो भी है। तो मैं आपको FOR prices ही दूंगा। अह थोड़ा सा time दीजिए मुझे, एक बार market open होता है, मैं आपको quotation share करता हूं। Quantity बढ़ सकता है any how?"
    },
    {
      "ucid": "21112178841104941",
      "idx": 32,
      "speaker": "customer",
      "start_s": 62.6,
      "end_s": 63.6,
      "text_en": "No, no, no.",
      "text_native": "नहीं, नहीं, नहीं।"
    },
    {
      "ucid": "21112178841104941",
      "idx": 33,
      "speaker": "agent",
      "start_s": 63.9,
      "end_s": 66.6,
      "text_en": "No, right? Okay, fine. I will give it to you if it's available, I will share it.",
      "text_native": "नहीं ना? चलिए ठीक है। मैं आपको देता हूं अगर available रहा, share करता हूं मैं।"
    },
    {
      "ucid": "21112178841104941",
      "idx": 34,
      "speaker": "customer",
      "start_s": 66.9,
      "end_s": 67.3,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178841104941",
      "idx": 35,
      "speaker": "agent",
      "start_s": 67.8,
      "end_s": 68.3,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178841104941",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Did you have some requirement for wire rod?",
      "comment": "Agent correctly referenced the customer's prior submission on the platform."
    },
    {
      "ucid": "21112178841104941",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 3,
      "evidence": "EN1A, right? Okay.",
      "comment": "Agent revalidated product/grade, quantity, and location, but missed thickness/width and timeline."
    },
    {
      "ucid": "21112178841104941",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Agent only asked about the customer's business type (end application) and missed all other discovery questions."
    },
    {
      "ucid": "21112178841104941",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "give me a little time, once the market opens, I will share the quotation with you.",
      "comment": "Agent committed to sending a quotation and provided a timeline for when it would be sent."
    },
    {
      "ucid": "21112178841104941",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "We only give delivered, whatever it is. So I will give you FOR prices only.",
      "comment": "Agent did not pitch other products and only reinforced a relevant USP about the delivery model."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}