{
  "ucid": "21112178841096521",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 10:19:25",
  "end_time": "2026-09-03 10:20:26",
  "duration_sec": 61,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA036da60d01791a8527bcf25573fd7749.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1173,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178841096521__DIA036da60d01791a8527bcf25573fd7749.mp3",
  "audio_bytes": 113400,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 37.8,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[4s] AGENT: Hello?   (हॅलो?)\n[5s] AGENT: Are you speaking from Vibhuti Enterprise?   (विभूति एंटरप्राइज से बात कर रहे हैं?)\n[6s] CUSTOMER: Yes.   (हां जी।)\n[7s] AGENT: Yes, uh, hello. This is Rohit speaking. Rohit Mishra from the JSW One platform.   (जी, uh नमस्ते। रोहित बात कर रहा हूं। रोहित मिश्रा फ्रॉम JSW One प्लॅटफॉर्म से।)\n[11s] CUSTOMER: Yes.   (जी।)\n[13s] AGENT: Did you need some cement?   (आपको कुछ सीमेंट चाहिए था क्या?)\n[15s] CUSTOMER: Right now I am on the way. Can I call back in five minutes?   (अभी मैं on the way हूं। पांच मिनट में कॉल बैक करूं?)\n[18s] AGENT: No problem, no problem. Someone else from my team will call you, okay? Okay.   (कोई नहीं कोई नहीं। मेरे टीम से कोई और कॉल करेगा आपको, हां? ओके।)\n[21s] CUSTOMER: Okay, that will work.   (ठीक है, चलेगा।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: Some background noise on the customer's side, but speech is intelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer asks to be called back, secure a specific time for *you* to call them back instead of saying 'someone from my team will call'. This maintains ownership of the lead.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "cement",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to follow up on a platform submission for cement. The customer stated they were busy and requested a callback. The agent agreed that someone from the team would call back, and the call ended without any details being exchanged.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"This is Rohit speaking. Rohit Mishra from the JSW One platform.\", \"comment\": \"The agent correctly identified himself and the platform he was calling from.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before the agent could revalidate any of the customer's requirement details.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer deflected the call before any discovery questions could be asked.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the closure stage.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Did you need some cement?\", \"comment\": \"The agent correctly focused on the customer's specific inquiry without pitching other products.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer asks to be called back, secure a specific time for *you* to call them back instead of saying 'someone from my team will call'. This maintains ownership of the lead.\", \"segment_detected\": \"cement\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called to follow up on a platform submission for cement. The customer stated they were busy and requested a callback. The agent agreed that someone from the team would call back, and the call ended without any details being exchanged.\"}",
  "error": null,
  "latency_ms": 29292,
  "input_tokens": 2881,
  "output_tokens": 602,
  "created_at": "2026-09-25 23:02:58",
  "sentiment": "positive",
  "sentiment_score": 0.2,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.674,
  "agent_talk_sec": 8.9,
  "customer_talk_sec": 4.3,
  "dead_air_sec": 47.8,
  "longest_monologue_sec": 3.5,
  "agent_wpm": 269.7,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 4,
  "words_agent": 40,
  "words_customer": 21,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841096521",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.31,
      "end_s": 1.81,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178841096521",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.57,
      "end_s": 3.97,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178841096521",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.6,
      "end_s": 5.86,
      "text_en": "Are you speaking from Vibhuti Enterprise?",
      "text_native": "विभूति एंटरप्राइज से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178841096521",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.26,
      "end_s": 6.66,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178841096521",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 10.5,
      "text_en": "Yes, uh, hello. This is Rohit speaking. Rohit Mishra from the JSW One platform.",
      "text_native": "जी, uh नमस्ते। रोहित बात कर रहा हूं। रोहित मिश्रा फ्रॉम JSW One प्लॅटफॉर्म से।"
    },
    {
      "ucid": "21112178841096521",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.25,
      "end_s": 11.65,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178841096521",
      "idx": 6,
      "speaker": "agent",
      "start_s": 13.1,
      "end_s": 14.48,
      "text_en": "Did you need some cement?",
      "text_native": "आपको कुछ सीमेंट चाहिए था क्या?"
    },
    {
      "ucid": "21112178841096521",
      "idx": 7,
      "speaker": "customer",
      "start_s": 15.23,
      "end_s": 17.53,
      "text_en": "Right now I am on the way. Can I call back in five minutes?",
      "text_native": "अभी मैं on the way हूं। पांच मिनट में कॉल बैक करूं?"
    },
    {
      "ucid": "21112178841096521",
      "idx": 8,
      "speaker": "agent",
      "start_s": 17.8,
      "end_s": 20.2,
      "text_en": "No problem, no problem. Someone else from my team will call you, okay? Okay.",
      "text_native": "कोई नहीं कोई नहीं। मेरे टीम से कोई और कॉल करेगा आपको, हां? ओके।"
    },
    {
      "ucid": "21112178841096521",
      "idx": 9,
      "speaker": "customer",
      "start_s": 20.53,
      "end_s": 21.23,
      "text_en": "Okay, that will work.",
      "text_native": "ठीक है, चलेगा।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178841096521",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "This is Rohit speaking. Rohit Mishra from the JSW One platform.",
      "comment": "The agent correctly identified himself and the platform he was calling from."
    },
    {
      "ucid": "21112178841096521",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before the agent could revalidate any of the customer's requirement details."
    },
    {
      "ucid": "21112178841096521",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer deflected the call before any discovery questions could be asked."
    },
    {
      "ucid": "21112178841096521",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the closure stage."
    },
    {
      "ucid": "21112178841096521",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Did you need some cement?",
      "comment": "The agent correctly focused on the customer's specific inquiry without pitching other products."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}