Call 21112178835378361 2026-09-02 · dhruv · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background chatter is present on the agent's side, including a separate conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not get to the stage of asking about current requirements.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with no closure or defined next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent attempted to verify the company name, 'Arexone Healthcare'. The customer seemed confused, asked for clarification, and the call ended abruptly after an unknown speaker stated they could not help. The call did not progress to any stage of the sales pitch.
Coaching
Your opener should include a brief introduction of who you are and why you're calling to avoid confusion and establish context immediately.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent did not provide a warm welcome or introduction, moving directly to verification. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Am I speaking with Arexone Healthcare? The agent only asked to verify the company name; the call ended before other basic profile questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform was not mentioned or explained. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent did not get to the stage of asking about current requirements. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with no closure or defined next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.421 | 2.4s | 3.3s | 38.3s | 1.8s | too short | 0 | 2 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हेलो
agent
1.8s
Hello
हेलो
customer
3.0s
Yes, tell me
हां बोलो ना
agent
4.0s
Am I speaking with Arexone Healthcare?
आरएक्सोन हेल्थकेयर से बात हो रहा है?
customer
6.0s
With whom?
किससे?
customer
8.6s
Hello
हेलो
customer
9.2s
Yes, tell me
हां बोलो ना
unknown
10.3s
I can't do anything
मैं कुछ नहीं कर सकती