{
  "ucid": "21112178835378361",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 18:26:23",
  "end_time": "2026-09-02 18:27:07",
  "duration_sec": 44,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe0f8b4dc97a5e30033045e06354cfbe9.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1174,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178835378361__DIAe0f8b4dc97a5e30033045e06354cfbe9.mp3",
  "audio_bytes": 49464,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 16.488,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[3s] CUSTOMER: Yes, tell me   (हां बोलो ना)\n[4s] AGENT: Am I speaking with Arexone Healthcare?   (आरएक्सोन हेल्थकेयर से बात हो रहा है?)\n[6s] CUSTOMER: With whom?   (किससे?)\n[9s] CUSTOMER: Hello   (हेलो)\n[9s] CUSTOMER: Yes, tell me   (हां बोलो ना)\n[10s] UNKNOWN: I can't do anything   (मैं कुछ नहीं कर सकती)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "noisy: Significant background chatter is present on the agent's side, including a separate conversation.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "Your opener should include a brief introduction of who you are and why you're calling to avoid confusion and establish context immediately.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent attempted to verify the company name, 'Arexone Healthcare'. The customer seemed confused, asked for clarification, and the call ended abruptly after an unknown speaker stated they could not help. The call did not progress to any stage of the sales pitch.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a warm welcome or introduction, moving directly to verification.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Am I speaking with Arexone Healthcare?\", \"comment\": \"The agent only asked to verify the company name; the call ended before other basic profile questions could be asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform was not mentioned or explained.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not get to the stage of asking about current requirements.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no closure or defined next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opener should include a brief introduction of who you are and why you're calling to avoid confusion and establish context immediately.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"material_flag\": false, \"material_detected\": null, \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent attempted to verify the company name, 'Arexone Healthcare'. The customer seemed confused, asked for clarification, and the call ended abruptly after an unknown speaker stated they could not help. The call did not progress to any stage of the sales pitch.\"}",
  "error": null,
  "latency_ms": 35955,
  "input_tokens": 2745,
  "output_tokens": 621,
  "created_at": "2026-09-25 23:03:07",
  "sentiment": "negative",
  "sentiment_score": -0.175,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.421,
  "agent_talk_sec": 2.4,
  "customer_talk_sec": 3.3,
  "dead_air_sec": 38.3,
  "longest_monologue_sec": 1.8,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 2,
  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 7,
  "words_customer": 10,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178835378361",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.5,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178835378361",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.84,
      "end_s": 2.42,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178835378361",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.98,
      "end_s": 3.64,
      "text_en": "Yes, tell me",
      "text_native": "हां बोलो ना"
    },
    {
      "ucid": "21112178835378361",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 5.8,
      "text_en": "Am I speaking with Arexone Healthcare?",
      "text_native": "आरएक्सोन हेल्थकेयर से बात हो रहा है?"
    },
    {
      "ucid": "21112178835378361",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.05,
      "end_s": 6.62,
      "text_en": "With whom?",
      "text_native": "किससे?"
    },
    {
      "ucid": "21112178835378361",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.56,
      "end_s": 9.2,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178835378361",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.2,
      "end_s": 10.0,
      "text_en": "Yes, tell me",
      "text_native": "हां बोलो ना"
    },
    {
      "ucid": "21112178835378361",
      "idx": 7,
      "speaker": "unknown",
      "start_s": 10.3,
      "end_s": 11.5,
      "text_en": "I can't do anything",
      "text_native": "मैं कुछ नहीं कर सकती"
    }
  ],
  "steps": [
    {
      "ucid": "21112178835378361",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a warm welcome or introduction, moving directly to verification."
    },
    {
      "ucid": "21112178835378361",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Am I speaking with Arexone Healthcare?",
      "comment": "The agent only asked to verify the company name; the call ended before other basic profile questions could be asked."
    },
    {
      "ucid": "21112178835378361",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178835378361",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform was not mentioned or explained."
    },
    {
      "ucid": "21112178835378361",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not get to the stage of asking about current requirements."
    },
    {
      "ucid": "21112178835378361",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no closure or defined next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}