Call 21112178835318121 2026-09-02 · Ronak Mehta · 2:16
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 27 turns, clean transcript (0% inaudible) | Hindi | 27 | new_registration (campaign_name:medium) |
Audio: clear: The recording appears to contain two separate, unrelated call snippets. The first is a very short opening in Gujarati, followed by a longer call in Hindi/English.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: Customer wants to be a vendor to supply limestone/granite
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +10/−5
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked about the customer's business but did not ask any of the required steel procurement discovery questions as the lead was not a buyer.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a current requirement, which the customer denied, but did not attempt to schedule a specific callback.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a scheduled walkthrough; 'pinging on WhatsApp' is not a valid outcome.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Hello Adbhut Singh ji. Saurabh Dada baat kar raha hu JSW One se. Good evening, sir.
Summary
The agent contacted a customer who had registered on the platform. The customer quickly clarified that they were not looking to buy steel, but rather wanted to become a vendor to supply materials like limestone and granite to JSW. The agent identified the mismatch, confirmed there was no steel requirement, and ended the call.
Coaching
When a customer registers for the wrong reason (e.g., to be a vendor), briefly probe if their business *also* has any steel needs before closing the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello Adbhut Singh ji. Saurabh Dada baat kar raha hu JSW One se. Good evening, sir. The agent provided a warm and professional opening, identifying himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The call was immediately derailed by the customer's intent; no profile verification questions were asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 | आप कौनसे मटेरियल में डील करते हैं आप? क्या चीज का है आपका काम? The agent asked about the customer's business but did not ask any of the required steel procurement discovery questions as the lead was not a buyer. |
| NR4 Platform education | 1 | fail | – | 0.0 | आपका अकाउंट दिखा था आपने रजिस्ट्रेशन किया था हमारे साथ में, JSW One प्लेटफार्म पे। The agent mentioned the platform but did not explain any of its benefits or value propositions. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | नहीं, करेंटली तो अभी तो रिक्वायरमेंट नहीं है इसकी। The agent asked about a current requirement, which the customer denied, but did not attempt to schedule a specific callback. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | मैं आपको पिंग करके रखता हूं WhatsApp पे। The call ended without a quote, a specific callback date, or a scheduled walkthrough; 'pinging on WhatsApp' is not a valid outcome. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.821 heavy | 83.3s | 18.1s | 34.6s | 41.2s | 138.3 | 0 | 14 | 13 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello, I am speaking from the JSW One platform.
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.
agent
4.8s
Hello Adbhut Singh ji. This is Saurabh Dada speaking from JSW One. Good evening, sir.
Hello Adbhut Singh ji. Saurabh Dada baat kar raha hu JSW One se. Good evening, sir.
customer
9.0s
Yes, tell me.
हां बोलिए।
agent
9.8s
Yes, I am speaking from JSW. Do you have a material requirement right now for material sheets or coils?
जी मैं JSW से बात कर रहा हूं। मटेरियल रिक्वायरमेंट है आपको अभी मटेरियल शीट्स या कॉइल्स में?
customer
13.6s
Where are you calling from?
आप कहां से बोल रहे हो?
agent
14.8s
I am speaking from JSW, from the Mumbai headquarters. I saw your account, you had registered with us on the JSW One platform. So are you planning for any material procurement? In which material?
मैं JSW से बात कर रहा हूं, मुंबई हेडक्वार्टर से। आपका अकाउंट दिखा था आपने रजिस्ट्रेशन किया था हमारे साथ में, JSW One प्लेटफार्म पे। तो क्या मटेरियल प्रोक्योरमेंट का प्लान कर रहे हो आप? कौनसे मटेरियल में?
customer
21.8s
I was planning to supply material to JSW.
मैं मटेरियल सप्लाई करने का प्लान कर रहा था JSW में।
agent
25.0s
To JSW?
JSW को?
customer
26.0s
Yes.
हां।
agent
26.8s
Which material?
कौन सा मटेरियल?
customer
28.0s
What all materials are needed? Like, our cement plant has opened here in Rajasthan.
क्या क्या मटेरियल लगता है? जैसे अपना सीमेंट प्लांट खुला है ना यहां पे राजस्थान में।
agent
31.5s
I will have to check once. I am currently talking about the steel segment. Because we provide HR coil, CR coils.
मुझे एक बार चेक करना पड़ेगा। मैं अभी स्टील सेगमेंट के लिए बात कर रहा हूं। क्योंकि हम जो है HR coil, CR coils देते हैं।
customer
36.2s
Okay, fine.
अच्छा ठीक है।
agent
37.0s
Okay. So whatever your quantity will be, the smallest starts from five MT, from five metric tons, till whichever, whichever you want.
Okay. तो जो भी आपका क्वांटिटी रहेगा, smallest is five MT से स्टार्ट होता है, five metric ton से, till whichever, whichever you want.
customer
43.5s
No, currently there is no requirement for this right now.
नहीं, करेंटली तो अभी तो रिक्वायरमेंट नहीं है इसकी।
agent
45.8s
Okay. Which material do you deal in? What is your work about?
Okay. आप कौनसे मटेरियल में डील करते हैं आप? क्या चीज का है आपका काम?
customer
49.0s
I have mines here, lines... I was probably registering as a vendor.
मेरी यहां पे माइंस है, लाइंस मैं वेंडर रजिस्टर कर रहा था शायद।
agent
52.5s
What, you have mines?
आपका क्या माइंस है?
customer
54.0s
Yes sir.
हां जी सर।
agent
54.8s
Okay. What are these mines for?
Okay. किस चीज की माइंस है ये?
customer
56.5s
This is mostly for limestone, granite, etc.
ये मोस्टली लाइमस्टोन, ग्रेनाइट वगेरा के लिए रहता है।
agent
59.8s
Okay. And where is this located?
Okay. और ये कहां पे आपका लोकेटेड?
customer
101.5s
In Rajasthan, sir.
राजस्थान में सर।
agent
102.5s
It's in Rajasthan. Okay. No, as of now we don't have any such requirement. Okay? If something comes up, if something comes up on your side, then let us know. I will ping you on WhatsApp.
राजस्थान में है। Okay. नहीं अभी as such हमें कुछ रिक्वायरमेंट नहीं है। Okay? कुछ आता है, आपके साइड पे कुछ आता है तो let us know. मैं आपको पिंग करके रखता हूं WhatsApp पे।
customer
109.8s
Okay.
agent
110.5s
Yeah. Thank you, sir.
customer
111.8s
Thank you.