{ "ucid": "21112178835318121", "call_date": "2026-09-02", "start_time": "2026-09-02 18:16:21", "end_time": "2026-09-02 18:18:37", "duration_sec": 136, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "No_requirement", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7199b334f3989e26c25722e5b3af27ef.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1175, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178835318121__DIA7199b334f3989e26c25722e5b3af27ef.mp3", "audio_bytes": 346896, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 115.632, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] AGENT: Hello, I am speaking from the JSW One platform. (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.)\n[5s] AGENT: Hello Adbhut Singh ji. This is Saurabh Dada speaking from JSW One. Good evening, sir. (Hello Adbhut Singh ji. Saurabh Dada baat kar raha hu JSW One se. Good evening, sir.)\n[9s] CUSTOMER: Yes, tell me. (हां बोलिए।)\n[10s] AGENT: Yes, I am speaking from JSW. Do you have a material requirement right now for material sheets or coils? (जी मैं JSW से बात कर रहा हूं। मटेरियल रिक्वायरमेंट है आपको अभी मटेरियल शीट्स या कॉइल्स में?)\n[14s] CUSTOMER: Where are you calling from? (आप कहां से बोल रहे हो?)\n[15s] AGENT: I am speaking from JSW, from the Mumbai headquarters. I saw your account, you had registered with us on the JSW One platform. So are you planning for any material procurement? In which material? (मैं JSW से बात कर रहा हूं, मुंबई हेडक्वार्टर से। आपका अकाउंट दिखा था आपने रजिस्ट्रेशन किया था हमारे साथ में, JSW One प्लेटफार्म पे। तो क्या मटेरियल प्रोक्योरमेंट का प्लान कर रहे हो आप? कौनसे मटेरियल में?)\n[22s] CUSTOMER: I was planning to supply material to JSW. (मैं मटेरियल सप्लाई करने का प्लान कर रहा था JSW में।)\n[25s] AGENT: To JSW? (JSW को?)\n[26s] CUSTOMER: Yes. (हां।)\n[27s] AGENT: Which material? (कौन सा मटेरियल?)\n[28s] CUSTOMER: What all materials are needed? Like, our cement plant has opened here in Rajasthan. (क्या क्या मटेरियल लगता है? जैसे अपना सीमेंट प्लांट खुला है ना यहां पे राजस्थान में।)\n[32s] AGENT: I will have to check once. I am currently talking about the steel segment. Because we provide HR coil, CR coils. (मुझे एक बार चेक करना पड़ेगा। मैं अभी स्टील सेगमेंट के लिए बात कर रहा हूं। क्योंकि हम जो है HR coil, CR coils देते हैं।)\n[36s] CUSTOMER: Okay, fine. (अच्छा ठीक है।)\n[37s] AGENT: Okay. So whatever your quantity will be, the smallest starts from five MT, from five metric tons, till whichever, whichever you want. (Okay. तो जो भी आपका क्वांटिटी रहेगा, smallest is five MT से स्टार्ट होता है, five metric ton से, till whichever, whichever you want.)\n[44s] CUSTOMER: No, currently there is no requirement for this right now. (नहीं, करेंटली तो अभी तो रिक्वायरमेंट नहीं है इसकी।)\n[46s] AGENT: Okay. Which material do you deal in? What is your work about? (Okay. आप कौनसे मटेरियल में डील करते हैं आप? क्या चीज का है आपका काम?)\n[49s] CUSTOMER: I have mines here, lines... I was probably registering as a vendor. (मेरी यहां पे माइंस है, लाइंस मैं वेंडर रजिस्टर कर रहा था शायद।)\n[52s] AGENT: What, you have mines? (आपका क्या माइंस है?)\n[54s] CUSTOMER: Yes sir. (हां जी सर।)\n[55s] AGENT: Okay. What are these mines for? (Okay. किस चीज की माइंस है ये?)\n[56s] CUSTOMER: This is mostly for limestone, granite, etc. (ये मोस्टली लाइमस्टोन, ग्रेनाइट वगेरा के लिए रहता है।)\n[60s] AGENT: Okay. And where is this located? (Okay. और ये कहां पे आपका लोकेटेड?)\n[102s] CUSTOMER: In Rajasthan, sir. (राजस्थान में सर।)\n[102s] AGENT: It's in Rajasthan. Okay. No, as of now we don't have any such requirement. Okay? If something comes up, if something comes up on your side, then let us know. I will ping you on WhatsApp. (राजस्थान में है। Okay. नहीं अभी as such हमें कुछ रिक्वायरमेंट नहीं है। Okay? कुछ आता है, आपके साइड पे कुछ आता है तो let us know. मैं आपको पिंग करके रखता हूं WhatsApp पे।)\n[110s] CUSTOMER: Okay.\n[110s] AGENT: Yeah. Thank you, sir.\n[112s] CUSTOMER: Thank you.", "language": "Hindi", "languages": "[\"Gujarati\", \"Hindi\", \"English\"]", "turn_count": 27, "connected": 1, "audio_notes": "clear: The recording appears to contain two separate, unrelated call snippets. The first is a very short opening in Gujarati, followed by a longer call in Hindi/English.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "27 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer registers for the wrong reason (e.g., to be a vendor), briefly probe if their business *also* has any steel needs before closing the call.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "wrong_product", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "Customer wants to be a vendor to supply limestone/granite", "catalogue_status": "not_available", "quality_flags_total": 2, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a customer who had registered on the platform. The customer quickly clarified that they were not looking to buy steel, but rather wanted to become a vendor to supply materials like limestone and granite to JSW. The agent identified the mismatch, confirmed there was no steel requirement, and ended the call.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello Adbhut Singh ji. Saurabh Dada baat kar raha hu JSW One se. Good evening, sir.\", \"comment\": \"The agent provided a warm and professional opening, identifying himself and the company.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was immediately derailed by the customer's intent; no profile verification questions were asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"आप कौनसे मटेरियल में डील करते हैं आप? क्या चीज का है आपका काम?\", \"comment\": \"The agent asked about the customer's business but did not ask any of the required steel procurement discovery questions as the lead was not a buyer.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"आपका अकाउंट दिखा था आपने रजिस्ट्रेशन किया था हमारे साथ में, JSW One प्लेटफार्म पे।\", \"comment\": \"The agent mentioned the platform but did not explain any of its benefits or value propositions.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"नहीं, करेंटली तो अभी तो रिक्वायरमेंट नहीं है इसकी।\", \"comment\": \"The agent asked about a current requirement, which the customer denied, but did not attempt to schedule a specific callback.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"मैं आपको पिंग करके रखता हूं WhatsApp पे।\", \"comment\": \"The call ended without a quote, a specific callback date, or a scheduled walkthrough; 'pinging on WhatsApp' is not a valid outcome.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer registers for the wrong reason (e.g., to be a vendor), briefly probe if their business *also* has any steel needs before closing the call.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Customer wants to be a vendor to supply limestone/granite\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had registered on the platform. The customer quickly clarified that they were not looking to buy steel, but rather wanted to become a vendor to supply materials like limestone and granite to JSW. The agent identified the mismatch, confirmed there was no steel requirement, and ended the call.\"}", "error": null, "latency_ms": 32417, "input_tokens": 3631, "output_tokens": 802, "created_at": "2026-09-25 11:45:39", "sentiment": "neutral", "sentiment_score": 0.065, "sentiment_confidence": "high", "pos": 10, "neg": 5, "lex_hits": 11, "objection_phrases": "[\"rejection\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.821, "agent_talk_sec": 83.3, "customer_talk_sec": 18.1, "dead_air_sec": 34.6, "longest_monologue_sec": 41.2, "agent_wpm": 138.3, "interruptions": 0, "agent_turns": 14, "customer_turns": 13, "discovery_qs": 11, "words_agent": 192, "words_customer": 70, "monologue_heavy": 1, "turns": [ { "ucid": "21112178835318121", "idx": 0, "speaker": "agent", "start_s": 0.0, "end_s": 4.2, "text_en": "Hello, I am speaking from the JSW One platform.", "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું." }, { "ucid": "21112178835318121", "idx": 1, "speaker": "agent", "start_s": 4.83, "end_s": 8.83, "text_en": "Hello Adbhut Singh ji. This is Saurabh Dada speaking from JSW One. Good evening, sir.", "text_native": "Hello Adbhut Singh ji. Saurabh Dada baat kar raha hu JSW One se. Good evening, sir." }, { "ucid": "21112178835318121", "idx": 2, "speaker": "customer", "start_s": 9.0, "end_s": 9.53, "text_en": "Yes, tell me.", "text_native": "हां बोलिए।" }, { "ucid": "21112178835318121", "idx": 3, "speaker": "agent", "start_s": 9.8, "end_s": 13.04, "text_en": "Yes, I am speaking from JSW. Do you have a material requirement right now for material sheets or coils?", "text_native": "जी मैं JSW से बात कर रहा हूं। मटेरियल रिक्वायरमेंट है आपको अभी मटेरियल शीट्स या कॉइल्स में?" }, { "ucid": "21112178835318121", "idx": 4, "speaker": "customer", "start_s": 13.55, "end_s": 14.5, "text_en": "Where are you calling from?", "text_native": "आप कहां से बोल रहे हो?" }, { "ucid": "21112178835318121", "idx": 5, "speaker": "agent", "start_s": 14.8, "end_s": 21.5, "text_en": "I am speaking from JSW, from the Mumbai headquarters. I saw your account, you had registered with us on the JSW One platform. So are you planning for any material procurement? In which material?", "text_native": "मैं JSW से बात कर रहा हूं, मुंबई हेडक्वार्टर से। आपका अकाउंट दिखा था आपने रजिस्ट्रेशन किया था हमारे साथ में, JSW One प्लेटफार्म पे। तो क्या मटेरियल प्रोक्योरमेंट का प्लान कर रहे हो आप? कौनसे मटेरियल में?" }, { "ucid": "21112178835318121", "idx": 6, "speaker": "customer", "start_s": 21.81, "end_s": 24.24, "text_en": "I was planning to supply material to JSW.", "text_native": "मैं मटेरियल सप्लाई करने का प्लान कर रहा था JSW में।" }, { "ucid": "21112178835318121", "idx": 7, "speaker": "agent", "start_s": 25.0, "end_s": 25.58, "text_en": "To JSW?", "text_native": "JSW को?" }, { "ucid": "21112178835318121", "idx": 8, "speaker": "customer", "start_s": 26.0, "end_s": 26.3, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178835318121", "idx": 9, "speaker": "agent", "start_s": 26.8, "end_s": 27.3, "text_en": "Which material?", "text_native": "कौन सा मटेरियल?" }, { "ucid": "21112178835318121", "idx": 10, "speaker": "customer", "start_s": 28.0, "end_s": 31.0, "text_en": "What all materials are needed? Like, our cement plant has opened here in Rajasthan.", "text_native": "क्या क्या मटेरियल लगता है? जैसे अपना सीमेंट प्लांट खुला है ना यहां पे राजस्थान में।" }, { "ucid": "21112178835318121", "idx": 11, "speaker": "agent", "start_s": 31.5, "end_s": 36.0, "text_en": "I will have to check once. I am currently talking about the steel segment. Because we provide HR coil, CR coils.", "text_native": "मुझे एक बार चेक करना पड़ेगा। मैं अभी स्टील सेगमेंट के लिए बात कर रहा हूं। क्योंकि हम जो है HR coil, CR coils देते हैं।" }, { "ucid": "21112178835318121", "idx": 12, "speaker": "customer", "start_s": 36.2, "end_s": 36.8, "text_en": "Okay, fine.", "text_native": "अच्छा ठीक है।" }, { "ucid": "21112178835318121", "idx": 13, "speaker": "agent", "start_s": 37.0, "end_s": 42.5, "text_en": "Okay. So whatever your quantity will be, the smallest starts from five MT, from five metric tons, till whichever, whichever you want.", "text_native": "Okay. तो जो भी आपका क्वांटिटी रहेगा, smallest is five MT से स्टार्ट होता है, five metric ton से, till whichever, whichever you want." }, { "ucid": "21112178835318121", "idx": 14, "speaker": "customer", "start_s": 43.5, "end_s": 45.5, "text_en": "No, currently there is no requirement for this right now.", "text_native": "नहीं, करेंटली तो अभी तो रिक्वायरमेंट नहीं है इसकी।" }, { "ucid": "21112178835318121", "idx": 15, "speaker": "agent", "start_s": 45.8, "end_s": 48.5, "text_en": "Okay. Which material do you deal in? What is your work about?", "text_native": "Okay. आप कौनसे मटेरियल में डील करते हैं आप? क्या चीज का है आपका काम?" }, { "ucid": "21112178835318121", "idx": 16, "speaker": "customer", "start_s": 49.0, "end_s": 52.0, "text_en": "I have mines here, lines... I was probably registering as a vendor.", "text_native": "मेरी यहां पे माइंस है, लाइंस मैं वेंडर रजिस्टर कर रहा था शायद।" }, { "ucid": "21112178835318121", "idx": 17, "speaker": "agent", "start_s": 52.5, "end_s": 53.5, "text_en": "What, you have mines?", "text_native": "आपका क्या माइंस है?" }, { "ucid": "21112178835318121", "idx": 18, "speaker": "customer", "start_s": 54.0, "end_s": 54.5, "text_en": "Yes sir.", "text_native": "हां जी सर।" }, { "ucid": "21112178835318121", "idx": 19, "speaker": "agent", "start_s": 54.8, "end_s": 56.0, "text_en": "Okay. What are these mines for?", "text_native": "Okay. किस चीज की माइंस है ये?" }, { "ucid": "21112178835318121", "idx": 20, "speaker": "customer", "start_s": 56.5, "end_s": 59.5, "text_en": "This is mostly for limestone, granite, etc.", "text_native": "ये मोस्टली लाइमस्टोन, ग्रेनाइट वगेरा के लिए रहता है।" }, { "ucid": "21112178835318121", "idx": 21, "speaker": "agent", "start_s": 59.8, "end_s": 101.0, "text_en": "Okay. And where is this located?", "text_native": "Okay. और ये कहां पे आपका लोकेटेड?" }, { "ucid": "21112178835318121", "idx": 22, "speaker": "customer", "start_s": 101.5, "end_s": 102.2, "text_en": "In Rajasthan, sir.", "text_native": "राजस्थान में सर।" }, { "ucid": "21112178835318121", "idx": 23, "speaker": "agent", "start_s": 102.5, "end_s": 109.5, "text_en": "It's in Rajasthan. Okay. No, as of now we don't have any such requirement. Okay? If something comes up, if something comes up on your side, then let us know. I will ping you on WhatsApp.", "text_native": "राजस्थान में है। Okay. नहीं अभी as such हमें कुछ रिक्वायरमेंट नहीं है। Okay? कुछ आता है, आपके साइड पे कुछ आता है तो let us know. मैं आपको पिंग करके रखता हूं WhatsApp पे।" }, { "ucid": "21112178835318121", "idx": 24, "speaker": "customer", "start_s": 109.8, "end_s": 110.2, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178835318121", "idx": 25, "speaker": "agent", "start_s": 110.5, "end_s": 111.5, "text_en": "Yeah. Thank you, sir.", "text_native": "Yeah. Thank you, sir." }, { "ucid": "21112178835318121", "idx": 26, "speaker": "customer", "start_s": 111.8, "end_s": 112.5, "text_en": "Thank you.", "text_native": "Thank you." } ], "steps": [ { "ucid": "21112178835318121", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Hello Adbhut Singh ji. Saurabh Dada baat kar raha hu JSW One se. Good evening, sir.", "comment": "The agent provided a warm and professional opening, identifying himself and the company." }, { "ucid": "21112178835318121", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The call was immediately derailed by the customer's intent; no profile verification questions were asked." }, { "ucid": "21112178835318121", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "आप कौनसे मटेरियल में डील करते हैं आप? क्या चीज का है आपका काम?", "comment": "The agent asked about the customer's business but did not ask any of the required steel procurement discovery questions as the lead was not a buyer." }, { "ucid": "21112178835318121", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "आपका अकाउंट दिखा था आपने रजिस्ट्रेशन किया था हमारे साथ में, JSW One प्लेटफार्म पे।", "comment": "The agent mentioned the platform but did not explain any of its benefits or value propositions." }, { "ucid": "21112178835318121", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "नहीं, करेंटली तो अभी तो रिक्वायरमेंट नहीं है इसकी।", "comment": "The agent asked about a current requirement, which the customer denied, but did not attempt to schedule a specific callback." }, { "ucid": "21112178835318121", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "मैं आपको पिंग करके रखता हूं WhatsApp पे।", "comment": "The call ended without a quote, a specific callback date, or a scheduled walkthrough; 'pinging on WhatsApp' is not a valid outcome." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [ "rejection" ] }