Call 21112178835310462 2026-09-02 · sudeeps · 2:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Wrap up time exceeded :0 | full conversation 46 turns, clean transcript (0% inaudible) | Marathi | 46 | new_registration (campaign_name:medium) |
Audio: clear: The call begins in a mix of Hindi and English, then the agent deliberately switches to Marathi for the main part of the discussion.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT high
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +3/−2
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked a single leading question about quantity and performed no other discovery into the customer's business, needs, or buying patterns.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a current requirement, but when the customer said no, he failed to schedule a specific callback date, leaving it open-ended.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call did not end with one of the three required outcomes; sending a WhatsApp number is not a committed next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Rahul sir, this is Sudip speaking from JSW One MSME, Jindal Steel. Sir, your company was registered on the portal, for Nashik. This was a follow-up ca
Summary
The agent contacted a customer who had registered on the portal. The customer confirmed his usual requirement for GI steel is below one ton. The agent spent most of the call explaining JSW's three-ton Minimum Order Quantity (MOQ). The customer understood the policy and asked if a three-ton order was possible, but confirmed he had no immediate requirement. The call ended with the agent promising to WhatsApp his number for future contact.
Coaching
You correctly identified the MOQ mismatch, but then you let it dominate the entire call, causing you to skip all discovery and platform education steps. Next time, after explaining a constraint, pivot back to discovery questions to understand the customer's full picture.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Rahul sir, this is Sudip speaking from JSW One MSME, Jindal Steel. Sir, your company was registered on the portal, for Nashik. This was a follow-up call regarding steel procurement. The agent provided a clear, professional opening that stated the reason for the call without being pushy. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Rahul sir, this is Sudip speaking from JSW One MSME... your company was registered on the portal, for Nashik. The agent had the customer's name and procurement city but did not verify his role in procurement or his contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | Your quantity, I feel so, is it below one ton? The agent asked a single leading question about quantity and performed no other discovery into the customer's business, needs, or buying patterns. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's benefits like transparent pricing or test certificates; the conversation was limited to the MOQ policy. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Whenever your requirement goes live, just tell me one day in advance. The agent asked about a current requirement, but when the customer said no, he failed to schedule a specific callback date, leaving it open-ended. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | What we'll do, Rahul sir, is I will WhatsApp my number to you. The call did not end with one of the three required outcomes; sending a WhatsApp number is not a committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.768 heavy | 110.3s | 33.3s | 31.4s | 48.5s | 191.5 | 0 | 22 | 24 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
agent
1.4s
Hello.
customer
2.0s
Sir, Rahul Awad from Karbhari Group.
agent
4.5s
Hmm, speak sir.
हम्म, बोलिए सर।
agent
5.8s
Rahul sir, this is Sudip speaking from JSW One MSME, Jindal Steel.
राहुल सर, सुदीप बोल रहा हूं JSW One MSME से, जिंदाल स्टील।
customer
9.8s
Speak sir.
बोलिए सर।
agent
10.5s
Sir, your company was registered on the portal, for Nashik. This was a follow-up call regarding steel procurement.
सर, ये आपका कंपनी रजिस्टर्ड था पोर्टल पर, नाशिक के लिए। स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था।
customer
15.8s
Speak sir.
बोलिए सर।
agent
16.5s
Do you have any requirement in steel right now, sir?
स्टील में कुछ रिक्वायरमेंट है क्या सर आपको अभी?
customer
19.2s
In steel, we have GI, but it's not matching, sir, our work and yours.
स्टील में जीआई रहता है पर आपका मैच नहीं हो रहा है सर, हमारा और आपका काम।
agent
23.8s
Your quantity, I feel so, is it below one ton?
क्वांटिटी आपका आई फील सो एक टन के नीचे है क्या?
customer
26.5s
It is below one ton, but we had a conversation that day, I don't know if it was with you or someone else.
एक टन के नीचे रहता है, पर वो उस दिन बात हुआ था, किससे आपसे हुआ था या किससे हुआ था पता नहीं।
agent
30.8s
No no, that, I feel so, you spoke with Ankit Mistry ji. I...
नहीं नहीं, वो आई फील सो, अंकित मिस्त्री जी से आपका बात हुआ था। मैं...
customer
33.5s
No, there are many issues, sizes and all this stuff.
नहीं, बहुत सारे इश्यूज है, साइजेस और ये सब है सब।
agent
36.2s
Okay, okay. We can do it in standard sizes, sir. And we have an MOQ of...
अच्छा अच्छा। हम स्टैंडर्ड साइजेस में कर सकते है सर। और वी हैव अ MOQ of...
customer
39.5s
Huh?
agent
40.0s
The standard size that is there, no, standard width, 1220, 1250 mm width is there, in that I will cut and give it to you. But my MOQ for a single size is three tons, sir. Three tons.
स्टैंडर्ड साइज जो रहता है ना, स्टैंडर्ड विड्थ, 1220, 1250 mm में विड्थ रहता है, उसमे मैं आपको कट करके दे दूंगा। बट मेरा सिंगल साइज में MOQ थ्री टन्स का है सर। तीन टन।
customer
48.8s
In a single size, right?
सिंगल साइज में ना?
agent
49.8s
Yes, in a single size it's three tons. Are you Marathi, sir?
हां, सिंगल साइज में थ्री टन्स है। अपन मराठी आहे का सर?
customer
52.8s
Yes, I am Marathi.
हो, मराठी आहे मी।
agent
54.0s
Okay, okay. Rahul sir, for us it's like, the material is in coil form, okay? And we cut the coil according to your length. But for that cutting, there is a company MOQ policy of three tons.
अच्छा अच्छा। राहुल सर, आपल्याला कस आहे, कॉइल फॉर्म मध्ये मटेरियल असतं, ठीक आहे? आणि कॉइल कट करतो आम्ही तुमच्या लेंथच्या हिशोबानी. पण ते कटिंगचं आहे ना, कंपनीची MOQ पॉलिसी आहे, तीन टनाचं.
customer
102.5s
Yes, correct.
हो बरोबर.
customer
103.2s
Yes.
हा.
agent
104.0s
In a single size, I can cut and give you three tons.
सिंगल साइज मध्ये तीन टन कट करून तुम्हाला देऊ शकतो मी.
customer
105.8s
Meaning if I need 2500, you will give three tons of 2500 material. 2500 by 1250.
म्हणजे मला पंचवीसशे पाहिजे असेल तर तुम्ही तीन टन पंचवीसशेचं मटेरियल देणार. पंचवीसशे बाय साडेबाराशे.
agent
109.5s
Meaning yes, 1250 by 2500, three tons will be given. If you need 3000, then 1250 by 3000, three tons will be given, like that.
म्हणजे हा, साडेबाराशेच्या पंचवीसशे तीन टन देणार. तुम्हाला तीन हजार पाहिजे तर साडेबाराशे बाय तीन हजार तीन टन देणार, असं.
customer
114.2s
Correct, correct. And now this material, suppose I want to take three tons, can I take it?
करेक्ट, करेक्ट. आणि आता हे मटेरियल समजा तीन टन मला घ्यायचं असेल तर घेऊ शकतो का?
agent
117.8s
What can you take?
काय घेऊ शकतो?
customer
118.8s
Can I take three tons?
तीन टन घेऊ शकतो का?
agent
120.0s
You can take three tons, but I need the thickness and width to be the same. Then I can also cut it into multiple sizes for you.
तीन टन घेऊ शकता तुम्ही पण थिकनेस आणि विड्थ सेम पाहिजे मला. मग मी मल्टिपल साइज मध्ये पण कट करून देईल तुम्हाला.
customer
125.0s
Okay.
agent
126.0s
Is there anything in the immediate plan now?
आता काय आहे का इमिजेट प्लॅनिंग मध्ये?
customer
128.5s
Uh, not immediately. What is the current rate?
अ, आता इमिजेट तर नाहीये. सध्या रेट काय आहे?
agent
131.2s
Uh, rate, sir one second. Let me check today if any inquiry has been created for my GI.
अ, रेट, सर एक सेकंड. मी आज बघतो काय इन्क्वायरी बनली आहे का माझी जीआयची.
agent
135.0s
Uh, no sir. Today, generally, we are not allowed to give rates verbally like this. An inquiry will be created in the system, only then can I give the rate. What we'll do, Rahul sir, is I will WhatsApp my number to you. Okay? This is the system's number. Whenever your requirement goes live, just tell me one day in advance. I will immediately give you the quotation. Okay?
अ, नाही सर. आज साधारण, असा रेट व्हर्बली आम्हाला देणं अलाउड नाहीये. सिस्टम मध्ये इन्क्वायरी बनणार मगच मी रेट देऊ शकतो. आपण काय करूया, राहुल सर, मी तुम्हाला माझा नंबर WhatsApp करून ठेवतो. Okay? हा सिस्टमचा नंबर आहे. तुमची जेव्हा पण रिक्वायरमेंट लाइव्ह होईल, मला फक्त एक दिवस पहिले सांगा तुम्ही. मी इमिजेटली तुम्हाला कोटेशन देऊन देईन. Okay?
customer
145.0s
Will do.
चालेल.
customer
145.5s
Will do.
चालेल.
customer
146.0s
Do it then.
करा मग.
agent
146.8s
Okay Rahul. Okay, okay sir. Thank you.
Okay राहुल. Okay, okay sir. Thank you.
customer
148.8s
And where is our dispatch from?
आणि कुठून आपलं डिस्पॅच आहे?
agent
150.2s
From Kalojavarun.
कळोजावरून.
customer
151.2s
Taloja, Mumbai?
तळोजा, मुंबई?
agent
152.2s
Yes. From Navi Mumbai.
हो. नवी मुंबई वरून.
customer
153.5s
Okay. Will do.
ठीक आहे. चालेल.
agent
154.8s
Okay sir. Okay. Thank you.
ठीक आहे सर. Okay. Thank you.
customer
156.0s
Okay.