{
  "ucid": "21112178835310462",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 18:15:04",
  "end_time": "2026-09-02 18:17:59",
  "duration_sec": 175,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3124d9dd34e23ddab448f9d737f62d82.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1176,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178835310462__DIA3124d9dd34e23ddab448f9d737f62d82.mp3",
  "audio_bytes": 474120,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 158.04,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Sir, Rahul Awad from Karbhari Group.\n[4s] AGENT: Hmm, speak sir.   (हम्म, बोलिए सर।)\n[6s] AGENT: Rahul sir, this is Sudip speaking from JSW One MSME, Jindal Steel.   (राहुल सर, सुदीप बोल रहा हूं JSW One MSME से, जिंदाल स्टील।)\n[10s] CUSTOMER: Speak sir.   (बोलिए सर।)\n[10s] AGENT: Sir, your company was registered on the portal, for Nashik. This was a follow-up call regarding steel procurement.   (सर, ये आपका कंपनी रजिस्टर्ड था पोर्टल पर, नाशिक के लिए। स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था।)\n[16s] CUSTOMER: Speak sir.   (बोलिए सर।)\n[16s] AGENT: Do you have any requirement in steel right now, sir?   (स्टील में कुछ रिक्वायरमेंट है क्या सर आपको अभी?)\n[19s] CUSTOMER: In steel, we have GI, but it's not matching, sir, our work and yours.   (स्टील में जीआई रहता है पर आपका मैच नहीं हो रहा है सर, हमारा और आपका काम।)\n[24s] AGENT: Your quantity, I feel so, is it below one ton?   (क्वांटिटी आपका आई फील सो एक टन के नीचे है क्या?)\n[26s] CUSTOMER: It is below one ton, but we had a conversation that day, I don't know if it was with you or someone else.   (एक टन के नीचे रहता है, पर वो उस दिन बात हुआ था, किससे आपसे हुआ था या किससे हुआ था पता नहीं।)\n[31s] AGENT: No no, that, I feel so, you spoke with Ankit Mistry ji. I...   (नहीं नहीं, वो आई फील सो, अंकित मिस्त्री जी से आपका बात हुआ था। मैं...)\n[34s] CUSTOMER: No, there are many issues, sizes and all this stuff.   (नहीं, बहुत सारे इश्यूज है, साइजेस और ये सब है सब।)\n[36s] AGENT: Okay, okay. We can do it in standard sizes, sir. And we have an MOQ of...   (अच्छा अच्छा। हम स्टैंडर्ड साइजेस में कर सकते है सर। और वी हैव अ MOQ of...)\n[40s] CUSTOMER: Huh?\n[40s] AGENT: The standard size that is there, no, standard width, 1220, 1250 mm width is there, in that I will cut and give it to you. But my MOQ for a single size is three tons, sir. Three tons.   (स्टैंडर्ड साइज जो रहता है ना, स्टैंडर्ड विड्थ, 1220, 1250 mm में विड्थ रहता है, उसमे मैं आपको कट करके दे दूंगा। बट मेरा सिंगल साइज में MOQ थ्री टन्स का है सर। तीन टन।)\n[49s] CUSTOMER: In a single size, right?   (सिंगल साइज में ना?)\n[50s] AGENT: Yes, in a single size it's three tons. Are you Marathi, sir?   (हां, सिंगल साइज में थ्री टन्स है। अपन मराठी आहे का सर?)\n[53s] CUSTOMER: Yes, I am Marathi.   (हो, मराठी आहे मी।)\n[54s] AGENT: Okay, okay. Rahul sir, for us it's like, the material is in coil form, okay? And we cut the coil according to your length. But for that cutting, there is a company MOQ policy of three tons.   (अच्छा अच्छा। राहुल सर, आपल्याला कस आहे, कॉइल फॉर्म मध्ये मटेरियल असतं, ठीक आहे? आणि कॉइल कट करतो आम्ही तुमच्या लेंथच्या हिशोबानी. पण ते कटिंगचं आहे ना, कंपनीची MOQ पॉलिसी आहे, तीन टनाचं.)\n[102s] CUSTOMER: Yes, correct.   (हो बरोबर.)\n[103s] CUSTOMER: Yes.   (हा.)\n[104s] AGENT: In a single size, I can cut and give you three tons.   (सिंगल साइज मध्ये तीन टन कट करून तुम्हाला देऊ शकतो मी.)\n[106s] CUSTOMER: Meaning if I need 2500, you will give three tons of 2500 material. 2500 by 1250.   (म्हणजे मला पंचवीसशे पाहिजे असेल तर तुम्ही तीन टन पंचवीसशेचं मटेरियल देणार. पंचवीसशे बाय साडेबाराशे.)\n[110s] AGENT: Meaning yes, 1250 by 2500, three tons will be given. If you need 3000, then 1250 by 3000, three tons will be given, like that.   (म्हणजे हा, साडेबाराशेच्या पंचवीसशे तीन टन देणार. तुम्हाला तीन हजार पाहिजे तर साडेबाराशे बाय तीन हजार तीन टन देणार, असं.)\n[114s] CUSTOMER: Correct, correct. And now this material, suppose I want to take three tons, can I take it?   (करेक्ट, करेक्ट. आणि आता हे मटेरियल समजा तीन टन मला घ्यायचं असेल तर घेऊ शकतो का?)\n[118s] AGENT: What can you take?   (काय घेऊ शकतो?)\n[119s] CUSTOMER: Can I take three tons?   (तीन टन घेऊ शकतो का?)\n[120s] AGENT: You can take three tons, but I need the thickness and width to be the same. Then I can also cut it into multiple sizes for you.   (तीन टन घेऊ शकता तुम्ही पण थिकनेस आणि विड्थ सेम पाहिजे मला. मग मी मल्टिपल साइज मध्ये पण कट करून देईल तुम्हाला.)\n[125s] CUSTOMER: Okay.\n[126s] AGENT: Is there anything in the immediate plan now?   (आता काय आहे का इमिजेट प्लॅनिंग मध्ये?)\n[128s] CUSTOMER: Uh, not immediately. What is the current rate?   (अ, आता इमिजेट तर नाहीये. सध्या रेट काय आहे?)\n[131s] AGENT: Uh, rate, sir one second. Let me check today if any inquiry has been created for my GI.   (अ, रेट, सर एक सेकंड. मी आज बघतो काय इन्क्वायरी बनली आहे का माझी जीआयची.)\n[135s] AGENT: Uh, no sir. Today, generally, we are not allowed to give rates verbally like this. An inquiry will be created in the system, only then can I give the rate. What we'll do, Rahul sir, is I will WhatsApp my number to you. Okay? This is the system's number. Whenever your requirement goes live, just tell me one day in advance. I will immediately give you the quotation. Okay?   (अ, नाही सर. आज साधारण, असा रेट व्हर्बली आम्हाला देणं अलाउड नाहीये. सिस्टम मध्ये इन्क्वायरी बनणार मगच मी रेट देऊ शकतो. आपण काय करूया, राहुल सर, मी तुम्हाला माझा नंबर WhatsApp करून ठेवतो. Okay? हा सिस्टमचा नंबर आहे. तुमची जेव्हा पण रिक्वायरमेंट लाइव्ह होईल, मला फक्त एक दिवस पहिले सांगा तुम्ही. मी इमिजेटली तुम्हाला कोटेशन देऊन देईन. Okay?)\n[145s] CUSTOMER: Will do.   (चालेल.)\n[146s] CUSTOMER: Will do.   (चालेल.)\n[146s] CUSTOMER: Do it then.   (करा मग.)\n[147s] AGENT: Okay Rahul. Okay, okay sir. Thank you.   (Okay राहुल. Okay, okay sir. Thank you.)\n[149s] CUSTOMER: And where is our dispatch from?   (आणि कुठून आपलं डिस्पॅच आहे?)\n[150s] AGENT: From Kalojavarun.   (कळोजावरून.)\n[151s] CUSTOMER: Taloja, Mumbai?   (तळोजा, मुंबई?)\n[152s] AGENT: Yes. From Navi Mumbai.   (हो. नवी मुंबई वरून.)\n[154s] CUSTOMER: Okay. Will do.   (ठीक आहे. चालेल.)\n[155s] AGENT: Okay sir. Okay. Thank you.   (ठीक आहे सर. Okay. Thank you.)\n[156s] CUSTOMER: Okay.",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"Hindi\", \"English\"]",
  "turn_count": 46,
  "connected": 1,
  "audio_notes": "clear: The call begins in a mix of Hindi and English, then the agent deliberately switches to Marathi for the main part of the discussion.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "46 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You correctly identified the MOQ mismatch, but then you let it dominate the entire call, causing you to skip all discovery and platform education steps. Next time, after explaining a constraint, pivot back to discovery questions to understand the customer's full picture.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": "high",
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who had registered on the portal. The customer confirmed his usual requirement for GI steel is below one ton. The agent spent most of the call explaining JSW's three-ton Minimum Order Quantity (MOQ). The customer understood the policy and asked if a three-ton order was possible, but confirmed he had no immediate requirement. The call ended with the agent promising to WhatsApp his number for future contact.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Rahul sir, this is Sudip speaking from JSW One MSME, Jindal Steel. Sir, your company was registered on the portal, for Nashik. This was a follow-up call regarding steel procurement.\", \"comment\": \"The agent provided a clear, professional opening that stated the reason for the call without being pushy.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Rahul sir, this is Sudip speaking from JSW One MSME... your company was registered on the portal, for Nashik.\", \"comment\": \"The agent had the customer's name and procurement city but did not verify his role in procurement or his contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Your quantity, I feel so, is it below one ton?\", \"comment\": \"The agent asked a single leading question about quantity and performed no other discovery into the customer's business, needs, or buying patterns.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the platform's benefits like transparent pricing or test certificates; the conversation was limited to the MOQ policy.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Whenever your requirement goes live, just tell me one day in advance.\", \"comment\": \"The agent asked about a current requirement, but when the customer said no, he failed to schedule a specific callback date, leaving it open-ended.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"What we'll do, Rahul sir, is I will WhatsApp my number to you.\", \"comment\": \"The call did not end with one of the three required outcomes; sending a WhatsApp number is not a committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You correctly identified the MOQ mismatch, but then you let it dominate the entire call, causing you to skip all discovery and platform education steps. Next time, after explaining a constraint, pivot back to discovery questions to understand the customer's full picture.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": \"high\", \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had registered on the portal. The customer confirmed his usual requirement for GI steel is below one ton. The agent spent most of the call explaining JSW's three-ton Minimum Order Quantity (MOQ). The customer understood the policy and asked if a three-ton order was possible, but confirmed he had no immediate requirement. The call ended with the agent promising to WhatsApp his number for future contact.\"}",
  "error": null,
  "latency_ms": 74687,
  "input_tokens": 4520,
  "output_tokens": 878,
  "created_at": "2026-09-25 11:46:21",
  "sentiment": "neutral",
  "sentiment_score": 0.067,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 2,
  "lex_hits": 12,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.768,
  "agent_talk_sec": 110.3,
  "customer_talk_sec": 33.3,
  "dead_air_sec": 31.4,
  "longest_monologue_sec": 48.5,
  "agent_wpm": 191.5,
  "interruptions": 0,
  "agent_turns": 22,
  "customer_turns": 24,
  "discovery_qs": 8,
  "words_agent": 352,
  "words_customer": 137,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178835310462",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.8,
      "end_s": 1.2,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178835310462",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.4,
      "end_s": 1.8,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178835310462",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.0,
      "end_s": 4.0,
      "text_en": "Sir, Rahul Awad from Karbhari Group.",
      "text_native": "Sir, Rahul Awad from Karbhari Group."
    },
    {
      "ucid": "21112178835310462",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.5,
      "end_s": 5.2,
      "text_en": "Hmm, speak sir.",
      "text_native": "हम्म, बोलिए सर।"
    },
    {
      "ucid": "21112178835310462",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 9.2,
      "text_en": "Rahul sir, this is Sudip speaking from JSW One MSME, Jindal Steel.",
      "text_native": "राहुल सर, सुदीप बोल रहा हूं JSW One MSME से, जिंदाल स्टील।"
    },
    {
      "ucid": "21112178835310462",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.8,
      "end_s": 10.2,
      "text_en": "Speak sir.",
      "text_native": "बोलिए सर।"
    },
    {
      "ucid": "21112178835310462",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.5,
      "end_s": 15.0,
      "text_en": "Sir, your company was registered on the portal, for Nashik. This was a follow-up call regarding steel procurement.",
      "text_native": "सर, ये आपका कंपनी रजिस्टर्ड था पोर्टल पर, नाशिक के लिए। स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था।"
    },
    {
      "ucid": "21112178835310462",
      "idx": 7,
      "speaker": "customer",
      "start_s": 15.8,
      "end_s": 16.2,
      "text_en": "Speak sir.",
      "text_native": "बोलिए सर।"
    },
    {
      "ucid": "21112178835310462",
      "idx": 8,
      "speaker": "agent",
      "start_s": 16.5,
      "end_s": 18.5,
      "text_en": "Do you have any requirement in steel right now, sir?",
      "text_native": "स्टील में कुछ रिक्वायरमेंट है क्या सर आपको अभी?"
    },
    {
      "ucid": "21112178835310462",
      "idx": 9,
      "speaker": "customer",
      "start_s": 19.2,
      "end_s": 23.0,
      "text_en": "In steel, we have GI, but it's not matching, sir, our work and yours.",
      "text_native": "स्टील में जीआई रहता है पर आपका मैच नहीं हो रहा है सर, हमारा और आपका काम।"
    },
    {
      "ucid": "21112178835310462",
      "idx": 10,
      "speaker": "agent",
      "start_s": 23.8,
      "end_s": 26.2,
      "text_en": "Your quantity, I feel so, is it below one ton?",
      "text_native": "क्वांटिटी आपका आई फील सो एक टन के नीचे है क्या?"
    },
    {
      "ucid": "21112178835310462",
      "idx": 11,
      "speaker": "customer",
      "start_s": 26.5,
      "end_s": 30.5,
      "text_en": "It is below one ton, but we had a conversation that day, I don't know if it was with you or someone else.",
      "text_native": "एक टन के नीचे रहता है, पर वो उस दिन बात हुआ था, किससे आपसे हुआ था या किससे हुआ था पता नहीं।"
    },
    {
      "ucid": "21112178835310462",
      "idx": 12,
      "speaker": "agent",
      "start_s": 30.8,
      "end_s": 33.5,
      "text_en": "No no, that, I feel so, you spoke with Ankit Mistry ji. I...",
      "text_native": "नहीं नहीं, वो आई फील सो, अंकित मिस्त्री जी से आपका बात हुआ था। मैं..."
    },
    {
      "ucid": "21112178835310462",
      "idx": 13,
      "speaker": "customer",
      "start_s": 33.5,
      "end_s": 35.8,
      "text_en": "No, there are many issues, sizes and all this stuff.",
      "text_native": "नहीं, बहुत सारे इश्यूज है, साइजेस और ये सब है सब।"
    },
    {
      "ucid": "21112178835310462",
      "idx": 14,
      "speaker": "agent",
      "start_s": 36.2,
      "end_s": 39.5,
      "text_en": "Okay, okay. We can do it in standard sizes, sir. And we have an MOQ of...",
      "text_native": "अच्छा अच्छा। हम स्टैंडर्ड साइजेस में कर सकते है सर। और वी हैव अ MOQ of..."
    },
    {
      "ucid": "21112178835310462",
      "idx": 15,
      "speaker": "customer",
      "start_s": 39.5,
      "end_s": 39.8,
      "text_en": "Huh?",
      "text_native": "Huh?"
    },
    {
      "ucid": "21112178835310462",
      "idx": 16,
      "speaker": "agent",
      "start_s": 40.0,
      "end_s": 48.5,
      "text_en": "The standard size that is there, no, standard width, 1220, 1250 mm width is there, in that I will cut and give it to you. But my MOQ for a single size is three tons, sir. Three tons.",
      "text_native": "स्टैंडर्ड साइज जो रहता है ना, स्टैंडर्ड विड्थ, 1220, 1250 mm में विड्थ रहता है, उसमे मैं आपको कट करके दे दूंगा। बट मेरा सिंगल साइज में MOQ थ्री टन्स का है सर। तीन टन।"
    },
    {
      "ucid": "21112178835310462",
      "idx": 17,
      "speaker": "customer",
      "start_s": 48.8,
      "end_s": 49.5,
      "text_en": "In a single size, right?",
      "text_native": "सिंगल साइज में ना?"
    },
    {
      "ucid": "21112178835310462",
      "idx": 18,
      "speaker": "agent",
      "start_s": 49.8,
      "end_s": 52.5,
      "text_en": "Yes, in a single size it's three tons. Are you Marathi, sir?",
      "text_native": "हां, सिंगल साइज में थ्री टन्स है। अपन मराठी आहे का सर?"
    },
    {
      "ucid": "21112178835310462",
      "idx": 19,
      "speaker": "customer",
      "start_s": 52.8,
      "end_s": 53.8,
      "text_en": "Yes, I am Marathi.",
      "text_native": "हो, मराठी आहे मी।"
    },
    {
      "ucid": "21112178835310462",
      "idx": 20,
      "speaker": "agent",
      "start_s": 54.0,
      "end_s": 102.5,
      "text_en": "Okay, okay. Rahul sir, for us it's like, the material is in coil form, okay? And we cut the coil according to your length. But for that cutting, there is a company MOQ policy of three tons.",
      "text_native": "अच्छा अच्छा। राहुल सर, आपल्याला कस आहे, कॉइल फॉर्म मध्ये मटेरियल असतं, ठीक आहे? आणि कॉइल कट करतो आम्ही तुमच्या लेंथच्या हिशोबानी. पण ते कटिंगचं आहे ना, कंपनीची MOQ पॉलिसी आहे, तीन टनाचं."
    },
    {
      "ucid": "21112178835310462",
      "idx": 21,
      "speaker": "customer",
      "start_s": 102.5,
      "end_s": 103.2,
      "text_en": "Yes, correct.",
      "text_native": "हो बरोबर."
    },
    {
      "ucid": "21112178835310462",
      "idx": 22,
      "speaker": "customer",
      "start_s": 103.2,
      "end_s": 104.0,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178835310462",
      "idx": 23,
      "speaker": "agent",
      "start_s": 104.0,
      "end_s": 105.5,
      "text_en": "In a single size, I can cut and give you three tons.",
      "text_native": "सिंगल साइज मध्ये तीन टन कट करून तुम्हाला देऊ शकतो मी."
    },
    {
      "ucid": "21112178835310462",
      "idx": 24,
      "speaker": "customer",
      "start_s": 105.8,
      "end_s": 109.5,
      "text_en": "Meaning if I need 2500, you will give three tons of 2500 material. 2500 by 1250.",
      "text_native": "म्हणजे मला पंचवीसशे पाहिजे असेल तर तुम्ही तीन टन पंचवीसशेचं मटेरियल देणार. पंचवीसशे बाय साडेबाराशे."
    },
    {
      "ucid": "21112178835310462",
      "idx": 25,
      "speaker": "agent",
      "start_s": 109.5,
      "end_s": 114.0,
      "text_en": "Meaning yes, 1250 by 2500, three tons will be given. If you need 3000, then 1250 by 3000, three tons will be given, like that.",
      "text_native": "म्हणजे हा, साडेबाराशेच्या पंचवीसशे तीन टन देणार. तुम्हाला तीन हजार पाहिजे तर साडेबाराशे बाय तीन हजार तीन टन देणार, असं."
    },
    {
      "ucid": "21112178835310462",
      "idx": 26,
      "speaker": "customer",
      "start_s": 114.2,
      "end_s": 117.5,
      "text_en": "Correct, correct. And now this material, suppose I want to take three tons, can I take it?",
      "text_native": "करेक्ट, करेक्ट. आणि आता हे मटेरियल समजा तीन टन मला घ्यायचं असेल तर घेऊ शकतो का?"
    },
    {
      "ucid": "21112178835310462",
      "idx": 27,
      "speaker": "agent",
      "start_s": 117.8,
      "end_s": 118.5,
      "text_en": "What can you take?",
      "text_native": "काय घेऊ शकतो?"
    },
    {
      "ucid": "21112178835310462",
      "idx": 28,
      "speaker": "customer",
      "start_s": 118.8,
      "end_s": 119.8,
      "text_en": "Can I take three tons?",
      "text_native": "तीन टन घेऊ शकतो का?"
    },
    {
      "ucid": "21112178835310462",
      "idx": 29,
      "speaker": "agent",
      "start_s": 120.0,
      "end_s": 124.5,
      "text_en": "You can take three tons, but I need the thickness and width to be the same. Then I can also cut it into multiple sizes for you.",
      "text_native": "तीन टन घेऊ शकता तुम्ही पण थिकनेस आणि विड्थ सेम पाहिजे मला. मग मी मल्टिपल साइज मध्ये पण कट करून देईल तुम्हाला."
    },
    {
      "ucid": "21112178835310462",
      "idx": 30,
      "speaker": "customer",
      "start_s": 125.0,
      "end_s": 125.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178835310462",
      "idx": 31,
      "speaker": "agent",
      "start_s": 126.0,
      "end_s": 128.0,
      "text_en": "Is there anything in the immediate plan now?",
      "text_native": "आता काय आहे का इमिजेट प्लॅनिंग मध्ये?"
    },
    {
      "ucid": "21112178835310462",
      "idx": 32,
      "speaker": "customer",
      "start_s": 128.5,
      "end_s": 130.8,
      "text_en": "Uh, not immediately. What is the current rate?",
      "text_native": "अ, आता इमिजेट तर नाहीये. सध्या रेट काय आहे?"
    },
    {
      "ucid": "21112178835310462",
      "idx": 33,
      "speaker": "agent",
      "start_s": 131.2,
      "end_s": 134.5,
      "text_en": "Uh, rate, sir one second. Let me check today if any inquiry has been created for my GI.",
      "text_native": "अ, रेट, सर एक सेकंड. मी आज बघतो काय इन्क्वायरी बनली आहे का माझी जीआयची."
    },
    {
      "ucid": "21112178835310462",
      "idx": 34,
      "speaker": "agent",
      "start_s": 135.0,
      "end_s": 145.0,
      "text_en": "Uh, no sir. Today, generally, we are not allowed to give rates verbally like this. An inquiry will be created in the system, only then can I give the rate. What we'll do, Rahul sir, is I will WhatsApp my number to you. Okay? This is the system's number. Whenever your requirement goes live, just tell me one day in advance. I will immediately give you the quotation. Okay?",
      "text_native": "अ, नाही सर. आज साधारण, असा रेट व्हर्बली आम्हाला देणं अलाउड नाहीये. सिस्टम मध्ये इन्क्वायरी बनणार मगच मी रेट देऊ शकतो. आपण काय करूया, राहुल सर, मी तुम्हाला माझा नंबर WhatsApp करून ठेवतो. Okay? हा सिस्टमचा नंबर आहे. तुमची जेव्हा पण रिक्वायरमेंट लाइव्ह होईल, मला फक्त एक दिवस पहिले सांगा तुम्ही. मी इमिजेटली तुम्हाला कोटेशन देऊन देईन. Okay?"
    },
    {
      "ucid": "21112178835310462",
      "idx": 35,
      "speaker": "customer",
      "start_s": 145.0,
      "end_s": 145.5,
      "text_en": "Will do.",
      "text_native": "चालेल."
    },
    {
      "ucid": "21112178835310462",
      "idx": 36,
      "speaker": "customer",
      "start_s": 145.5,
      "end_s": 146.0,
      "text_en": "Will do.",
      "text_native": "चालेल."
    },
    {
      "ucid": "21112178835310462",
      "idx": 37,
      "speaker": "customer",
      "start_s": 146.0,
      "end_s": 146.5,
      "text_en": "Do it then.",
      "text_native": "करा मग."
    },
    {
      "ucid": "21112178835310462",
      "idx": 38,
      "speaker": "agent",
      "start_s": 146.8,
      "end_s": 148.5,
      "text_en": "Okay Rahul. Okay, okay sir. Thank you.",
      "text_native": "Okay राहुल. Okay, okay sir. Thank you."
    },
    {
      "ucid": "21112178835310462",
      "idx": 39,
      "speaker": "customer",
      "start_s": 148.8,
      "end_s": 150.0,
      "text_en": "And where is our dispatch from?",
      "text_native": "आणि कुठून आपलं डिस्पॅच आहे?"
    },
    {
      "ucid": "21112178835310462",
      "idx": 40,
      "speaker": "agent",
      "start_s": 150.2,
      "end_s": 151.0,
      "text_en": "From Kalojavarun.",
      "text_native": "कळोजावरून."
    },
    {
      "ucid": "21112178835310462",
      "idx": 41,
      "speaker": "customer",
      "start_s": 151.2,
      "end_s": 152.2,
      "text_en": "Taloja, Mumbai?",
      "text_native": "तळोजा, मुंबई?"
    },
    {
      "ucid": "21112178835310462",
      "idx": 42,
      "speaker": "agent",
      "start_s": 152.2,
      "end_s": 153.2,
      "text_en": "Yes. From Navi Mumbai.",
      "text_native": "हो. नवी मुंबई वरून."
    },
    {
      "ucid": "21112178835310462",
      "idx": 43,
      "speaker": "customer",
      "start_s": 153.5,
      "end_s": 154.5,
      "text_en": "Okay. Will do.",
      "text_native": "ठीक आहे. चालेल."
    },
    {
      "ucid": "21112178835310462",
      "idx": 44,
      "speaker": "agent",
      "start_s": 154.8,
      "end_s": 156.0,
      "text_en": "Okay sir. Okay. Thank you.",
      "text_native": "ठीक आहे सर. Okay. Thank you."
    },
    {
      "ucid": "21112178835310462",
      "idx": 45,
      "speaker": "customer",
      "start_s": 156.0,
      "end_s": 157.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178835310462",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Rahul sir, this is Sudip speaking from JSW One MSME, Jindal Steel. Sir, your company was registered on the portal, for Nashik. This was a follow-up call regarding steel procurement.",
      "comment": "The agent provided a clear, professional opening that stated the reason for the call without being pushy."
    },
    {
      "ucid": "21112178835310462",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "Rahul sir, this is Sudip speaking from JSW One MSME... your company was registered on the portal, for Nashik.",
      "comment": "The agent had the customer's name and procurement city but did not verify his role in procurement or his contact details."
    },
    {
      "ucid": "21112178835310462",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Your quantity, I feel so, is it below one ton?",
      "comment": "The agent asked a single leading question about quantity and performed no other discovery into the customer's business, needs, or buying patterns."
    },
    {
      "ucid": "21112178835310462",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain the platform's benefits like transparent pricing or test certificates; the conversation was limited to the MOQ policy."
    },
    {
      "ucid": "21112178835310462",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Whenever your requirement goes live, just tell me one day in advance.",
      "comment": "The agent asked about a current requirement, but when the customer said no, he failed to schedule a specific callback date, leaving it open-ended."
    },
    {
      "ucid": "21112178835310462",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "What we'll do, Rahul sir, is I will WhatsApp my number to you.",
      "comment": "The call did not end with one of the three required outcomes; sending a WhatsApp number is not a committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}