{
  "ucid": "21112178835111561",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 17:41:55",
  "end_time": "2026-09-02 17:46:58",
  "duration_sec": 303,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAffaee58eb7dd74f1514e3939d32e0c1b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1181,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178835111561__DIAffaee58eb7dd74f1514e3939d32e0c1b.mp3",
  "audio_bytes": 870480,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 290.16,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?   (हॅलो?)\n[6s] AGENT: Yes.   (हां जी।)\n[6s] CUSTOMER: Hello, are you speaking from Shri Radhe Intex, sir?   (हॅलो, श्री राधे इंटेक्स से बोल रहे सर?)\n[8s] AGENT: Ye- yes.   (ये यस।)\n[9s] AGENT: Sir, hello. I am Aditya Pandey speaking from JSW One.   (सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।)\n[12s] CUSTOMER: Speak.   (बोलिए।)\n[13s] AGENT: Sir, you just registered on our platform and shared a requirement. I called regarding that.   (सर अभी आपने हमारे प्लॅटफॉर्म में रजिस्टर करके एक रिक्वायरमेंट शेअर की थी। उसी के रिगार्डिंग कॉल किया था हमने।)\n[17s] CUSTOMER: Yes.   (जी।)\n[17s] AGENT: Sir, is your requirement only for cement or do you also require TMT?   (सर आपको सीमेंट का ही रिक्वायरमेंट है कि मतलब आप टीएमटी में भी रिक्वायर्ड रहता है?)\n[21s] CUSTOMER: No, the requirement is only for cement.   (नहीं, सीमेंट का ही रिक्वायरमेंट है।)\n[23s] AGENT: Only a cement requirement, right?   (ओन्ली सीमेंट का रिक्वायरमेंट है ना आपका?)\n[24s] CUSTOMER: Yes.   (हां।)\n[25s] AGENT: Alright sir. Okay. I will share the contact of the concerned person with you. They will call you back. Because I only look after TMT requirements or steel.   (ठीक है सर। ओके। मैं आपको कंसर्न पर्सन का आपको कॉन्टॅक्ट शेअर कर देता हूं। वो आपसे कॉल बॅक कर लेंगे। क्योंकि मैं सिर्फ टीएमटी रिक्वायरमेंट या स्टील में देख लेता हूं।)\n[30s] CUSTOMER: But there is also a requirement for profile sheet.   (लेकिन प्रोफाइल शीट का रिक्वायरमेंट है और।)\n[32s] AGENT: Profile sheet. What is it, sir?   (प्रोफाइल शीट। क्या है सर उसका?)\n[34s] CUSTOMER: What do you call it?   (उसके क्या बोलते है?)\n[35s] AGENT: I mean, what is the SKU, sir? Like, the dimension?   (मतलब क्या एसकेयू है सर? मतलब जैसे डायमेंशन?)\n[37s] CUSTOMER: What dimension will we need?   (डायमेंशन कितना लगेगा अपने को?)\n[39s] CUSTOMER: Need four and a half tons and I am telling you the dimension.   (साडे चार टन का होना और डायमेंशन आपको मैं बता रहा हूं।)\n[42s] CUSTOMER: One second.   (एक सेकंड।)\n[43s] AGENT: Four and a half tons, right? Yes, we can do it, sir, no issue. Just tell me if you need it in coil or in sheet.   (साडे चार टन ना? हां, कर लेंगे सर, कोई इश्यू नहीं है। कॉइल में चाहिए की शीट में चाहिए बस ये बता दीजिए।)\n[46s] CUSTOMER: Need it in sheet, profile sheet.   (शीट में होना ना, प्रोफाइल शीट।)\n[47s] AGENT: Yes, okay. So please tell me its dimension.   (हां, ओके। तो उसका डायमेंशन तो बता दीजिएगा मुझे।)\n[49s] CUSTOMER: I am telling you the dimension.   (डायमेंशन बता रहा हूं मैं आपको।)\n[51s] CUSTOMER: They were saying 500 GPM.   (500 GPM बोल रहे थे।)\n[52s] CUSTOMER: Stay on the line.   (चालू रखिए।)\n[54s] AGENT: Hello?   (हॅलो?)\n[54s] AGENT: Tell me.   (बताइए।)\n[55s] CUSTOMER: One minute, ji.   (एक मिनट जी।)\n[56s] CUSTOMER: In HP, say 22 ft 4 inch. 22 ft 4 inch, 80 pieces of 18 ft 4 inch. Yes, need 80 pieces of 22.4 inch and 80 pieces of 18.4 inch.   (एचपी में बोलना 22 फुट 4 इंच। 22 फुट 4 इंच, 18 फुट 4 इंच के 80 नग। हां, 22.4 इंच के 80 नग होना और 18.4 इंच के 80 नग होना।)\n[63s] AGENT: Sir, if you can tell me in mm, it would be better for me. We cut in mm, that's why.   (सर, एमएम में बता सकेंगे तो ज्यादा बेटर रहेगा मेरेको। हम लोग एमएम में कट करते हैं इसलिए।)\n[67s] CUSTOMER: mm mm. 50. Yes.   (एमएम एमएम। 50। हां।)\n[70s] CUSTOMER: Oh ho ho, I am not understanding what you are saying, I mean what is mm.   (ओ हो हो, मेरेको समझ में नहीं आ रहा आप क्या बोल रहे हो मतलब एमएम क्या है।)\n[72s] AGENT: Sir, it's millimeter, right? We ask for it in millimeters.   (सर मिलीमीटर होता है ना? मिलीमीटर में मांगते है।)\n[74s] CUSTOMER: It's 22.4 inches, let me convert it once to see how many mm it is. One minute.   (22.4 इंची है, इसको मैं कन्वर्ट करता हूं एक बार कितना एमएम हो रहा है। एक मिनट।)\n[78s] AGENT: What is its thickness, sir? The width, what will be the thickness?   (थिकनेस क्या है सर उसकी? चौड़ाई, थिकनेस क्या होगी?)\n[80s] CUSTOMER: Width 50 mm.   (चौड़ाई 50 एमएम।)\n[81s] AGENT: 50.   (50।)\n[82s] AGENT: Are you saying 0.5?   (आप 0.5 बोल रहे है क्या?)\n[83s] CUSTOMER: Yes.   (हां।)\n[84s] AGENT: You mean 0.5 mm, right?   (0.5 एमएम मतलब बोल रहे ना आप?)\n[86s] CUSTOMER: No, I am not understanding this. I think you will have to make me talk to that craftsman.   (नहीं, मेरेको ये समझ में नहीं आ रहा। मेरेको वो जो मिस्त्री है ना उससे ही बात कराना पड़ेगा आपको लगता है।)\n[90s] AGENT: I'll do one thing, sir, you...   (एक काम करता हूं सर आप...)\n[92s] CUSTOMER: Yes.   (हां।)\n[93s] AGENT: I'll do one thing, I'll share my WhatsApp number. You talk to him, create a message and share it with me.   (मैं आपको एक काम करता हूं, अपना WhatsApp नंबर शेअर कर देता हूं। आप उससे बात करके एक बना लीजिए मेसेज और मुझे शेअर कर दीजिएगा।)\n[97s] CUSTOMER: So what is the current rate for profile sheet anyway?   (तो अभी रेट क्या चल रहा है वैसे प्रोफाइल शीट का?)\n[99s] AGENT: Sir, that depends on your... what happens is, sir, we have to check according to your grade and this, whatever your...   (सर वो आपके, वो क्या है ना सर, चेक करना पड़ता है आपके ग्रेड और इसके हिसाब से जो भी आपका...)\n[102s] CUSTOMER: What grade do you need?   (क्या ग्रेड का होना आपको?)\n[103s] CUSTOMER: One minute, stay on the line.   (एक मिनट, चालू रखो।)\n[104s] AGENT: Yes, yes.   (हां हां।)\n[106s] CUSTOMER: Dimension, what should be the length and width?   (डायमेंशन, लंबाई चौड़ाई कितनी होना?)\n[108s] CUSTOMER: The width is four feet, right?   (चार फुट चौड़ाई है ना?)\n[110s] AGENT: Is it 4 by 8, sir?   (चार बाय आठ है क्या सर?)\n[111s] CUSTOMER: Wait a minute, I am getting my craftsman on the line. Wait a minute, brother.   (एक मिनट रुको, मैं अपने मिस्त्री को ही लाइन पे ले रहा हूं। एक मिनट रुको भैया।)\n[114s] AGENT: Okay, no problem.   (ठीक है, कोई नहीं।)\n[116s] CUSTOMER: Okay.   (चलो।)\n[122s] UNKNOWN: The person you are speaking with has put your call on hold. Please stay on the line. The person you are speaking with has put your call on hold. Please stay on the line. The person you are speaking with has put your call on hold. Please stay on the line.   (ज्या व्यक्तीशी आपण बोलत आहात, त्यांनी आपला कॉल होल्डवर ठेवला आहे. कृपया लाईनवर रहा. आप जिस व्यक्ति से बात कर रहे हैं, उसने आपकी कॉल को होल्ड पर रखा है। कृपया लाइन पर बने रहें। The person you are speaking with has put your call on hold. Please stay on the line.)\n[138s] UNKNOWN: The person you are speaking with has put your call on hold. Please stay on the line. The person you are speaking with has put your call on hold. Please stay on the line. The person you are   (ज्या व्यक्तीशी आपण बोलत आहात, त्यांनी आपला कॉल होल्डवर ठेवला आहे. कृपया लाईनवर रहा. आप जिस व्यक्ति से बात कर रहे हैं, उसने आपकी कॉल को होल्ड पर रखा है। कृपया लाइन पर बने रहें। The person you are)\n[154s] CUSTOMER: Hello?   (हॅलो?)\n[155s] AGENT: Yes sir.   (हां सर।)\n[155s] CUSTOMER: Yes, its width is 4 feet only, right?   (हां, इसकी चौड़ाई चार फुट ही रहती है ना इसकी?)\n[159s] AGENT: Hello?   (हॅलो?)\n[160s] CUSTOMER: Yes, I was saying its width, I'll do one thing, you send me your number on WhatsApp, I mean, send a hi. The craftsman didn't pick up the phone.   (हां, मैं बोला इसकी चौड़ाई, एक काम करता हूं ना, आप मेरेको अपना WhatsApp पे नंबर भेज दीजिए, मतलब हाय कर दीजिए। उसने फोन नहीं उठाया मिस्त्री ने।)\n[164s] AGENT: I have sent it. It's okay. He didn't pick up the phone.   (कर दिया ना। ठीक है ना। उसने फोन नहीं उठाया।)\n[166s] AGENT: My mail ID and phone number are all mentioned in it, sir. Details on the back. Whatever your requirement is, just tell me on that once, then we can discuss it properly.   (इसमें मेरा मेल आयडी है और फोन नंबर भी सब मेंशन्ड है सर। बॅक पे डिटेल्स। जो भी आपका रिक्वायरमेंट है आप मुझे उसपे बता दीजिए एक बार, तो हम लोग डिस्कस कर लेते है अच्छे से।)\n[172s] CUSTOMER: One minute, where have you sent it?   (एक मिनट, आपने कहां पे भेजे हो?)\n[173s] CUSTOMER: Yes, it's here, it's here. 55081 at the end. Yes yes, okay. I got it on WhatsApp.   (हां, आ गया, आ गया। 55081 लास्ट में। हां हां, ओके। WhatsApp पे आ गया मेरेको।)\n[177s] CUSTOMER: Tell me the rate for cement.   (मेरेको सीमेंट का बता दीजिएगा क्या रेट है।)\n[179s] AGENT: I'll check and tell you the rate for cement as well.   (सीमेंट का भी मैं चेक करके बता देता हूं आपको क्या है।)\n[181s] CUSTOMER: Yes, Birla Super.   (हां, बिरला सुपर।)\n[182s] AGENT: Alright sir, okay.   (ठीक है सर, ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\", \"Marathi\"]",
  "turn_count": 71,
  "connected": 1,
  "audio_notes": "clear: Some background office chatter is present but does not significantly impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "71 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer is confused about technical specs, proactively offer to connect with their technical person or guide them on where to find the information, instead of just asking for the details on WhatsApp.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": 4.5,
  "moq_severity": "low",
  "material_flag": 1,
  "material_detected": "Birla Super Cement",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer inquired about cement but then clarified a need for 4.5 tons of profile sheets. The call was dominated by confusion over technical specifications, as the customer could not provide dimensions in millimeters. The agent was unable to provide a price and instead arranged to receive the requirements via WhatsApp, as the customer's attempt to conference in his craftsman failed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, you just registered on our platform and shared a requirement. I called regarding that.\", \"comment\": \"The agent correctly opened the call by referencing the customer's recent platform activity.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"Four and a half tons, right? Yes, we can do it, sir, no issue.\", \"comment\": \"Agent confirmed quantity and attempted to get product and dimensions, but did not ask about delivery location or timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked about the customer's business, end application, monthly requirement, or current suppliers.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"When asked for a price, the agent could not provide one due to unclear specs and did not commit to a timeline for reverting with a quote.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, is your requirement only for cement or do you also require TMT?\", \"comment\": \"The agent did not pitch any products and focused only on clarifying the customer's inbound requirement.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer is confused about technical specs, proactively offer to connect with their technical person or guide them on where to find the information, instead of just asking for the details on WhatsApp.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": \"4.5 MT\", \"moq_severity\": \"low\", \"material_flag\": true, \"material_detected\": \"Birla Super Cement\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer inquired about cement but then clarified a need for 4.5 tons of profile sheets. The call was dominated by confusion over technical specifications, as the customer could not provide dimensions in millimeters. The agent was unable to provide a price and instead arranged to receive the requirements via WhatsApp, as the customer's attempt to conference in his craftsman failed.\"}",
  "error": null,
  "latency_ms": 39493,
  "input_tokens": 5351,
  "output_tokens": 707,
  "created_at": "2026-09-25 11:46:00",
  "sentiment": "positive",
  "sentiment_score": 0.257,
  "sentiment_confidence": "high",
  "pos": 19,
  "neg": 7,
  "lex_hits": 16,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.494,
  "agent_talk_sec": 53.3,
  "customer_talk_sec": 54.7,
  "dead_air_sec": 195.0,
  "longest_monologue_sec": 7.0,
  "agent_wpm": 338.8,
  "interruptions": 0,
  "agent_turns": 31,
  "customer_turns": 38,
  "discovery_qs": 14,
  "words_agent": 301,
  "words_customer": 294,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178835111561",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.88,
      "end_s": 5.31,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178835111561",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.6,
      "end_s": 5.91,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.08,
      "end_s": 7.7,
      "text_en": "Hello, are you speaking from Shri Radhe Intex, sir?",
      "text_native": "हॅलो, श्री राधे इंटेक्स से बोल रहे सर?"
    },
    {
      "ucid": "21112178835111561",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.0,
      "end_s": 8.48,
      "text_en": "Ye- yes.",
      "text_native": "ये यस।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.1,
      "end_s": 11.28,
      "text_en": "Sir, hello. I am Aditya Pandey speaking from JSW One.",
      "text_native": "सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.58,
      "end_s": 12.6,
      "text_en": "Speak.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 6,
      "speaker": "agent",
      "start_s": 13.0,
      "end_s": 16.2,
      "text_en": "Sir, you just registered on our platform and shared a requirement. I called regarding that.",
      "text_native": "सर अभी आपने हमारे प्लॅटफॉर्म में रजिस्टर करके एक रिक्वायरमेंट शेअर की थी। उसी के रिगार्डिंग कॉल किया था हमने।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 7,
      "speaker": "customer",
      "start_s": 16.6,
      "end_s": 16.9,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 8,
      "speaker": "agent",
      "start_s": 17.4,
      "end_s": 20.4,
      "text_en": "Sir, is your requirement only for cement or do you also require TMT?",
      "text_native": "सर आपको सीमेंट का ही रिक्वायरमेंट है कि मतलब आप टीएमटी में भी रिक्वायर्ड रहता है?"
    },
    {
      "ucid": "21112178835111561",
      "idx": 9,
      "speaker": "customer",
      "start_s": 20.6,
      "end_s": 22.0,
      "text_en": "No, the requirement is only for cement.",
      "text_native": "नहीं, सीमेंट का ही रिक्वायरमेंट है।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 10,
      "speaker": "agent",
      "start_s": 22.6,
      "end_s": 23.8,
      "text_en": "Only a cement requirement, right?",
      "text_native": "ओन्ली सीमेंट का रिक्वायरमेंट है ना आपका?"
    },
    {
      "ucid": "21112178835111561",
      "idx": 11,
      "speaker": "customer",
      "start_s": 24.2,
      "end_s": 24.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 12,
      "speaker": "agent",
      "start_s": 24.9,
      "end_s": 29.8,
      "text_en": "Alright sir. Okay. I will share the contact of the concerned person with you. They will call you back. Because I only look after TMT requirements or steel.",
      "text_native": "ठीक है सर। ओके। मैं आपको कंसर्न पर्सन का आपको कॉन्टॅक्ट शेअर कर देता हूं। वो आपसे कॉल बॅक कर लेंगे। क्योंकि मैं सिर्फ टीएमटी रिक्वायरमेंट या स्टील में देख लेता हूं।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 13,
      "speaker": "customer",
      "start_s": 30.2,
      "end_s": 31.5,
      "text_en": "But there is also a requirement for profile sheet.",
      "text_native": "लेकिन प्रोफाइल शीट का रिक्वायरमेंट है और।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 14,
      "speaker": "agent",
      "start_s": 32.2,
      "end_s": 33.2,
      "text_en": "Profile sheet. What is it, sir?",
      "text_native": "प्रोफाइल शीट। क्या है सर उसका?"
    },
    {
      "ucid": "21112178835111561",
      "idx": 15,
      "speaker": "customer",
      "start_s": 33.8,
      "end_s": 34.5,
      "text_en": "What do you call it?",
      "text_native": "उसके क्या बोलते है?"
    },
    {
      "ucid": "21112178835111561",
      "idx": 16,
      "speaker": "agent",
      "start_s": 35.2,
      "end_s": 36.9,
      "text_en": "I mean, what is the SKU, sir? Like, the dimension?",
      "text_native": "मतलब क्या एसकेयू है सर? मतलब जैसे डायमेंशन?"
    },
    {
      "ucid": "21112178835111561",
      "idx": 17,
      "speaker": "customer",
      "start_s": 37.3,
      "end_s": 38.4,
      "text_en": "What dimension will we need?",
      "text_native": "डायमेंशन कितना लगेगा अपने को?"
    },
    {
      "ucid": "21112178835111561",
      "idx": 18,
      "speaker": "customer",
      "start_s": 39.2,
      "end_s": 41.4,
      "text_en": "Need four and a half tons and I am telling you the dimension.",
      "text_native": "साडे चार टन का होना और डायमेंशन आपको मैं बता रहा हूं।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 19,
      "speaker": "customer",
      "start_s": 41.8,
      "end_s": 42.3,
      "text_en": "One second.",
      "text_native": "एक सेकंड।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 20,
      "speaker": "agent",
      "start_s": 42.7,
      "end_s": 45.6,
      "text_en": "Four and a half tons, right? Yes, we can do it, sir, no issue. Just tell me if you need it in coil or in sheet.",
      "text_native": "साडे चार टन ना? हां, कर लेंगे सर, कोई इश्यू नहीं है। कॉइल में चाहिए की शीट में चाहिए बस ये बता दीजिए।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 21,
      "speaker": "customer",
      "start_s": 45.6,
      "end_s": 46.8,
      "text_en": "Need it in sheet, profile sheet.",
      "text_native": "शीट में होना ना, प्रोफाइल शीट।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 22,
      "speaker": "agent",
      "start_s": 47.3,
      "end_s": 49.0,
      "text_en": "Yes, okay. So please tell me its dimension.",
      "text_native": "हां, ओके। तो उसका डायमेंशन तो बता दीजिएगा मुझे।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 23,
      "speaker": "customer",
      "start_s": 49.2,
      "end_s": 50.2,
      "text_en": "I am telling you the dimension.",
      "text_native": "डायमेंशन बता रहा हूं मैं आपको।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 24,
      "speaker": "customer",
      "start_s": 50.6,
      "end_s": 51.7,
      "text_en": "They were saying 500 GPM.",
      "text_native": "500 GPM बोल रहे थे।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 25,
      "speaker": "customer",
      "start_s": 52.4,
      "end_s": 53.0,
      "text_en": "Stay on the line.",
      "text_native": "चालू रखिए।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 26,
      "speaker": "agent",
      "start_s": 53.8,
      "end_s": 54.1,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178835111561",
      "idx": 27,
      "speaker": "agent",
      "start_s": 54.4,
      "end_s": 54.8,
      "text_en": "Tell me.",
      "text_native": "बताइए।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 28,
      "speaker": "customer",
      "start_s": 55.4,
      "end_s": 56.0,
      "text_en": "One minute, ji.",
      "text_native": "एक मिनट जी।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 29,
      "speaker": "customer",
      "start_s": 56.4,
      "end_s": 62.0,
      "text_en": "In HP, say 22 ft 4 inch. 22 ft 4 inch, 80 pieces of 18 ft 4 inch. Yes, need 80 pieces of 22.4 inch and 80 pieces of 18.4 inch.",
      "text_native": "एचपी में बोलना 22 फुट 4 इंच। 22 फुट 4 इंच, 18 फुट 4 इंच के 80 नग। हां, 22.4 इंच के 80 नग होना और 18.4 इंच के 80 नग होना।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 30,
      "speaker": "agent",
      "start_s": 62.8,
      "end_s": 66.2,
      "text_en": "Sir, if you can tell me in mm, it would be better for me. We cut in mm, that's why.",
      "text_native": "सर, एमएम में बता सकेंगे तो ज्यादा बेटर रहेगा मेरेको। हम लोग एमएम में कट करते हैं इसलिए।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 31,
      "speaker": "customer",
      "start_s": 66.8,
      "end_s": 68.8,
      "text_en": "mm mm. 50. Yes.",
      "text_native": "एमएम एमएम। 50। हां।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 32,
      "speaker": "customer",
      "start_s": 69.6,
      "end_s": 71.8,
      "text_en": "Oh ho ho, I am not understanding what you are saying, I mean what is mm.",
      "text_native": "ओ हो हो, मेरेको समझ में नहीं आ रहा आप क्या बोल रहे हो मतलब एमएम क्या है।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 33,
      "speaker": "agent",
      "start_s": 71.8,
      "end_s": 73.6,
      "text_en": "Sir, it's millimeter, right? We ask for it in millimeters.",
      "text_native": "सर मिलीमीटर होता है ना? मिलीमीटर में मांगते है।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 34,
      "speaker": "customer",
      "start_s": 74.2,
      "end_s": 77.2,
      "text_en": "It's 22.4 inches, let me convert it once to see how many mm it is. One minute.",
      "text_native": "22.4 इंची है, इसको मैं कन्वर्ट करता हूं एक बार कितना एमएम हो रहा है। एक मिनट।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 35,
      "speaker": "agent",
      "start_s": 77.6,
      "end_s": 79.2,
      "text_en": "What is its thickness, sir? The width, what will be the thickness?",
      "text_native": "थिकनेस क्या है सर उसकी? चौड़ाई, थिकनेस क्या होगी?"
    },
    {
      "ucid": "21112178835111561",
      "idx": 36,
      "speaker": "customer",
      "start_s": 79.6,
      "end_s": 80.4,
      "text_en": "Width 50 mm.",
      "text_native": "चौड़ाई 50 एमएम।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 37,
      "speaker": "agent",
      "start_s": 81.0,
      "end_s": 81.4,
      "text_en": "50.",
      "text_native": "50।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 38,
      "speaker": "agent",
      "start_s": 82.0,
      "end_s": 82.8,
      "text_en": "Are you saying 0.5?",
      "text_native": "आप 0.5 बोल रहे है क्या?"
    },
    {
      "ucid": "21112178835111561",
      "idx": 39,
      "speaker": "customer",
      "start_s": 83.2,
      "end_s": 83.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 40,
      "speaker": "agent",
      "start_s": 84.2,
      "end_s": 85.4,
      "text_en": "You mean 0.5 mm, right?",
      "text_native": "0.5 एमएम मतलब बोल रहे ना आप?"
    },
    {
      "ucid": "21112178835111561",
      "idx": 41,
      "speaker": "customer",
      "start_s": 86.0,
      "end_s": 89.4,
      "text_en": "No, I am not understanding this. I think you will have to make me talk to that craftsman.",
      "text_native": "नहीं, मेरेको ये समझ में नहीं आ रहा। मेरेको वो जो मिस्त्री है ना उससे ही बात कराना पड़ेगा आपको लगता है।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 42,
      "speaker": "agent",
      "start_s": 90.0,
      "end_s": 91.8,
      "text_en": "I'll do one thing, sir, you...",
      "text_native": "एक काम करता हूं सर आप..."
    },
    {
      "ucid": "21112178835111561",
      "idx": 43,
      "speaker": "customer",
      "start_s": 92.2,
      "end_s": 92.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 44,
      "speaker": "agent",
      "start_s": 92.8,
      "end_s": 96.4,
      "text_en": "I'll do one thing, I'll share my WhatsApp number. You talk to him, create a message and share it with me.",
      "text_native": "मैं आपको एक काम करता हूं, अपना WhatsApp नंबर शेअर कर देता हूं। आप उससे बात करके एक बना लीजिए मेसेज और मुझे शेअर कर दीजिएगा।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 45,
      "speaker": "customer",
      "start_s": 96.8,
      "end_s": 98.4,
      "text_en": "So what is the current rate for profile sheet anyway?",
      "text_native": "तो अभी रेट क्या चल रहा है वैसे प्रोफाइल शीट का?"
    },
    {
      "ucid": "21112178835111561",
      "idx": 46,
      "speaker": "agent",
      "start_s": 98.8,
      "end_s": 101.8,
      "text_en": "Sir, that depends on your... what happens is, sir, we have to check according to your grade and this, whatever your...",
      "text_native": "सर वो आपके, वो क्या है ना सर, चेक करना पड़ता है आपके ग्रेड और इसके हिसाब से जो भी आपका..."
    },
    {
      "ucid": "21112178835111561",
      "idx": 47,
      "speaker": "customer",
      "start_s": 101.8,
      "end_s": 102.6,
      "text_en": "What grade do you need?",
      "text_native": "क्या ग्रेड का होना आपको?"
    },
    {
      "ucid": "21112178835111561",
      "idx": 48,
      "speaker": "customer",
      "start_s": 102.8,
      "end_s": 103.6,
      "text_en": "One minute, stay on the line.",
      "text_native": "एक मिनट, चालू रखो।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 49,
      "speaker": "agent",
      "start_s": 104.2,
      "end_s": 104.6,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 50,
      "speaker": "customer",
      "start_s": 105.6,
      "end_s": 106.8,
      "text_en": "Dimension, what should be the length and width?",
      "text_native": "डायमेंशन, लंबाई चौड़ाई कितनी होना?"
    },
    {
      "ucid": "21112178835111561",
      "idx": 51,
      "speaker": "customer",
      "start_s": 107.8,
      "end_s": 109.2,
      "text_en": "The width is four feet, right?",
      "text_native": "चार फुट चौड़ाई है ना?"
    },
    {
      "ucid": "21112178835111561",
      "idx": 52,
      "speaker": "agent",
      "start_s": 109.8,
      "end_s": 110.8,
      "text_en": "Is it 4 by 8, sir?",
      "text_native": "चार बाय आठ है क्या सर?"
    },
    {
      "ucid": "21112178835111561",
      "idx": 53,
      "speaker": "customer",
      "start_s": 111.2,
      "end_s": 113.8,
      "text_en": "Wait a minute, I am getting my craftsman on the line. Wait a minute, brother.",
      "text_native": "एक मिनट रुको, मैं अपने मिस्त्री को ही लाइन पे ले रहा हूं। एक मिनट रुको भैया।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 54,
      "speaker": "agent",
      "start_s": 114.2,
      "end_s": 114.8,
      "text_en": "Okay, no problem.",
      "text_native": "ठीक है, कोई नहीं।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 55,
      "speaker": "customer",
      "start_s": 115.6,
      "end_s": 116.0,
      "text_en": "Okay.",
      "text_native": "चलो।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 56,
      "speaker": "unknown",
      "start_s": 122.4,
      "end_s": 137.4,
      "text_en": "The person you are speaking with has put your call on hold. Please stay on the line. The person you are speaking with has put your call on hold. Please stay on the line. The person you are speaking with has put your call on hold. Please stay on the line.",
      "text_native": "ज्या व्यक्तीशी आपण बोलत आहात, त्यांनी आपला कॉल होल्डवर ठेवला आहे. कृपया लाईनवर रहा. आप जिस व्यक्ति से बात कर रहे हैं, उसने आपकी कॉल को होल्ड पर रखा है। कृपया लाइन पर बने रहें। The person you are speaking with has put your call on hold. Please stay on the line."
    },
    {
      "ucid": "21112178835111561",
      "idx": 57,
      "speaker": "unknown",
      "start_s": 137.8,
      "end_s": 152.8,
      "text_en": "The person you are speaking with has put your call on hold. Please stay on the line. The person you are speaking with has put your call on hold. Please stay on the line. The person you are",
      "text_native": "ज्या व्यक्तीशी आपण बोलत आहात, त्यांनी आपला कॉल होल्डवर ठेवला आहे. कृपया लाईनवर रहा. आप जिस व्यक्ति से बात कर रहे हैं, उसने आपकी कॉल को होल्ड पर रखा है। कृपया लाइन पर बने रहें। The person you are"
    },
    {
      "ucid": "21112178835111561",
      "idx": 58,
      "speaker": "customer",
      "start_s": 153.8,
      "end_s": 154.2,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178835111561",
      "idx": 59,
      "speaker": "agent",
      "start_s": 154.6,
      "end_s": 155.0,
      "text_en": "Yes sir.",
      "text_native": "हां सर।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 60,
      "speaker": "customer",
      "start_s": 155.4,
      "end_s": 157.2,
      "text_en": "Yes, its width is 4 feet only, right?",
      "text_native": "हां, इसकी चौड़ाई चार फुट ही रहती है ना इसकी?"
    },
    {
      "ucid": "21112178835111561",
      "idx": 61,
      "speaker": "agent",
      "start_s": 158.6,
      "end_s": 159.0,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178835111561",
      "idx": 62,
      "speaker": "customer",
      "start_s": 159.8,
      "end_s": 164.0,
      "text_en": "Yes, I was saying its width, I'll do one thing, you send me your number on WhatsApp, I mean, send a hi. The craftsman didn't pick up the phone.",
      "text_native": "हां, मैं बोला इसकी चौड़ाई, एक काम करता हूं ना, आप मेरेको अपना WhatsApp पे नंबर भेज दीजिए, मतलब हाय कर दीजिए। उसने फोन नहीं उठाया मिस्त्री ने।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 63,
      "speaker": "agent",
      "start_s": 164.0,
      "end_s": 165.8,
      "text_en": "I have sent it. It's okay. He didn't pick up the phone.",
      "text_native": "कर दिया ना। ठीक है ना। उसने फोन नहीं उठाया।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 64,
      "speaker": "agent",
      "start_s": 166.2,
      "end_s": 171.4,
      "text_en": "My mail ID and phone number are all mentioned in it, sir. Details on the back. Whatever your requirement is, just tell me on that once, then we can discuss it properly.",
      "text_native": "इसमें मेरा मेल आयडी है और फोन नंबर भी सब मेंशन्ड है सर। बॅक पे डिटेल्स। जो भी आपका रिक्वायरमेंट है आप मुझे उसपे बता दीजिए एक बार, तो हम लोग डिस्कस कर लेते है अच्छे से।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 65,
      "speaker": "customer",
      "start_s": 171.6,
      "end_s": 172.6,
      "text_en": "One minute, where have you sent it?",
      "text_native": "एक मिनट, आपने कहां पे भेजे हो?"
    },
    {
      "ucid": "21112178835111561",
      "idx": 66,
      "speaker": "customer",
      "start_s": 173.0,
      "end_s": 176.4,
      "text_en": "Yes, it's here, it's here. 55081 at the end. Yes yes, okay. I got it on WhatsApp.",
      "text_native": "हां, आ गया, आ गया। 55081 लास्ट में। हां हां, ओके। WhatsApp पे आ गया मेरेको।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 67,
      "speaker": "customer",
      "start_s": 176.8,
      "end_s": 178.2,
      "text_en": "Tell me the rate for cement.",
      "text_native": "मेरेको सीमेंट का बता दीजिएगा क्या रेट है।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 68,
      "speaker": "agent",
      "start_s": 178.6,
      "end_s": 180.4,
      "text_en": "I'll check and tell you the rate for cement as well.",
      "text_native": "सीमेंट का भी मैं चेक करके बता देता हूं आपको क्या है।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 69,
      "speaker": "customer",
      "start_s": 180.6,
      "end_s": 181.4,
      "text_en": "Yes, Birla Super.",
      "text_native": "हां, बिरला सुपर।"
    },
    {
      "ucid": "21112178835111561",
      "idx": 70,
      "speaker": "agent",
      "start_s": 181.8,
      "end_s": 182.6,
      "text_en": "Alright sir, okay.",
      "text_native": "ठीक है सर, ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178835111561",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, you just registered on our platform and shared a requirement. I called regarding that.",
      "comment": "The agent correctly opened the call by referencing the customer's recent platform activity."
    },
    {
      "ucid": "21112178835111561",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 3,
      "evidence": "Four and a half tons, right? Yes, we can do it, sir, no issue.",
      "comment": "Agent confirmed quantity and attempted to get product and dimensions, but did not ask about delivery location or timeline."
    },
    {
      "ucid": "21112178835111561",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked about the customer's business, end application, monthly requirement, or current suppliers."
    },
    {
      "ucid": "21112178835111561",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "When asked for a price, the agent could not provide one due to unclear specs and did not commit to a timeline for reverting with a quote."
    },
    {
      "ucid": "21112178835111561",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, is your requirement only for cement or do you also require TMT?",
      "comment": "The agent did not pitch any products and focused only on clarifying the customer's inbound requirement."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}