Call 21112178835105331 2026-09-02 · sudeeps · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Does_not_deal_Steel | full conversation 13 turns, clean transcript (8% inaudible) | Hindi | 13 | new_registration (campaign_name:medium) |
Audio: clear: Slight background noise on the customer's side, but speech is mostly intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: Customer manufactures tyres, a business that typically does not use JSW's core steel products (HR/CR).
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.44
confidence high · +0/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent initiated discovery but only asked about business type and application before the call ended, not meeting the 'partial' threshold.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent asked about a current requirement, they did not schedule a specific callback date when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without a defined closure or next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Bashir ji, this is Sudeep speaking from JSW One MSME, Jindal Steel.
Summary
The agent contacted a new registrant from a tyre company. The customer stated they had no current steel requirement. The agent began discovery and learned the customer's business is tyre manufacturing, then attempted to understand their steel usage before the call ended. The lead appears to be invalid as the customer likely does not procure the type of steel JSW sells.
Coaching
When a customer says they have no current requirement, acknowledge that and immediately try to schedule a specific callback date for the future.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Bashir ji, this is Sudeep speaking from JSW One MSME, Jindal Steel. The agent provided a standard, professional opening and context for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | am I speaking with Mr. Bashir Shaikh from Iram Tyres?... for the Nashik location. The agent successfully verified the customer's name, company, and location, but did not ask about procurement involvement or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 | What do you do, sir? What is your nature of business? The agent initiated discovery but only asked about business type and application before the call ended, not meeting the 'partial' threshold. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The conversation did not progress to the stage where platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although the agent asked about a current requirement, they did not schedule a specific callback date when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without a defined closure or next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.803 heavy | 18.3s | 4.5s | 46.2s | 7.2s | 298.4 | 0 | 7 | 6 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
1.5s
Hello, yes, am I speaking with Mr. Bashir Shaikh from Iram Tyres?
हॅलो, हां, मिस्टर बशीर शेख से बात हो रही है फ्रॉम Iram Tyres?
customer
4.6s
Hmm.
हम्म।
agent
5.2s
Bashir ji, this is Sudeep speaking from JSW One MSME, Jindal Steel.
बशीर जी, सुदीप बोल रहा हूं JSW One MSME से, Jindal Steel.
customer
8.2s
Speak.
बोलिए।
agent
8.8s
Your company was registered, sir, on our portal for the Nashik location. This was a follow-up call regarding your steel procurement.
आपका यह कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे, नाशिक लोकेशन के लिए। आपके स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था।
agent
13.4s
So are you planning anything in steel right now, sir? Do you need any material?
तो कुछ अभी स्टील में प्लानिंग कर रहे हो क्या सर? मटेरियल लगने वाला है आपको?
customer
16.5s
No, not for now.
नहीं, अभी फिलहाल तो नहीं।
agent
17.8s
No requirement for now. What do you do, sir? What is your nature of business?
अभी फिलहाल रिक्वायरमेंट नहीं। क्या करते हो सर आप? आपका नेचर ऑफ बिजनेस क्या है?
customer
20.4s
[inaudible] for tyres, right.
[inaudible] टायर के लिए ना।
agent
22.0s
What do you make?
क्या बनाते हो?
customer
23.8s
Tyres, tyres.
टायर्स, टायर्स।
agent
25.1s
You make tyres? So which steel do you need for that?
टायर्स बनाते हो? तो इसमें स्टील कौनसा लगता है आपको?