{ "ucid": "21112178835105331", "call_date": "2026-09-02", "start_time": "2026-09-02 17:40:53", "end_time": "2026-09-02 17:42:02", "duration_sec": 69, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "Does_not_deal_Steel", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5152034feee2908da30ef19c31fa6663.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1182, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178835105331__DIA5152034feee2908da30ef19c31fa6663.mp3", "audio_bytes": 141480, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 47.16, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello? (हॅलो?)\n[2s] AGENT: Hello, yes, am I speaking with Mr. Bashir Shaikh from Iram Tyres? (हॅलो, हां, मिस्टर बशीर शेख से बात हो रही है फ्रॉम Iram Tyres?)\n[5s] CUSTOMER: Hmm. (हम्म।)\n[5s] AGENT: Bashir ji, this is Sudeep speaking from JSW One MSME, Jindal Steel. (बशीर जी, सुदीप बोल रहा हूं JSW One MSME से, Jindal Steel.)\n[8s] CUSTOMER: Speak. (बोलिए।)\n[9s] AGENT: Your company was registered, sir, on our portal for the Nashik location. This was a follow-up call regarding your steel procurement. (आपका यह कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे, नाशिक लोकेशन के लिए। आपके स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था।)\n[13s] AGENT: So are you planning anything in steel right now, sir? Do you need any material? (तो कुछ अभी स्टील में प्लानिंग कर रहे हो क्या सर? मटेरियल लगने वाला है आपको?)\n[17s] CUSTOMER: No, not for now. (नहीं, अभी फिलहाल तो नहीं।)\n[18s] AGENT: No requirement for now. What do you do, sir? What is your nature of business? (अभी फिलहाल रिक्वायरमेंट नहीं। क्या करते हो सर आप? आपका नेचर ऑफ बिजनेस क्या है?)\n[20s] CUSTOMER: [inaudible] for tyres, right. ([inaudible] टायर के लिए ना।)\n[22s] AGENT: What do you make? (क्या बनाते हो?)\n[24s] CUSTOMER: Tyres, tyres. (टायर्स, टायर्स।)\n[25s] AGENT: You make tyres? So which steel do you need for that? (टायर्स बनाते हो? तो इसमें स्टील कौनसा लगता है आपको?)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 13, "connected": 1, "audio_notes": "clear: Slight background noise on the customer's side, but speech is mostly intelligible.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "13 turns, clean transcript (8% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.5, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer says they have no current requirement, acknowledge that and immediately try to schedule a specific callback date for the future.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "wrong_product", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "Customer manufactures tyres, a business that typically does not use JSW's core steel products (HR/CR).", "catalogue_status": "not_available", "quality_flags_total": 2, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a new registrant from a tyre company. The customer stated they had no current steel requirement. The agent began discovery and learned the customer's business is tyre manufacturing, then attempted to understand their steel usage before the call ended. The lead appears to be invalid as the customer likely does not procure the type of steel JSW sells.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Bashir ji, this is Sudeep speaking from JSW One MSME, Jindal Steel.\", \"comment\": \"The agent provided a standard, professional opening and context for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"am I speaking with Mr. Bashir Shaikh from Iram Tyres?... for the Nashik location.\", \"comment\": \"The agent successfully verified the customer's name, company, and location, but did not ask about procurement involvement or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"What do you do, sir? What is your nature of business?\", \"comment\": \"The agent initiated discovery but only asked about business type and application before the call ended, not meeting the 'partial' threshold.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The conversation did not progress to the stage where platform education could be provided.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although the agent asked about a current requirement, they did not schedule a specific callback date when the customer said no.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without a defined closure or next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, acknowledge that and immediately try to schedule a specific callback date for the future.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Customer manufactures tyres, a business that typically does not use JSW's core steel products (HR/CR).\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant from a tyre company. The customer stated they had no current steel requirement. The agent began discovery and learned the customer's business is tyre manufacturing, then attempted to understand their steel usage before the call ended. The lead appears to be invalid as the customer likely does not procure the type of steel JSW sells.\"}", "error": null, "latency_ms": 37995, "input_tokens": 3055, "output_tokens": 766, "created_at": "2026-09-25 11:46:02", "sentiment": "negative", "sentiment_score": -0.437, "sentiment_confidence": "high", "pos": 0, "neg": 2, "lex_hits": 3, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.803, "agent_talk_sec": 18.3, "customer_talk_sec": 4.5, "dead_air_sec": 46.2, "longest_monologue_sec": 7.2, "agent_wpm": 298.4, "interruptions": 0, "agent_turns": 7, "customer_turns": 6, "discovery_qs": 8, "words_agent": 91, "words_customer": 13, "monologue_heavy": 1, "turns": [ { "ucid": "21112178835105331", "idx": 0, "speaker": "customer", "start_s": 0.93, "end_s": 1.3, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178835105331", "idx": 1, "speaker": "agent", "start_s": 1.5, "end_s": 4.38, "text_en": "Hello, yes, am I speaking with Mr. Bashir Shaikh from Iram Tyres?", "text_native": "हॅलो, हां, मिस्टर बशीर शेख से बात हो रही है फ्रॉम Iram Tyres?" }, { "ucid": "21112178835105331", "idx": 2, "speaker": "customer", "start_s": 4.63, "end_s": 5.0, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178835105331", "idx": 3, "speaker": "agent", "start_s": 5.2, "end_s": 7.88, "text_en": "Bashir ji, this is Sudeep speaking from JSW One MSME, Jindal Steel.", "text_native": "बशीर जी, सुदीप बोल रहा हूं JSW One MSME से, Jindal Steel." }, { "ucid": "21112178835105331", "idx": 4, "speaker": "customer", "start_s": 8.19, "end_s": 8.6, "text_en": "Speak.", "text_native": "बोलिए।" }, { "ucid": "21112178835105331", "idx": 5, "speaker": "agent", "start_s": 8.78, "end_s": 13.08, "text_en": "Your company was registered, sir, on our portal for the Nashik location. This was a follow-up call regarding your steel procurement.", "text_native": "आपका यह कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे, नाशिक लोकेशन के लिए। आपके स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था।" }, { "ucid": "21112178835105331", "idx": 6, "speaker": "agent", "start_s": 13.39, "end_s": 16.28, "text_en": "So are you planning anything in steel right now, sir? Do you need any material?", "text_native": "तो कुछ अभी स्टील में प्लानिंग कर रहे हो क्या सर? मटेरियल लगने वाला है आपको?" }, { "ucid": "21112178835105331", "idx": 7, "speaker": "customer", "start_s": 16.53, "end_s": 17.6, "text_en": "No, not for now.", "text_native": "नहीं, अभी फिलहाल तो नहीं।" }, { "ucid": "21112178835105331", "idx": 8, "speaker": "agent", "start_s": 17.8, "end_s": 20.28, "text_en": "No requirement for now. What do you do, sir? What is your nature of business?", "text_native": "अभी फिलहाल रिक्वायरमेंट नहीं। क्या करते हो सर आप? आपका नेचर ऑफ बिजनेस क्या है?" }, { "ucid": "21112178835105331", "idx": 9, "speaker": "customer", "start_s": 20.38, "end_s": 21.6, "text_en": "[inaudible] for tyres, right.", "text_native": "[inaudible] टायर के लिए ना।" }, { "ucid": "21112178835105331", "idx": 10, "speaker": "agent", "start_s": 22.0, "end_s": 22.6, "text_en": "What do you make?", "text_native": "क्या बनाते हो?" }, { "ucid": "21112178835105331", "idx": 11, "speaker": "customer", "start_s": 23.8, "end_s": 24.9, "text_en": "Tyres, tyres.", "text_native": "टायर्स, टायर्स।" }, { "ucid": "21112178835105331", "idx": 12, "speaker": "agent", "start_s": 25.1, "end_s": 27.6, "text_en": "You make tyres? So which steel do you need for that?", "text_native": "टायर्स बनाते हो? तो इसमें स्टील कौनसा लगता है आपको?" } ], "steps": [ { "ucid": "21112178835105331", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Bashir ji, this is Sudeep speaking from JSW One MSME, Jindal Steel.", "comment": "The agent provided a standard, professional opening and context for the call." }, { "ucid": "21112178835105331", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "partial", "earned": 0.5, "questions_hit": 2, "evidence": "am I speaking with Mr. Bashir Shaikh from Iram Tyres?... for the Nashik location.", "comment": "The agent successfully verified the customer's name, company, and location, but did not ask about procurement involvement or best contact details." }, { "ucid": "21112178835105331", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "What do you do, sir? What is your nature of business?", "comment": "The agent initiated discovery but only asked about business type and application before the call ended, not meeting the 'partial' threshold." }, { "ucid": "21112178835105331", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The conversation did not progress to the stage where platform education could be provided." }, { "ucid": "21112178835105331", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Although the agent asked about a current requirement, they did not schedule a specific callback date when the customer said no." }, { "ucid": "21112178835105331", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended abruptly without a defined closure or next step." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }