Call 21112178835066021 2026-09-02 · sudeeps · 1:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 23 turns, clean transcript (0% inaudible) | Marathi | 23 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: 1.0 MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.50
confidence high · +0/−6
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Only asked about the end application ('structure'); missed all questions on business scale, monthly tonnage, brands, and buying history.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call was terminated with 'Okay, thank you' after the MOQ issue, with no attempt to schedule a callback or explore future needs.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Platform education
The call was terminated due to the MOQ issue before any platform benefits could be explained.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Sir, greetings. Sudeep speaking from JSW, Jindal Steel. Your company was registered, sir, on our portal for Yavatmal.
First opportunity identified
Do you have any requirement in steel now, sir? ... You need channels in normal E250 grade, correct? ... What is your quantity?
Summary
The customer, a new registrant from Yavatmal, has an immediate need for 1-2 tons of E250 grade channels for structural use. The agent identified the requirement but explained that the minimum order quantity is 10 tons due to transportation costs. The customer could not meet this quantity, and the agent ended the call without exploring future needs or scheduling a follow-up.
Coaching
When a customer's current need is below our MOQ, don't end the call; pivot to discover their total monthly steel usage to see if a future, larger order is possible and schedule a specific callback.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, greetings. Sudeep speaking from JSW, Jindal Steel. Your company was registered, sir, on our portal for Yavatmal. Agent provided a polite greeting and correctly referenced the customer's portal registration. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | am I speaking with Uma Shankar Kanuj from Vinay Enterprises? ... Where is this delivery? It's in Yavatmal, right? Verified name/company and procurement city, but did not ask about procurement involvement or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 |
Only asked about the end application ('structure'); missed all questions on business scale, monthly tonnage, brands, and buying history. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call was terminated due to the MOQ issue before any platform benefits could be explained. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Do you have any requirement in steel now, sir? ... You need channels in normal E250 grade, correct? ... What is your quantity? Agent successfully identified a current requirement and captured the product, grade, and quantity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was terminated with 'Okay, thank you' after the MOQ issue, with no attempt to schedule a callback or explore future needs. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.744 heavy | 32.6s | 11.2s | 60.2s | 7.6s | 252.1 | 0 | 11 | 12 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
हॅलो.
agent
1.4s
Hello, am I speaking with Uma Shankar Kanuj from Vinay Enterprises?
हॅलो, उमा शंकर कनुज सोबत बोलणं होतंय का विनय एंटरप्राइजेस मधनं?
customer
4.8s
Yes.
हो.
agent
5.5s
Sir, greetings. Sudeep speaking from JSW, Jindal Steel.
सर, नमस्कार. सुदीप बोलतोय JSW मधनं, जिंदाल स्टील.
customer
8.9s
Yes, tell me.
हा बोला ना.
agent
9.7s
Your company was registered, sir, on our portal for Yavatmal. Do you have any requirement in steel now, sir?
तुमची कंपनी registered होती सर portal वर आमच्या यवतमाळसाठी. तुम्हाला steel मध्ये काही requirement आहे का सर आता?
customer
14.3s
I need materials for that structure.
मला ते structure साठी लागतात सामग्री.
agent
16.3s
For structure? Okay. Meaning, which one exactly? Are you talking about angle channel beams or the material for solar structure...
Structure साठी? Okay. म्हणजे exactly कोणतं? Angle channel beams बोलताय तुम्ही की solar structure साठी जे material...
customer
21.6s
Channel, channel.
Channel channel.
agent
22.6s
You need channels in normal E250 grade, correct?
Channels लागतात तुम्हाला normal E250 grade मध्ये, बरोबर?
customer
25.7s
Yes.
हो.
agent
26.2s
Okay. What is your quantity?
Okay. Quantity किती आहे आपली?
customer
27.6s
I need one-two tons.
मला एक दोन ton लागते.
agent
29.3s
One-two?
एक दोन?
customer
30.0s
Ton.
agent
30.6s
We don't do one-two tons, sir.
एक दोन ton नाही करवतो सर आपण.
customer
32.8s
Hm.
हम्म.
agent
33.2s
Where is this delivery? It's in Yavatmal, right?
हे delivery कुठे? यवतमाळला आहे ना?
customer
35.2s
Pandharkawada.
पांढरकवडा.
agent
36.2s
Yes, for Yavatmal, for one-two tons, what will be the transportation cost? Our warehouse is in Taloja. From Taloja to Yavatmal means a very high transportation cost. You will have to take a minimum of 10 tons.
हा यवतमाळला एक दोन ton चा transportation cost किती? आमचं जे warehouse आहे ते तळोजाला आहे. तळोजाला तळोजावरून यवतमाळ म्हटलं तर खूप मोठं transportation आलं. कमीत कमी 10 ton घ्यावा लागेल.
customer
44.5s
No, now... I mean, I don't need that much. I do need it, but there are problems with storage and all.
नाही आता म्हणजे तेवढं लागत नाही. लागते मला पण ठेवायला वगैरे problem येतात.
agent
48.4s
Is that so? Okay. It's fine. No problem. Okay, thank you.
असं आहे का? ठीक आहे. चालेल. हरकत नाही. Okay, thank you.
customer
51.8s
Okay.
चालेल.