{ "ucid": "21112178835066021", "call_date": "2026-09-02", "start_time": "2026-09-02 17:34:20", "end_time": "2026-09-02 17:36:04", "duration_sec": 104, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA718ccd33ef1b5a2fee442a3e964b110b.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1184, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178835066021__DIA718ccd33ef1b5a2fee442a3e964b110b.mp3", "audio_bytes": 254232, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 84.744, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello. (हॅलो.)\n[1s] AGENT: Hello, am I speaking with Uma Shankar Kanuj from Vinay Enterprises? (हॅलो, उमा शंकर कनुज सोबत बोलणं होतंय का विनय एंटरप्राइजेस मधनं?)\n[5s] CUSTOMER: Yes. (हो.)\n[6s] AGENT: Sir, greetings. Sudeep speaking from JSW, Jindal Steel. (सर, नमस्कार. सुदीप बोलतोय JSW मधनं, जिंदाल स्टील.)\n[9s] CUSTOMER: Yes, tell me. (हा बोला ना.)\n[10s] AGENT: Your company was registered, sir, on our portal for Yavatmal. Do you have any requirement in steel now, sir? (तुमची कंपनी registered होती सर portal वर आमच्या यवतमाळसाठी. तुम्हाला steel मध्ये काही requirement आहे का सर आता?)\n[14s] CUSTOMER: I need materials for that structure. (मला ते structure साठी लागतात सामग्री.)\n[16s] AGENT: For structure? Okay. Meaning, which one exactly? Are you talking about angle channel beams or the material for solar structure... (Structure साठी? Okay. म्हणजे exactly कोणतं? Angle channel beams बोलताय तुम्ही की solar structure साठी जे material...)\n[22s] CUSTOMER: Channel, channel. (Channel channel.)\n[23s] AGENT: You need channels in normal E250 grade, correct? (Channels लागतात तुम्हाला normal E250 grade मध्ये, बरोबर?)\n[26s] CUSTOMER: Yes. (हो.)\n[26s] AGENT: Okay. What is your quantity? (Okay. Quantity किती आहे आपली?)\n[28s] CUSTOMER: I need one-two tons. (मला एक दोन ton लागते.)\n[29s] AGENT: One-two? (एक दोन?)\n[30s] CUSTOMER: Ton.\n[31s] AGENT: We don't do one-two tons, sir. (एक दोन ton नाही करवतो सर आपण.)\n[33s] CUSTOMER: Hm. (हम्म.)\n[33s] AGENT: Where is this delivery? It's in Yavatmal, right? (हे delivery कुठे? यवतमाळला आहे ना?)\n[35s] CUSTOMER: Pandharkawada. (पांढरकवडा.)\n[36s] AGENT: Yes, for Yavatmal, for one-two tons, what will be the transportation cost? Our warehouse is in Taloja. From Taloja to Yavatmal means a very high transportation cost. You will have to take a minimum of 10 tons. (हा यवतमाळला एक दोन ton चा transportation cost किती? आमचं जे warehouse आहे ते तळोजाला आहे. तळोजाला तळोजावरून यवतमाळ म्हटलं तर खूप मोठं transportation आलं. कमीत कमी 10 ton घ्यावा लागेल.)\n[44s] CUSTOMER: No, now... I mean, I don't need that much. I do need it, but there are problems with storage and all. (नाही आता म्हणजे तेवढं लागत नाही. लागते मला पण ठेवायला वगैरे problem येतात.)\n[48s] AGENT: Is that so? Okay. It's fine. No problem. Okay, thank you. (असं आहे का? ठीक आहे. चालेल. हरकत नाही. Okay, thank you.)\n[52s] CUSTOMER: Okay. (चालेल.)", "language": "Marathi", "languages": "[\"Marathi\", \"English\"]", "turn_count": 23, "connected": 1, "audio_notes": "clear: There is some minor background noise but it does not affect transcription quality.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "23 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.5, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer's current need is below our MOQ, don't end the call; pivot to discover their total monthly steel usage to see if a future, larger order is possible and schedule a specific callback.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 1, "moq_qty_detected": 1.0, "moq_severity": null, "material_flag": 0, "material_detected": "Channels, E250 grade", "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a new registrant from Yavatmal, has an immediate need for 1-2 tons of E250 grade channels for structural use. The agent identified the requirement but explained that the minimum order quantity is 10 tons due to transportation costs. The customer could not meet this quantity, and the agent ended the call without exploring future needs or scheduling a follow-up.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, greetings. Sudeep speaking from JSW, Jindal Steel. Your company was registered, sir, on our portal for Yavatmal.\", \"comment\": \"Agent provided a polite greeting and correctly referenced the customer's portal registration.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"am I speaking with Uma Shankar Kanuj from Vinay Enterprises? ... Where is this delivery? It's in Yavatmal, right?\", \"comment\": \"Verified name/company and procurement city, but did not ask about procurement involvement or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Only asked about the end application ('structure'); missed all questions on business scale, monthly tonnage, brands, and buying history.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was terminated due to the MOQ issue before any platform benefits could be explained.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement in steel now, sir? ... You need channels in normal E250 grade, correct? ... What is your quantity?\", \"comment\": \"Agent successfully identified a current requirement and captured the product, grade, and quantity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was terminated with 'Okay, thank you' after the MOQ issue, with no attempt to schedule a callback or explore future needs.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer's current need is below our MOQ, don't end the call; pivot to discover their total monthly steel usage to see if a future, larger order is possible and schedule a specific callback.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": \"1-2 tons\", \"moq_severity\": null, \"material_flag\": false, \"material_detected\": \"Channels, E250 grade\", \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a new registrant from Yavatmal, has an immediate need for 1-2 tons of E250 grade channels for structural use. The agent identified the requirement but explained that the minimum order quantity is 10 tons due to transportation costs. The customer could not meet this quantity, and the agent ended the call without exploring future needs or scheduling a follow-up.\"}", "error": null, "latency_ms": 44201, "input_tokens": 3415, "output_tokens": 818, "created_at": "2026-09-25 11:46:10", "sentiment": "negative", "sentiment_score": -0.5, "sentiment_confidence": "high", "pos": 0, "neg": 6, "lex_hits": 4, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.744, "agent_talk_sec": 32.6, "customer_talk_sec": 11.2, "dead_air_sec": 60.2, "longest_monologue_sec": 7.6, "agent_wpm": 252.1, "interruptions": 0, "agent_turns": 11, "customer_turns": 12, "discovery_qs": 11, "words_agent": 137, "words_customer": 44, "monologue_heavy": 1, "turns": [ { "ucid": "21112178835066021", "idx": 0, "speaker": "customer", "start_s": 0.47, "end_s": 0.87, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178835066021", "idx": 1, "speaker": "agent", "start_s": 1.43, "end_s": 4.28, "text_en": "Hello, am I speaking with Uma Shankar Kanuj from Vinay Enterprises?", "text_native": "हॅलो, उमा शंकर कनुज सोबत बोलणं होतंय का विनय एंटरप्राइजेस मधनं?" }, { "ucid": "21112178835066021", "idx": 2, "speaker": "customer", "start_s": 4.83, "end_s": 5.2, "text_en": "Yes.", "text_native": "हो." }, { "ucid": "21112178835066021", "idx": 3, "speaker": "agent", "start_s": 5.5, "end_s": 8.54, "text_en": "Sir, greetings. Sudeep speaking from JSW, Jindal Steel.", "text_native": "सर, नमस्कार. सुदीप बोलतोय JSW मधनं, जिंदाल स्टील." }, { "ucid": "21112178835066021", "idx": 4, "speaker": "customer", "start_s": 8.88, "end_s": 9.52, "text_en": "Yes, tell me.", "text_native": "हा बोला ना." }, { "ucid": "21112178835066021", "idx": 5, "speaker": "agent", "start_s": 9.66, "end_s": 13.88, "text_en": "Your company was registered, sir, on our portal for Yavatmal. Do you have any requirement in steel now, sir?", "text_native": "तुमची कंपनी registered होती सर portal वर आमच्या यवतमाळसाठी. तुम्हाला steel मध्ये काही requirement आहे का सर आता?" }, { "ucid": "21112178835066021", "idx": 6, "speaker": "customer", "start_s": 14.26, "end_s": 16.0, "text_en": "I need materials for that structure.", "text_native": "मला ते structure साठी लागतात सामग्री." }, { "ucid": "21112178835066021", "idx": 7, "speaker": "agent", "start_s": 16.3, "end_s": 20.88, "text_en": "For structure? Okay. Meaning, which one exactly? Are you talking about angle channel beams or the material for solar structure...", "text_native": "Structure साठी? Okay. म्हणजे exactly कोणतं? Angle channel beams बोलताय तुम्ही की solar structure साठी जे material..." }, { "ucid": "21112178835066021", "idx": 8, "speaker": "customer", "start_s": 21.62, "end_s": 22.4, "text_en": "Channel, channel.", "text_native": "Channel channel." }, { "ucid": "21112178835066021", "idx": 9, "speaker": "agent", "start_s": 22.62, "end_s": 25.28, "text_en": "You need channels in normal E250 grade, correct?", "text_native": "Channels लागतात तुम्हाला normal E250 grade मध्ये, बरोबर?" }, { "ucid": "21112178835066021", "idx": 10, "speaker": "customer", "start_s": 25.68, "end_s": 26.0, "text_en": "Yes.", "text_native": "हो." }, { "ucid": "21112178835066021", "idx": 11, "speaker": "agent", "start_s": 26.16, "end_s": 27.26, "text_en": "Okay. What is your quantity?", "text_native": "Okay. Quantity किती आहे आपली?" }, { "ucid": "21112178835066021", "idx": 12, "speaker": "customer", "start_s": 27.58, "end_s": 28.88, "text_en": "I need one-two tons.", "text_native": "मला एक दोन ton लागते." }, { "ucid": "21112178835066021", "idx": 13, "speaker": "agent", "start_s": 29.26, "end_s": 29.68, "text_en": "One-two?", "text_native": "एक दोन?" }, { "ucid": "21112178835066021", "idx": 14, "speaker": "customer", "start_s": 29.96, "end_s": 30.28, "text_en": "Ton.", "text_native": "Ton." }, { "ucid": "21112178835066021", "idx": 15, "speaker": "agent", "start_s": 30.58, "end_s": 32.28, "text_en": "We don't do one-two tons, sir.", "text_native": "एक दोन ton नाही करवतो सर आपण." }, { "ucid": "21112178835066021", "idx": 16, "speaker": "customer", "start_s": 32.8, "end_s": 33.1, "text_en": "Hm.", "text_native": "हम्म." }, { "ucid": "21112178835066021", "idx": 17, "speaker": "agent", "start_s": 33.2, "end_s": 34.88, "text_en": "Where is this delivery? It's in Yavatmal, right?", "text_native": "हे delivery कुठे? यवतमाळला आहे ना?" }, { "ucid": "21112178835066021", "idx": 18, "speaker": "customer", "start_s": 35.24, "end_s": 36.04, "text_en": "Pandharkawada.", "text_native": "पांढरकवडा." }, { "ucid": "21112178835066021", "idx": 19, "speaker": "agent", "start_s": 36.24, "end_s": 43.88, "text_en": "Yes, for Yavatmal, for one-two tons, what will be the transportation cost? Our warehouse is in Taloja. From Taloja to Yavatmal means a very high transportation cost. You will have to take a minimum of 10 tons.", "text_native": "हा यवतमाळला एक दोन ton चा transportation cost किती? आमचं जे warehouse आहे ते तळोजाला आहे. तळोजाला तळोजावरून यवतमाळ म्हटलं तर खूप मोठं transportation आलं. कमीत कमी 10 ton घ्यावा लागेल." }, { "ucid": "21112178835066021", "idx": 20, "speaker": "customer", "start_s": 44.5, "end_s": 48.28, "text_en": "No, now... I mean, I don't need that much. I do need it, but there are problems with storage and all.", "text_native": "नाही आता म्हणजे तेवढं लागत नाही. लागते मला पण ठेवायला वगैरे problem येतात." }, { "ucid": "21112178835066021", "idx": 21, "speaker": "agent", "start_s": 48.4, "end_s": 51.08, "text_en": "Is that so? Okay. It's fine. No problem. Okay, thank you.", "text_native": "असं आहे का? ठीक आहे. चालेल. हरकत नाही. Okay, thank you." }, { "ucid": "21112178835066021", "idx": 22, "speaker": "customer", "start_s": 51.84, "end_s": 52.28, "text_en": "Okay.", "text_native": "चालेल." } ], "steps": [ { "ucid": "21112178835066021", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Sir, greetings. Sudeep speaking from JSW, Jindal Steel. Your company was registered, sir, on our portal for Yavatmal.", "comment": "Agent provided a polite greeting and correctly referenced the customer's portal registration." }, { "ucid": "21112178835066021", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "partial", "earned": 0.5, "questions_hit": 2, "evidence": "am I speaking with Uma Shankar Kanuj from Vinay Enterprises? ... Where is this delivery? It's in Yavatmal, right?", "comment": "Verified name/company and procurement city, but did not ask about procurement involvement or best contact details." }, { "ucid": "21112178835066021", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "Only asked about the end application ('structure'); missed all questions on business scale, monthly tonnage, brands, and buying history." }, { "ucid": "21112178835066021", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call was terminated due to the MOQ issue before any platform benefits could be explained." }, { "ucid": "21112178835066021", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Do you have any requirement in steel now, sir? ... You need channels in normal E250 grade, correct? ... What is your quantity?", "comment": "Agent successfully identified a current requirement and captured the product, grade, and quantity." }, { "ucid": "21112178835066021", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call was terminated with 'Okay, thank you' after the MOQ issue, with no attempt to schedule a callback or explore future needs." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }