{
  "ucid": "21112178835062332",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 17:33:43",
  "end_time": "2026-09-02 17:35:06",
  "duration_sec": 83,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA239ff4e2c6a466bf213af3c5cf3e7502.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1185,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178835062332__DIA239ff4e2c6a466bf213af3c5cf3e7502.mp3",
  "audio_bytes": 176904,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 58.968,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[3s] AGENT: Hello   (हॅलो)\n[4s] CUSTOMER: Yes, hello.   (हांजी हॅलो)\n[5s] AGENT: Yes, Vijay ji, good evening. This is Kartik speaking from JSW One, sir.   (हांजी विजय जी गुड इवनिंग कार्तिक ये बात कर रहा था सर JSW One से)\n[8s] CUSTOMER: From where, sir?   (कहाँ से सर?)\n[9s] AGENT: JSW One, sir.   (JSW One सर)\n[10s] CUSTOMER: Oh JSW, yes Kartik ji, tell me.   (अच्छा JSW, हांजी कार्तिक जी बोलिए)\n[11s] AGENT: Yes. Sir, you had registered one L K Enterprises, so do you have a steel requirement in this?   (हांजी सर ये आपने L K Enterprises एक रजिस्टर किया था तो अपना इसमें steel का requirement रहता है?)\n[15s] CUSTOMER: Sir, I think I had spoken to one of your executives before this.   (सर आपकी शायद एक executive से बात हुई थी मेरी इससे पहले)\n[18s] AGENT: Yes.   (हांजी)\n[18s] CUSTOMER: So we had a good conversation with them, but they had said that we won't talk about placing orders etc. right now, because we are currently setting up. Once that setup is complete, then we will talk to them further about this.   (तो उनसे हमारी काफी अच्छी बात-वात हो गयी थी पर लेकिन उन्होंने कहा था की अभी order place वगेरा की बात नहीं करेंगे क्योंकि अभी हम setup कर रहे हैं वो setup पूरा हो जाएगा फिर हम उनसे बात करेंगे इस बारे में आगे)\n[26s] AGENT: Okay okay okay. So it's going to take time, two-three months?   (Okay okay okay तो अभी इसमें टाइम लगने वाला है दो-तीन महीने?)\n[29s] CUSTOMER: Yes, it will take one to two quarters.   (हां एक से दो quarter लगेगा)\n[31s] AGENT: I see. Could it go until next year as well?   (अच्छा next year तक भी जा सकता है?)\n[33s] CUSTOMER: No no, not that far, but yes, it will be done around December.   (नहीं नहीं इतना दूर भी नहीं लेकिन हां December के करीब तक हो जाएगा)\n[36s] AGENT: Okay, okay. Alright sir, if you have to share anything through the application, I will add the remaining comments in this.   (ठीक है ठीक है चलो सर कुछ application के थ्रू शेयर करना मैं इसमें बाकी comment डाल देता हूँ)\n[40s] CUSTOMER: Okay sir, okay.   (ठीक है सर okay)\n[42s] AGENT: Okay sir.   (Okay सर)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 18,
  "connected": 1,
  "audio_notes": "clear: The audio quality is good and the conversation is easy to follow.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "18 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer gives a future timeline like 'December', your primary goal becomes securing a specific callback date to re-engage them then.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer from L K Enterprises stated they had spoken to an executive before and are currently setting up their business. They anticipate a requirement around December but are not ready to place orders now. The agent acknowledged the situation and clarified the timeline but did not schedule a specific follow-up, ending the call by noting he would add comments.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, Vijay ji, good evening. This is Kartik speaking from JSW One, sir.\", \"comment\": \"The agent provided a polite and standard opening, correctly identifying the company registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only verified the company name before the customer explained their situation, not hitting the threshold of 2 questions for a partial pass.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer stated they are not yet operational, so the agent did not proceed with any discovery questions.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not get an opportunity to explain the platform's benefits as the customer had no immediate requirement.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"it will be done around December.\", \"comment\": \"Although the agent identified no current need and a future timeline ('December'), they failed to schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will add the remaining comments in this.\", \"comment\": \"The call ended without a quote, a scheduled walkthrough, or a specific callback date being confirmed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer gives a future timeline like 'December', your primary goal becomes securing a specific callback date to re-engage them then.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer from L K Enterprises stated they had spoken to an executive before and are currently setting up their business. They anticipate a requirement around December but are not ready to place orders now. The agent acknowledged the situation and clarified the timeline but did not schedule a specific follow-up, ending the call by noting he would add comments.\"}",
  "error": null,
  "latency_ms": 43675,
  "input_tokens": 3236,
  "output_tokens": 727,
  "created_at": "2026-09-25 11:46:13",
  "sentiment": "neutral",
  "sentiment_score": -0.0,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 2,
  "lex_hits": 9,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.486,
  "agent_talk_sec": 17.4,
  "customer_talk_sec": 18.4,
  "dead_air_sec": 47.2,
  "longest_monologue_sec": 4.2,
  "agent_wpm": 279.3,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 9,
  "discovery_qs": 3,
  "words_agent": 81,
  "words_customer": 92,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178835062332",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.3,
      "end_s": 1.8,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178835062332",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.8,
      "end_s": 3.2,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178835062332",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.7,
      "end_s": 4.4,
      "text_en": "Yes, hello.",
      "text_native": "हांजी हॅलो"
    },
    {
      "ucid": "21112178835062332",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.7,
      "end_s": 8.0,
      "text_en": "Yes, Vijay ji, good evening. This is Kartik speaking from JSW One, sir.",
      "text_native": "हांजी विजय जी गुड इवनिंग कार्तिक ये बात कर रहा था सर JSW One से"
    },
    {
      "ucid": "21112178835062332",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.0,
      "end_s": 8.7,
      "text_en": "From where, sir?",
      "text_native": "कहाँ से सर?"
    },
    {
      "ucid": "21112178835062332",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.9,
      "end_s": 9.8,
      "text_en": "JSW One, sir.",
      "text_native": "JSW One सर"
    },
    {
      "ucid": "21112178835062332",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 11.3,
      "text_en": "Oh JSW, yes Kartik ji, tell me.",
      "text_native": "अच्छा JSW, हांजी कार्तिक जी बोलिए"
    },
    {
      "ucid": "21112178835062332",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.3,
      "end_s": 14.8,
      "text_en": "Yes. Sir, you had registered one L K Enterprises, so do you have a steel requirement in this?",
      "text_native": "हांजी सर ये आपने L K Enterprises एक रजिस्टर किया था तो अपना इसमें steel का requirement रहता है?"
    },
    {
      "ucid": "21112178835062332",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.1,
      "end_s": 17.4,
      "text_en": "Sir, I think I had spoken to one of your executives before this.",
      "text_native": "सर आपकी शायद एक executive से बात हुई थी मेरी इससे पहले"
    },
    {
      "ucid": "21112178835062332",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.8,
      "end_s": 18.1,
      "text_en": "Yes.",
      "text_native": "हांजी"
    },
    {
      "ucid": "21112178835062332",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.4,
      "end_s": 26.0,
      "text_en": "So we had a good conversation with them, but they had said that we won't talk about placing orders etc. right now, because we are currently setting up. Once that setup is complete, then we will talk to them further about this.",
      "text_native": "तो उनसे हमारी काफी अच्छी बात-वात हो गयी थी पर लेकिन उन्होंने कहा था की अभी order place वगेरा की बात नहीं करेंगे क्योंकि अभी हम setup कर रहे हैं वो setup पूरा हो जाएगा फिर हम उनसे बात करेंगे इस बारे में आगे"
    },
    {
      "ucid": "21112178835062332",
      "idx": 11,
      "speaker": "agent",
      "start_s": 26.3,
      "end_s": 28.8,
      "text_en": "Okay okay okay. So it's going to take time, two-three months?",
      "text_native": "Okay okay okay तो अभी इसमें टाइम लगने वाला है दो-तीन महीने?"
    },
    {
      "ucid": "21112178835062332",
      "idx": 12,
      "speaker": "customer",
      "start_s": 29.1,
      "end_s": 30.8,
      "text_en": "Yes, it will take one to two quarters.",
      "text_native": "हां एक से दो quarter लगेगा"
    },
    {
      "ucid": "21112178835062332",
      "idx": 13,
      "speaker": "agent",
      "start_s": 31.2,
      "end_s": 32.9,
      "text_en": "I see. Could it go until next year as well?",
      "text_native": "अच्छा next year तक भी जा सकता है?"
    },
    {
      "ucid": "21112178835062332",
      "idx": 14,
      "speaker": "customer",
      "start_s": 33.2,
      "end_s": 35.8,
      "text_en": "No no, not that far, but yes, it will be done around December.",
      "text_native": "नहीं नहीं इतना दूर भी नहीं लेकिन हां December के करीब तक हो जाएगा"
    },
    {
      "ucid": "21112178835062332",
      "idx": 15,
      "speaker": "agent",
      "start_s": 36.1,
      "end_s": 40.3,
      "text_en": "Okay, okay. Alright sir, if you have to share anything through the application, I will add the remaining comments in this.",
      "text_native": "ठीक है ठीक है चलो सर कुछ application के थ्रू शेयर करना मैं इसमें बाकी comment डाल देता हूँ"
    },
    {
      "ucid": "21112178835062332",
      "idx": 16,
      "speaker": "customer",
      "start_s": 40.3,
      "end_s": 41.3,
      "text_en": "Okay sir, okay.",
      "text_native": "ठीक है सर okay"
    },
    {
      "ucid": "21112178835062332",
      "idx": 17,
      "speaker": "agent",
      "start_s": 41.7,
      "end_s": 42.3,
      "text_en": "Okay sir.",
      "text_native": "Okay सर"
    }
  ],
  "steps": [
    {
      "ucid": "21112178835062332",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes, Vijay ji, good evening. This is Kartik speaking from JSW One, sir.",
      "comment": "The agent provided a polite and standard opening, correctly identifying the company registration."
    },
    {
      "ucid": "21112178835062332",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "The agent only verified the company name before the customer explained their situation, not hitting the threshold of 2 questions for a partial pass."
    },
    {
      "ucid": "21112178835062332",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer stated they are not yet operational, so the agent did not proceed with any discovery questions."
    },
    {
      "ucid": "21112178835062332",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not get an opportunity to explain the platform's benefits as the customer had no immediate requirement."
    },
    {
      "ucid": "21112178835062332",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "it will be done around December.",
      "comment": "Although the agent identified no current need and a future timeline ('December'), they failed to schedule a specific callback date."
    },
    {
      "ucid": "21112178835062332",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will add the remaining comments in this.",
      "comment": "The call ended without a quote, a scheduled walkthrough, or a specific callback date being confirmed."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}