{
  "ucid": "21112178835054592",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 17:32:25",
  "end_time": "2026-09-02 17:33:15",
  "duration_sec": 50,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc3d2c5f42357ba7ef05c417049badcc7.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1187,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178835054592__DIAc3d2c5f42357ba7ef05c417049badcc7.mp3",
  "audio_bytes": 90072,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 30.024,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: [inaudible]\n[3s] AGENT: One minute.   (एक मिनट)\n[4s] CUSTOMER: Hello?\n[4s] AGENT: Hello.\n[5s] CUSTOMER: Speak?   (बोलो?)\n[6s] AGENT: Uh sir, good evening. This is Karthik calling from JSW One.   (अह सर, good evening. कार्तिक बात कर रहा था JSW One से।)\n[9s] CUSTOMER: From where, sir?   (कहाँ से सर?)\n[10s] AGENT: Sir, JSW One.   (सर JSW One.)\n[11s] CUSTOMER: Jindal JSW One?\n[12s] CUSTOMER: Uh sir, can I call you back in half an hour? I am driving right now.\n[14s] AGENT: Oh, okay, sure, sure.\n[16s] CUSTOMER: I'll I'll call you after 6:30.\n[18s] AGENT: Yeah, just connect with me as per your convenience.\n[20s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "clear: There is some muffled speech at the very beginning of the recording which is inaudible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (7% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer offers a callback time like 'after 6:30', take control and schedule a specific time yourself, such as 'Great, I'll call you back at 6:45 PM then', instead of leaving it open.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself from JSW One. The customer immediately stated they were driving and asked to be called back, suggesting they would call back after 6:30. The agent agreed and ended the call without scheduling a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, good evening. This is Karthik calling from JSW One.\", \"comment\": \"The agent provided a polite and standard opening.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before the agent could ask any profile verification questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"evidence\": \"\", \"comment\": \"The agent did not get an opportunity to explain the platform's value.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"evidence\": \"\", \"comment\": \"The agent did not ask about a current requirement as the customer cut the call short.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"evidence\": \"Yeah, just connect with me as per your convenience.\", \"comment\": \"The agent did not schedule a specific callback time, instead leaving the onus on the customer to call back.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer offers a callback time like 'after 6:30', take control and schedule a specific time yourself, such as 'Great, I'll call you back at 6:45 PM then', instead of leaving it open.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself from JSW One. The customer immediately stated they were driving and asked to be called back, suggesting they would call back after 6:30. The agent agreed and ended the call without scheduling a firm next step.\"}",
  "error": null,
  "latency_ms": 21168,
  "input_tokens": 2864,
  "output_tokens": 659,
  "created_at": "2026-09-25 11:45:59",
  "sentiment": "positive",
  "sentiment_score": 0.2,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.452,
  "agent_talk_sec": 7.6,
  "customer_talk_sec": 9.2,
  "dead_air_sec": 33.2,
  "longest_monologue_sec": 2.7,
  "agent_wpm": 236.8,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 8,
  "discovery_qs": 0,
  "words_agent": 30,
  "words_customer": 33,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178835054592",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 2.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178835054592",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.64,
      "end_s": 3.34,
      "text_en": "One minute.",
      "text_native": "एक मिनट"
    },
    {
      "ucid": "21112178835054592",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.5,
      "end_s": 4.0,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178835054592",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.5,
      "end_s": 5.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178835054592",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.2,
      "end_s": 5.6,
      "text_en": "Speak?",
      "text_native": "बोलो?"
    },
    {
      "ucid": "21112178835054592",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 8.5,
      "text_en": "Uh sir, good evening. This is Karthik calling from JSW One.",
      "text_native": "अह सर, good evening. कार्तिक बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178835054592",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 9.6,
      "text_en": "From where, sir?",
      "text_native": "कहाँ से सर?"
    },
    {
      "ucid": "21112178835054592",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.8,
      "end_s": 10.5,
      "text_en": "Sir, JSW One.",
      "text_native": "सर JSW One."
    },
    {
      "ucid": "21112178835054592",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.8,
      "end_s": 11.5,
      "text_en": "Jindal JSW One?",
      "text_native": "Jindal JSW One?"
    },
    {
      "ucid": "21112178835054592",
      "idx": 9,
      "speaker": "customer",
      "start_s": 11.8,
      "end_s": 14.5,
      "text_en": "Uh sir, can I call you back in half an hour? I am driving right now.",
      "text_native": "Uh sir, can I call you back in half an hour? I am driving right now."
    },
    {
      "ucid": "21112178835054592",
      "idx": 10,
      "speaker": "agent",
      "start_s": 14.5,
      "end_s": 15.5,
      "text_en": "Oh, okay, sure, sure.",
      "text_native": "Oh, okay, sure, sure."
    },
    {
      "ucid": "21112178835054592",
      "idx": 11,
      "speaker": "customer",
      "start_s": 16.0,
      "end_s": 17.5,
      "text_en": "I'll I'll call you after 6:30.",
      "text_native": "I'll I'll call you after 6:30."
    },
    {
      "ucid": "21112178835054592",
      "idx": 12,
      "speaker": "agent",
      "start_s": 17.8,
      "end_s": 19.8,
      "text_en": "Yeah, just connect with me as per your convenience.",
      "text_native": "Yeah, just connect with me as per your convenience."
    },
    {
      "ucid": "21112178835054592",
      "idx": 13,
      "speaker": "customer",
      "start_s": 20.0,
      "end_s": 20.3,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178835054592",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Uh sir, good evening. This is Karthik calling from JSW One.",
      "comment": "The agent provided a polite and standard opening."
    },
    {
      "ucid": "21112178835054592",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before the agent could ask any profile verification questions."
    },
    {
      "ucid": "21112178835054592",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178835054592",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not get an opportunity to explain the platform's value."
    },
    {
      "ucid": "21112178835054592",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask about a current requirement as the customer cut the call short."
    },
    {
      "ucid": "21112178835054592",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yeah, just connect with me as per your convenience.",
      "comment": "The agent did not schedule a specific callback time, instead leaving the onus on the customer to call back."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}