{
  "ucid": "21112178835035331",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 17:29:13",
  "end_time": "2026-09-02 17:30:23",
  "duration_sec": 70,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Onboarded",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA301403aacff42a71c730dccbeab19fb3.mp3",
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  "audio_path": "/data/audio/21112178835035331__DIA301403aacff42a71c730dccbeab19fb3.mp3",
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  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 57.528,
  "source_file": "Sep1-10>40s.xlsx",
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  "english_text": "[1s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Hello.\n[3s] CUSTOMER: Yes.\n[3s] AGENT: Uh sir, good evening. Karthikeya this side from JSW One.\n[7s] CUSTOMER: Yes.\n[8s] AGENT: Uh sir, you registered this 81 Swasti Ventures on our platform. So, do you procure steel as in raw material in your company?\n[14s] CUSTOMER: No, we don't procure directly. It is through our civil contractor.\n[19s] AGENT: Okay, through your civil contractor. It's like TMT is that what you purchase, no?\n[22s] CUSTOMER: Yeah, yeah, TMT we purchase it through our civil contractor, but we finalize the rate and tell them to purchase from this vendor.\n[28s] AGENT: Okay, okay. You finalize...\n[29s] CUSTOMER: This month requirement will come now. Okay? So I'll put you put it across to you. That requirement I'll share it across to you. Okay?\n[31s] AGENT: Okay.\n[32s] CUSTOMER: Yeah.\n[32s] AGENT: Okay, okay.\n[32s] AGENT: Just share your requirement and we'll give you a competition.\n[35s] CUSTOMER: Yeah, sure. Thanks. Thanks, thanks.\n[36s] AGENT: Okay, thanks.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 18,
  "connected": 1,
  "audio_notes": "clear: There is some minor crosstalk and rapid back-and-forth, but the conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "18 turns, clean transcript (0% inaudible)",
  "band_language": "English",
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  "status": "ok",
  "model": "gemini-2.5-pro",
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  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer gives you a buying signal, take control by asking discovery questions and setting a firm next step, instead of passively waiting for them to contact you.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
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  "geo_flag": 0,
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  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
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  "supply_flag": "none",
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  "customer_req_date": null,
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  "call_summary": "The agent contacted a new registrant who works with a civil contractor but finalizes the rates for TMT steel. The customer was interested and proactively stated they would share their upcoming monthly requirement. The agent agreed to wait for the customer to send the details, without performing discovery or setting a specific follow-up.",
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  "created_at": "2026-09-25 11:46:18",
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      "text_en": "Hello.",
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      "text_en": "Uh sir, good evening. Karthikeya this side from JSW One.",
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      "text_en": "Uh sir, you registered this 81 Swasti Ventures on our platform. So, do you procure steel as in raw material in your company?",
      "text_native": "Uh sir, you registered this 81 Swasti Ventures on our platform. So, do you procure steel as in raw material in your company?"
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      "text_en": "No, we don't procure directly. It is through our civil contractor.",
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      "text_en": "Okay, through your civil contractor. It's like TMT is that what you purchase, no?",
      "text_native": "Okay, through your civil contractor. It's like TMT is that what you purchase, no?"
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      "text_en": "Yeah, yeah, TMT we purchase it through our civil contractor, but we finalize the rate and tell them to purchase from this vendor.",
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      "text_en": "This month requirement will come now. Okay? So I'll put you put it across to you. That requirement I'll share it across to you. Okay?",
      "text_native": "This month requirement will come now. Okay? So I'll put you put it across to you. That requirement I'll share it across to you. Okay?"
    },
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      "text_en": "Just share your requirement and we'll give you a competition.",
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      "text_en": "Yeah, sure. Thanks. Thanks, thanks.",
      "text_native": "Yeah, sure. Thanks. Thanks, thanks."
    },
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      "text_en": "Okay, thanks.",
      "text_native": "Okay, thanks."
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      "evidence": "Uh sir, you registered this 81 Swasti Ventures on our platform. So, do you procure steel as in raw material in your company?",
      "comment": "Agent confirmed company name and procurement involvement, but missed procurement city and contact details."
    },
    {
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      "comment": "Agent did not ask any discovery questions about business type, volume, brands, or payment terms."
    },
    {
      "ucid": "21112178835035331",
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      "comment": "Agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability."
    },
    {
      "ucid": "21112178835035331",
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      "evidence": "This month requirement will come now. Okay? So I'll put you put it across to you.",
      "comment": "Customer volunteered a future requirement, but the agent failed to schedule a specific callback date to follow up."
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    {
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      "evidence": "Okay, thanks.",
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    "NR6 Closure - one of three outcomes"
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}