{ "ucid": "21112178835018892", "call_date": "2026-09-02", "start_time": "2026-09-02 17:26:28", "end_time": "2026-09-02 17:27:49", "duration_sec": 81, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "No_requirement", "agent": "Kartikey Chauhan", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc85250de30d05a17a737a1548588dc6e.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1190, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178835018892__DIAc85250de30d05a17a737a1548588dc6e.mp3", "audio_bytes": 183384, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 61.128, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Hello.\n[3s] AGENT: Hello, uh sir, can you hear me?\n[4s] CUSTOMER: Yeah, I can hear you. Tell me.\n[5s] AGENT: Yeah, good evening. Karthika this side from JSW One.\n[8s] CUSTOMER: Okay Karthika, tell me.\n[10s] AGENT: Uh yes sir, you've registered this Deloitte Touche Tohmatsu India LLP on our platform. So, do you purchase steel as in raw material in your company?\n[17s] CUSTOMER: Yeah, for my client I do.\n[18s] AGENT: Okay, for your clients. So what's your as in business model? What do you manufacture?\n[23s] CUSTOMER: So mainly we take the HR from the different vendors and then we are trying to manufacture the coated products.\n[28s] AGENT: Okay.\n[29s] AGENT: So currently sir any requirement you have at the end for which you might be needing quotes?\n[32s] CUSTOMER: Yes, yes, yes. If there is any requirement that comes up, we'll just get connected.\n[35s] AGENT: Okay sir. You can just check over our app, okay?\n[37s] CUSTOMER: Yes, definitely. Right.\n[38s] AGENT: Okay, thank you.\n[40s] CUSTOMER: Bye.", "language": "English", "languages": "[\"English\"]", "turn_count": 18, "connected": 1, "audio_notes": "clear: The customer's audio is slightly lower in volume compared to the agent's.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "18 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.5, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer has no immediate requirement, you must still complete discovery and secure a specific date for a follow-up call instead of ending the conversation.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a user registered under 'Deloitte Touche Tohmatsu India LLP'. The user stated they procure HR coil for a client to manufacture coated products. After one discovery question, the agent asked for an immediate requirement, which the customer deferred. The call ended without further discovery or a scheduled follow-up.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yeah, good evening. Karthika this side from JSW One.\", \"comment\": \"Agent provided a warm, non-pushy opening and referenced the customer's registration.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"you've registered this Deloitte Touche Tohmatsu India LLP on our platform. So, do you purchase steel as in raw material in your company?\", \"comment\": \"Agent verified the company and procurement involvement, but missed procurement city and contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent only asked about the business model before prematurely asking for a requirement, missing all other discovery points.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent only told the customer to 'check over our app' without explaining any platform benefits or USPs.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"After the customer stated no current need, the agent failed to schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has no immediate requirement, you must still complete discovery and secure a specific date for a follow-up call instead of ending the conversation.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"mishandled\", \"evidence\": \"If there is any requirement that comes up, we'll just get connected.\", \"response\": \"Okay sir. You can just check over our app, okay?\"}], \"call_summary\": \"The agent contacted a user registered under 'Deloitte Touche Tohmatsu India LLP'. The user stated they procure HR coil for a client to manufacture coated products. After one discovery question, the agent asked for an immediate requirement, which the customer deferred. The call ended without further discovery or a scheduled follow-up.\"}", "error": null, "latency_ms": 33473, "input_tokens": 2958, "output_tokens": 800, "created_at": "2026-09-25 11:46:14", "sentiment": "positive", "sentiment_score": 0.386, "sentiment_confidence": "high", "pos": 8, "neg": 0, "lex_hits": 4, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.621, "agent_talk_sec": 22.1, "customer_talk_sec": 13.5, "dead_air_sec": 45.4, "longest_monologue_sec": 6.7, "agent_wpm": 241.6, "interruptions": 0, "agent_turns": 9, "customer_turns": 9, "discovery_qs": 6, "words_agent": 89, "words_customer": 58, "monologue_heavy": 0, "turns": [ { "ucid": "21112178835018892", "idx": 0, "speaker": "customer", "start_s": 0.57, "end_s": 1.03, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178835018892", "idx": 1, "speaker": "agent", "start_s": 1.2, "end_s": 1.65, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178835018892", "idx": 2, "speaker": "customer", "start_s": 1.88, "end_s": 2.28, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178835018892", "idx": 3, "speaker": "agent", "start_s": 2.6, "end_s": 3.86, "text_en": "Hello, uh sir, can you hear me?", "text_native": "Hello, uh sir, can you hear me?" }, { "ucid": "21112178835018892", "idx": 4, "speaker": "customer", "start_s": 3.96, "end_s": 4.89, "text_en": "Yeah, I can hear you. Tell me.", "text_native": "Yeah, I can hear you. Tell me." }, { "ucid": "21112178835018892", "idx": 5, "speaker": "agent", "start_s": 5.0, "end_s": 8.04, "text_en": "Yeah, good evening. Karthika this side from JSW One.", "text_native": "Yeah, good evening. Karthika this side from JSW One." }, { "ucid": "21112178835018892", "idx": 6, "speaker": "customer", "start_s": 8.5, "end_s": 9.58, "text_en": "Okay Karthika, tell me.", "text_native": "Okay Karthika, tell me." }, { "ucid": "21112178835018892", "idx": 7, "speaker": "agent", "start_s": 9.82, "end_s": 16.52, "text_en": "Uh yes sir, you've registered this Deloitte Touche Tohmatsu India LLP on our platform. So, do you purchase steel as in raw material in your company?", "text_native": "Uh yes sir, you've registered this Deloitte Touche Tohmatsu India LLP on our platform. So, do you purchase steel as in raw material in your company?" }, { "ucid": "21112178835018892", "idx": 8, "speaker": "customer", "start_s": 16.82, "end_s": 18.22, "text_en": "Yeah, for my client I do.", "text_native": "Yeah, for my client I do." }, { "ucid": "21112178835018892", "idx": 9, "speaker": "agent", "start_s": 18.5, "end_s": 22.56, "text_en": "Okay, for your clients. So what's your as in business model? What do you manufacture?", "text_native": "Okay, for your clients. So what's your as in business model? What do you manufacture?" }, { "ucid": "21112178835018892", "idx": 10, "speaker": "customer", "start_s": 22.86, "end_s": 27.86, "text_en": "So mainly we take the HR from the different vendors and then we are trying to manufacture the coated products.", "text_native": "So mainly we take the HR from the different vendors and then we are trying to manufacture the coated products." }, { "ucid": "21112178835018892", "idx": 11, "speaker": "agent", "start_s": 28.2, "end_s": 28.58, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178835018892", "idx": 12, "speaker": "agent", "start_s": 28.8, "end_s": 32.0, "text_en": "So currently sir any requirement you have at the end for which you might be needing quotes?", "text_native": "So currently sir any requirement you have at the end for which you might be needing quotes?" }, { "ucid": "21112178835018892", "idx": 13, "speaker": "customer", "start_s": 32.0, "end_s": 34.88, "text_en": "Yes, yes, yes. If there is any requirement that comes up, we'll just get connected.", "text_native": "Yes, yes, yes. If there is any requirement that comes up, we'll just get connected." }, { "ucid": "21112178835018892", "idx": 14, "speaker": "agent", "start_s": 35.0, "end_s": 37.0, "text_en": "Okay sir. You can just check over our app, okay?", "text_native": "Okay sir. You can just check over our app, okay?" }, { "ucid": "21112178835018892", "idx": 15, "speaker": "customer", "start_s": 37.2, "end_s": 38.2, "text_en": "Yes, definitely. Right.", "text_native": "Yes, definitely. Right." }, { "ucid": "21112178835018892", "idx": 16, "speaker": "agent", "start_s": 38.5, "end_s": 39.5, "text_en": "Okay, thank you.", "text_native": "Okay, thank you." }, { "ucid": "21112178835018892", "idx": 17, "speaker": "customer", "start_s": 39.5, "end_s": 39.9, "text_en": "Bye.", "text_native": "Bye." } ], "steps": [ { "ucid": "21112178835018892", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Yeah, good evening. Karthika this side from JSW One.", "comment": "Agent provided a warm, non-pushy opening and referenced the customer's registration." }, { "ucid": "21112178835018892", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "partial", "earned": 0.5, "questions_hit": 2, "evidence": "you've registered this Deloitte Touche Tohmatsu India LLP on our platform. So, do you purchase steel as in raw material in your company?", "comment": "Agent verified the company and procurement involvement, but missed procurement city and contact details." }, { "ucid": "21112178835018892", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "Agent only asked about the business model before prematurely asking for a requirement, missing all other discovery points." }, { "ucid": "21112178835018892", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent only told the customer to 'check over our app' without explaining any platform benefits or USPs." }, { "ucid": "21112178835018892", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "After the customer stated no current need, the agent failed to schedule a specific callback date." }, { "ucid": "21112178835018892", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon." } ], "objections": [ { "ucid": "21112178835018892", "obj_type": "just_registered_to_check", "state": "mishandled", "evidence": "If there is any requirement that comes up, we'll just get connected.", "response": "Okay sir. You can just check over our app, okay?" } ], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }