{
  "ucid": "21112178835010491",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 17:25:04",
  "end_time": "2026-09-02 17:26:03",
  "duration_sec": 59,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA54d8a05662abc6e980ce6159f7a3a50d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1193,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178835010491__DIA54d8a05662abc6e980ce6159f7a3a50d.mp3",
  "audio_bytes": 113616,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 37.872,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello?\n[3s] CUSTOMER: Yes.   (हां)\n[3s] AGENT: Uh sir, this is Karthik speaking from JSW One.   (अ सर, कार्तिक बात कर रहा था JSW One से।)\n[6s] CUSTOMER: JSW, yes, tell me.   (JSW, हां, बोलिए।)\n[7s] AGENT: Uh sir, in this Vinayaka Wire Products, do you have any steel requirement?   (अ सर, ये Vinayaka Wire Products में अपना steel का requirement रहता है कुछ?)\n[10s] CUSTOMER: Huh?   (हैं?)\n[11s] AGENT: Steel, steel, sir. As in HR, CR, GP, wire rod.   (Steel, steel, सर। As in HR, CR, GP, wire rod.)\n[14s] CUSTOMER: HR, right now there is no requirement. When there is, I will call you, okay.   (HR अभी तो requirement नहीं है। जब रहेगा तब phone कर लूंगा, लो।)\n[18s] AGENT: Okay, okay. Alright, I'll WhatsApp you. You save my number. If anything comes up, let me know sir, okay?   (अच्छा अच्छा। चलो मैं आपको ना WhatsApp कर देता हूं। आप मेरा number save कर लेना। कुछ आए तो बताना सर, ठीक है?)\n[22s] CUSTOMER: Okay, okay, sir.   (ठीक, ठीक है, लो, सर।)\n[23s] AGENT: Okay, sir.\n[24s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "clear: No significant issues.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no requirement, don't end the call. Use it as a chance to educate them on the platform's benefits so they think of JSW One for their next purchase.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a representative from Vinayaka Wire Products. The agent immediately asked about a steel requirement, and the customer stated they had none at the moment but would call back when they did. The agent did not attempt any discovery or platform education, ending the call by offering to send a WhatsApp message.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh sir, this is Karthik speaking from JSW One. ... Uh sir, in this Vinayaka Wire Products, do you have any steel requirement?\", \"comment\": \"The agent did not provide a warm welcome or position himself as a helper; he went straight into a sales question.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Uh sir, in this Vinayaka Wire Products...\", \"comment\": \"The agent only confirmed the company name, failing to ask about procurement city, decision-making role, or contact details. This is below the threshold for a partial pass.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated they had no immediate requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the platform's benefits, such as transparent pricing or test certificates.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"HR अभी तो requirement नहीं है। जब रहेगा तब phone कर लूंगा, लो।\", \"comment\": \"The customer stated no current requirement, and the agent did not attempt to schedule a specific callback date for a future opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"चलो मैं आपको ना WhatsApp कर देता हूं। आप मेरा number save कर लेना।\", \"comment\": \"The call did not end with one of the three required outcomes (quote, specific callback, or walkthrough). A generic 'I'll WhatsApp you' is insufficient.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no requirement, don't end the call. Use it as a chance to educate them on the platform's benefits so they think of JSW One for their next purchase.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"mishandled\", \"evidence\": \"HR अभी तो requirement नहीं है। जब रहेगा तब phone कर लूंगा, लो।\", \"response\": \"अच्छा अच्छा। चलो मैं आपको ना WhatsApp कर देता हूं। आप मेरा number save कर लेना।\"}], \"call_summary\": \"The agent contacted a representative from Vinayaka Wire Products. The agent immediately asked about a steel requirement, and the customer stated they had none at the moment but would call back when they did. The agent did not attempt any discovery or platform education, ending the call by offering to send a WhatsApp message.\"}",
  "error": null,
  "latency_ms": 28471,
  "input_tokens": 2977,
  "output_tokens": 887,
  "created_at": "2026-09-25 11:46:27",
  "sentiment": "negative",
  "sentiment_score": -0.264,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 6,
  "lex_hits": 7,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.628,
  "agent_talk_sec": 12.5,
  "customer_talk_sec": 7.4,
  "dead_air_sec": 39.1,
  "longest_monologue_sec": 4.0,
  "agent_wpm": 259.2,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 7,
  "discovery_qs": 3,
  "words_agent": 54,
  "words_customer": 26,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178835010491",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.5,
      "end_s": 1.1,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178835010491",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.6,
      "end_s": 2.1,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178835010491",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.59,
      "end_s": 2.89,
      "text_en": "Yes.",
      "text_native": "हां"
    },
    {
      "ucid": "21112178835010491",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.19,
      "end_s": 5.19,
      "text_en": "Uh sir, this is Karthik speaking from JSW One.",
      "text_native": "अ सर, कार्तिक बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178835010491",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.6,
      "end_s": 6.8,
      "text_en": "JSW, yes, tell me.",
      "text_native": "JSW, हां, बोलिए।"
    },
    {
      "ucid": "21112178835010491",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 10.1,
      "text_en": "Uh sir, in this Vinayaka Wire Products, do you have any steel requirement?",
      "text_native": "अ सर, ये Vinayaka Wire Products में अपना steel का requirement रहता है कुछ?"
    },
    {
      "ucid": "21112178835010491",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.5,
      "end_s": 10.9,
      "text_en": "Huh?",
      "text_native": "हैं?"
    },
    {
      "ucid": "21112178835010491",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.2,
      "end_s": 13.5,
      "text_en": "Steel, steel, sir. As in HR, CR, GP, wire rod.",
      "text_native": "Steel, steel, सर। As in HR, CR, GP, wire rod."
    },
    {
      "ucid": "21112178835010491",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.6,
      "end_s": 17.0,
      "text_en": "HR, right now there is no requirement. When there is, I will call you, okay.",
      "text_native": "HR अभी तो requirement नहीं है। जब रहेगा तब phone कर लूंगा, लो।"
    },
    {
      "ucid": "21112178835010491",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.5,
      "end_s": 21.5,
      "text_en": "Okay, okay. Alright, I'll WhatsApp you. You save my number. If anything comes up, let me know sir, okay?",
      "text_native": "अच्छा अच्छा। चलो मैं आपको ना WhatsApp कर देता हूं। आप मेरा number save कर लेना। कुछ आए तो बताना सर, ठीक है?"
    },
    {
      "ucid": "21112178835010491",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.8,
      "end_s": 22.8,
      "text_en": "Okay, okay, sir.",
      "text_native": "ठीक, ठीक है, लो, सर।"
    },
    {
      "ucid": "21112178835010491",
      "idx": 11,
      "speaker": "agent",
      "start_s": 23.2,
      "end_s": 23.8,
      "text_en": "Okay, sir.",
      "text_native": "Okay, sir."
    },
    {
      "ucid": "21112178835010491",
      "idx": 12,
      "speaker": "customer",
      "start_s": 24.0,
      "end_s": 24.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178835010491",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Uh sir, this is Karthik speaking from JSW One. ... Uh sir, in this Vinayaka Wire Products, do you have any steel requirement?",
      "comment": "The agent did not provide a warm welcome or position himself as a helper; he went straight into a sales question."
    },
    {
      "ucid": "21112178835010491",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Uh sir, in this Vinayaka Wire Products...",
      "comment": "The agent only confirmed the company name, failing to ask about procurement city, decision-making role, or contact details. This is below the threshold for a partial pass."
    },
    {
      "ucid": "21112178835010491",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer stated they had no immediate requirement."
    },
    {
      "ucid": "21112178835010491",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain the platform's benefits, such as transparent pricing or test certificates."
    },
    {
      "ucid": "21112178835010491",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "HR अभी तो requirement नहीं है। जब रहेगा तब phone कर लूंगा, लो।",
      "comment": "The customer stated no current requirement, and the agent did not attempt to schedule a specific callback date for a future opportunity."
    },
    {
      "ucid": "21112178835010491",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "चलो मैं आपको ना WhatsApp कर देता हूं। आप मेरा number save कर लेना।",
      "comment": "The call did not end with one of the three required outcomes (quote, specific callback, or walkthrough). A generic 'I'll WhatsApp you' is insufficient."
    }
  ],
  "objections": [
    {
      "ucid": "21112178835010491",
      "obj_type": "just_registered_to_check",
      "state": "mishandled",
      "evidence": "HR अभी तो requirement नहीं है। जब रहेगा तब phone कर लूंगा, लो।",
      "response": "अच्छा अच्छा। चलो मैं आपको ना WhatsApp कर देता हूं। आप मेरा number save कर लेना।"
    }
  ],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}