Call 21112178835002971 2026-09-02 · sudeeps · 2:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 34 turns, clean transcript (0% inaudible) | Marathi | 34 | new_registration (campaign_name:medium) |
Audio: clear: The customer's voice is slightly softer than the agent's, but both are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: construction
material: poles, flats, channel, angle, steel bars
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +1/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about business type and application. Key discovery questions about volume, brands, and current buying habits were missed.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−1.0 pts
Platform education
The agent did not explain any features or benefits of the JSW One platform.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
−0.5 pts
Verify basic profile (4 Qs)
The agent verified the customer's name and procurement city, but did not ask about their role in procurement or the best contact details.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
Warm welcome opener
Sir, greetings. This is Sudip speaking from JSW One MSME. Your company was registered on our portal, sir.
First opportunity identified
So it will take you approximately fifteen to twenty days?
Summary
The agent spoke with Prakash Jadhav of Akash Industries, who registered for the Nagar, Maharashtra location. The customer does substation line work for MSEB and requires long products (poles, channels, angles). He has no immediate need but anticipates a new project starting in 15-20 days. The agent agreed to follow up at that time.
Coaching
You did well to secure a timeline for a future requirement, but you missed almost all discovery questions. Next time, ask about their monthly tonnage and current suppliers to understand the opportunity size and how we can compete.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, greetings. This is Sudip speaking from JSW One MSME. Your company was registered on our portal, sir. The agent provided a standard, non-aggressive opening stating the reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | What did you say your name was, sir? The agent verified the customer's name and procurement city, but did not ask about their role in procurement or the best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 |
The agent only asked about business type and application. Key discovery questions about volume, brands, and current buying habits were missed. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any features or benefits of the JSW One platform. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | So it will take you approximately fifteen to twenty days? The customer had no immediate need, and the agent successfully identified a specific future timeframe for a requirement. |
| NR6 Closure - one of three outcomes | 2 | pass | – | 2.0 | So it will take you approximately fifteen to twenty days? The call ended with a specific callback window (15-20 days) being agreed upon, fulfilling outcome (2). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.617 | 37.1s | 23.0s | 68.9s | 9.9s | 308.9 | 1 | 16 | 18 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.4s
Hello?
हॅलो?
agent
6.2s
Hello, Akash Industries?
हॅलो, आकाश इंडस्ट्रीज?
customer
7.7s
Yes, speak.
हा बोला ना.
agent
8.6s
Sir, greetings. This is Sudip speaking from JSW One MSME.
सर नमस्कार, सुदीप बोलतोय JSW One MSME मधनं.
customer
11.6s
Speak, sir.
बोला ना सर.
agent
12.5s
Your company was registered on our portal, sir.
तुमची कंपनी रजिस्टर्ड झाली होती सर पोर्टलवर आपल्या.
customer
14.5s
Yes, yes.
हा हा.
agent
15.0s
For our Nagar location, Maharashtra.
आपला नगर लोकेशनसाठी, महाराष्ट्र.
customer
17.0s
Yes, correct.
हो बरोबर.
agent
17.6s
I had called regarding your steel purchase. What did you say your name was, sir?
तुमच्या स्टील पर्चेस संदर्भात फोन केला होता. आपलं नाव काय म्हटलं सर?
customer
20.1s
Prakash Jadhav.
प्रकाश जाधव.
agent
21.5s
Oh, your name is also Prakash. Okay. Yes, yes. Okay. In steel, do you have any immediate requirement now, sir?
अच्छा तुमचं नाव पण प्रकाशच आहे. ओके. हो हो. ओके. स्टीलमध्ये काय आता इमिजेट रिक्वायरमेंट होती का सर आपल्याला?
customer
26.3s
We have them, sir, we have continuous requirements.
आमचे आहेत सर आम्ही रिक्वायरमेंट असतात कंटीन्यूअस.
agent
28.5s
Okay.
ओके.
customer
29.3s
Yes, so...
हो, तर...
agent
29.8s
And in which grade do you work? Which grade of steel is required? HR, CR, coated?
आणि कोणत्या ग्रेडमध्ये काम करता तुम्ही? स्टीलमध्ये कोणता ग्रेड लागतो? HR, CR, कोटेड?
customer
32.9s
We need those, for the work we have, of MSEB. For that, those poles, flats, channels, angles,
आम्हाला ते हे लागतात, जे काम असतं आमचं, एम एस इ बी चं. त्याला ते पोल, फ्लॅट, चॅनल, अँगल,
agent
37.5s
I see.
अच्छा.
customer
38.0s
this type of steel bars are needed.
या प्रकार हा स्टील बार्स लागतात.
agent
39.8s
Okay. Do you make panels?
ओके. पॅनल बनवता का आपण?
customer
41.8s
Not panels, sir. We do substations directly, our work is for the entire line.
पॅनल नाही सर. सबस्टेशन करतो आपण डायरेक्ट, पूर्ण लाईनचं काम असतं आमचं.
agent
45.3s
Is there anything immediate in the planning now?
आता इमिजेट काय आहे का प्लॅनिंगमध्ये?
customer
47.3s
Now, sir, our new project is about to start. So we will need it then.
आता सर नवीन चालू होणार आहे आमचा प्रोजेक्ट. तर तेव्हा लागेल आम्हाला.
agent
50.1s
Okay, what I'll do, Prakash sir, is I'll send you my details on WhatsApp on this number. Right now, I have called you from a system number, okay? When your requirement goes live, meaning, suppose you need material tomorrow or the day after, then you tell me one day before that you need such and such material. I will then send you the quotation, sir.
बरं, मी काय करतो प्रकाश सर, तुम्हाला माझ्या डिटेल्स WhatsApp वरून ठेवतो या नंबरवर. आता सध्या तुम्हाला सिस्टमच्या नंबरने फोन केलाय, ओके? जेव्हा तुमची रिक्वायरमेंट लाईव्ह होईल, म्हणजे आता समजा उद्या-परवा तुम्हाला मटेरियल लागतंय, तर एक दिवसा पहिले मला तुम्ही सांगा की असं असं मटेरियल लागतंय म्हणून. मी तुम्हाला मग कोटेशन पाठवून देईन सर.
customer
54.9s
Yes, yes, yes.
हो हो हो.
customer
60.0s
Okay.
ठीक आहे.
customer
60.8s
Will do.
चालेल.
agent
61.2s
So, approximately how much time will it take for us to get an inquiry?
तरी एक साधारणतः किती टाइम लागेल आपल्याला इन्क्वायरी येण्यासाठी?
customer
63.2s
Inquiry means, sir, now our survey is going on here. Once the survey is done, we will immediately need the material.
इन्क्वायरी म्हणजे सर आता आमचं आहे ना, सर्वे चालू आहे इथं. सर्वे झाला का लगेच हे म्हणजे लागणार आहे मटेरियल.
agent
66.5s
Hmm hmm. So it will take you approximately fifteen to twenty days?
हम्म हम्म. म्हणजे याला साधारणतः पंधरा ते वीस दिवस लागतील तुम्हाला?
customer
68.6s
Yes, yes, yes.
हो हो हो.
agent
69.5s
Okay.
ठीक आहे.
customer
69.8s
Correct.
बरोबर.
agent
70.6s
Will do. Okay, okay, okay. Alright.
चालेल. ओके, ओके, ओके. ठीक आहे.