{
  "ucid": "21112178835002971",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 17:23:49",
  "end_time": "2026-09-02 17:25:58",
  "duration_sec": 129,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA14c7e06daa0d2b441a94f35675a3d084.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1194,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178835002971__DIA14c7e06daa0d2b441a94f35675a3d084.mp3",
  "audio_bytes": 332640,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 110.88,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?   (हॅलो?)\n[6s] AGENT: Hello, Akash Industries?   (हॅलो, आकाश इंडस्ट्रीज?)\n[8s] CUSTOMER: Yes, speak.   (हा बोला ना.)\n[9s] AGENT: Sir, greetings. This is Sudip speaking from JSW One MSME.   (सर नमस्कार, सुदीप बोलतोय JSW One MSME मधनं.)\n[12s] CUSTOMER: Speak, sir.   (बोला ना सर.)\n[12s] AGENT: Your company was registered on our portal, sir.   (तुमची कंपनी रजिस्टर्ड झाली होती सर पोर्टलवर आपल्या.)\n[14s] CUSTOMER: Yes, yes.   (हा हा.)\n[15s] AGENT: For our Nagar location, Maharashtra.   (आपला नगर लोकेशनसाठी, महाराष्ट्र.)\n[17s] CUSTOMER: Yes, correct.   (हो बरोबर.)\n[18s] AGENT: I had called regarding your steel purchase. What did you say your name was, sir?   (तुमच्या स्टील पर्चेस संदर्भात फोन केला होता. आपलं नाव काय म्हटलं सर?)\n[20s] CUSTOMER: Prakash Jadhav.   (प्रकाश जाधव.)\n[22s] AGENT: Oh, your name is also Prakash. Okay. Yes, yes. Okay. In steel, do you have any immediate requirement now, sir?   (अच्छा तुमचं नाव पण प्रकाशच आहे. ओके. हो हो. ओके. स्टीलमध्ये काय आता इमिजेट रिक्वायरमेंट होती का सर आपल्याला?)\n[26s] CUSTOMER: We have them, sir, we have continuous requirements.   (आमचे आहेत सर आम्ही रिक्वायरमेंट असतात कंटीन्यूअस.)\n[28s] AGENT: Okay.   (ओके.)\n[29s] CUSTOMER: Yes, so...   (हो, तर...)\n[30s] AGENT: And in which grade do you work? Which grade of steel is required? HR, CR, coated?   (आणि कोणत्या ग्रेडमध्ये काम करता तुम्ही? स्टीलमध्ये कोणता ग्रेड लागतो? HR, CR, कोटेड?)\n[33s] CUSTOMER: We need those, for the work we have, of MSEB. For that, those poles, flats, channels, angles,   (आम्हाला ते हे लागतात, जे काम असतं आमचं, एम एस इ बी चं. त्याला ते पोल, फ्लॅट, चॅनल, अँगल,)\n[38s] AGENT: I see.   (अच्छा.)\n[38s] CUSTOMER: this type of steel bars are needed.   (या प्रकार हा स्टील बार्स लागतात.)\n[40s] AGENT: Okay. Do you make panels?   (ओके. पॅनल बनवता का आपण?)\n[42s] CUSTOMER: Not panels, sir. We do substations directly, our work is for the entire line.   (पॅनल नाही सर. सबस्टेशन करतो आपण डायरेक्ट, पूर्ण लाईनचं काम असतं आमचं.)\n[45s] AGENT: Is there anything immediate in the planning now?   (आता इमिजेट काय आहे का प्लॅनिंगमध्ये?)\n[47s] CUSTOMER: Now, sir, our new project is about to start. So we will need it then.   (आता सर नवीन चालू होणार आहे आमचा प्रोजेक्ट. तर तेव्हा लागेल आम्हाला.)\n[50s] AGENT: Okay, what I'll do, Prakash sir, is I'll send you my details on WhatsApp on this number. Right now, I have called you from a system number, okay? When your requirement goes live, meaning, suppose you need material tomorrow or the day after, then you tell me one day before that you need such and such material. I will then send you the quotation, sir.   (बरं, मी काय करतो प्रकाश सर, तुम्हाला माझ्या डिटेल्स WhatsApp वरून ठेवतो या नंबरवर. आता सध्या तुम्हाला सिस्टमच्या नंबरने फोन केलाय, ओके? जेव्हा तुमची रिक्वायरमेंट लाईव्ह होईल, म्हणजे आता समजा उद्या-परवा तुम्हाला मटेरियल लागतंय, तर एक दिवसा पहिले मला तुम्ही सांगा की असं असं मटेरियल लागतंय म्हणून. मी तुम्हाला मग कोटेशन पाठवून देईन सर.)\n[55s] CUSTOMER: Yes, yes, yes.   (हो हो हो.)\n[60s] CUSTOMER: Okay.   (ठीक आहे.)\n[61s] CUSTOMER: Will do.   (चालेल.)\n[61s] AGENT: So, approximately how much time will it take for us to get an inquiry?   (तरी एक साधारणतः किती टाइम लागेल आपल्याला इन्क्वायरी येण्यासाठी?)\n[63s] CUSTOMER: Inquiry means, sir, now our survey is going on here. Once the survey is done, we will immediately need the material.   (इन्क्वायरी म्हणजे सर आता आमचं आहे ना, सर्वे चालू आहे इथं. सर्वे झाला का लगेच हे म्हणजे लागणार आहे मटेरियल.)\n[66s] AGENT: Hmm hmm. So it will take you approximately fifteen to twenty days?   (हम्म हम्म. म्हणजे याला साधारणतः पंधरा ते वीस दिवस लागतील तुम्हाला?)\n[69s] CUSTOMER: Yes, yes, yes.   (हो हो हो.)\n[70s] AGENT: Okay.   (ठीक आहे.)\n[70s] CUSTOMER: Correct.   (बरोबर.)\n[71s] AGENT: Will do. Okay, okay, okay. Alright.   (चालेल. ओके, ओके, ओके. ठीक आहे.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 34,
  "connected": 1,
  "audio_notes": "clear: The customer's voice is slightly softer than the agent's, but both are clearly audible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "34 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\"]",
  "pitch_coaching_note": "You did well to secure a timeline for a future requirement, but you missed almost all discovery questions. Next time, ask about their monthly tonnage and current suppliers to understand the opportunity size and how we can compete.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "poles, flats, channel, angle, steel bars",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent spoke with Prakash Jadhav of Akash Industries, who registered for the Nagar, Maharashtra location. The customer does substation line work for MSEB and requires long products (poles, channels, angles). He has no immediate need but anticipates a new project starting in 15-20 days. The agent agreed to follow up at that time.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, greetings. This is Sudip speaking from JSW One MSME. Your company was registered on our portal, sir.\", \"comment\": \"The agent provided a standard, non-aggressive opening stating the reason for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"What did you say your name was, sir?\", \"comment\": \"The agent verified the customer's name and procurement city, but did not ask about their role in procurement or the best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"The agent only asked about business type and application. Key discovery questions about volume, brands, and current buying habits were missed.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any features or benefits of the JSW One platform.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So it will take you approximately fifteen to twenty days?\", \"comment\": \"The customer had no immediate need, and the agent successfully identified a specific future timeframe for a requirement.\"}, {\"step_id\": \"NR6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So it will take you approximately fifteen to twenty days?\", \"comment\": \"The call ended with a specific callback window (15-20 days) being agreed upon, fulfilling outcome (2).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You did well to secure a timeline for a future requirement, but you missed almost all discovery questions. Next time, ask about their monthly tonnage and current suppliers to understand the opportunity size and how we can compete.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"poles, flats, channel, angle, steel bars\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent spoke with Prakash Jadhav of Akash Industries, who registered for the Nagar, Maharashtra location. The customer does substation line work for MSEB and requires long products (poles, channels, angles). He has no immediate need but anticipates a new project starting in 15-20 days. The agent agreed to follow up at that time.\"}",
  "error": null,
  "latency_ms": 38801,
  "input_tokens": 3834,
  "output_tokens": 785,
  "created_at": "2026-09-25 11:46:39",
  "sentiment": "neutral",
  "sentiment_score": 0.071,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.617,
  "agent_talk_sec": 37.1,
  "customer_talk_sec": 23.0,
  "dead_air_sec": 68.9,
  "longest_monologue_sec": 9.9,
  "agent_wpm": 308.9,
  "interruptions": 1,
  "agent_turns": 16,
  "customer_turns": 18,
  "discovery_qs": 11,
  "words_agent": 191,
  "words_customer": 105,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178835002971",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.37,
      "end_s": 5.8,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178835002971",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.21,
      "end_s": 7.4,
      "text_en": "Hello, Akash Industries?",
      "text_native": "हॅलो, आकाश इंडस्ट्रीज?"
    },
    {
      "ucid": "21112178835002971",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.68,
      "end_s": 8.2,
      "text_en": "Yes, speak.",
      "text_native": "हा बोला ना."
    },
    {
      "ucid": "21112178835002971",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.56,
      "end_s": 11.28,
      "text_en": "Sir, greetings. This is Sudip speaking from JSW One MSME.",
      "text_native": "सर नमस्कार, सुदीप बोलतोय JSW One MSME मधनं."
    },
    {
      "ucid": "21112178835002971",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.6,
      "end_s": 12.19,
      "text_en": "Speak, sir.",
      "text_native": "बोला ना सर."
    },
    {
      "ucid": "21112178835002971",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.46,
      "end_s": 14.5,
      "text_en": "Your company was registered on our portal, sir.",
      "text_native": "तुमची कंपनी रजिस्टर्ड झाली होती सर पोर्टलवर आपल्या."
    },
    {
      "ucid": "21112178835002971",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.5,
      "end_s": 15.0,
      "text_en": "Yes, yes.",
      "text_native": "हा हा."
    },
    {
      "ucid": "21112178835002971",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.0,
      "end_s": 16.9,
      "text_en": "For our Nagar location, Maharashtra.",
      "text_native": "आपला नगर लोकेशनसाठी, महाराष्ट्र."
    },
    {
      "ucid": "21112178835002971",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.0,
      "end_s": 17.6,
      "text_en": "Yes, correct.",
      "text_native": "हो बरोबर."
    },
    {
      "ucid": "21112178835002971",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.6,
      "end_s": 20.1,
      "text_en": "I had called regarding your steel purchase. What did you say your name was, sir?",
      "text_native": "तुमच्या स्टील पर्चेस संदर्भात फोन केला होता. आपलं नाव काय म्हटलं सर?"
    },
    {
      "ucid": "21112178835002971",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.1,
      "end_s": 21.2,
      "text_en": "Prakash Jadhav.",
      "text_native": "प्रकाश जाधव."
    },
    {
      "ucid": "21112178835002971",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.5,
      "end_s": 25.8,
      "text_en": "Oh, your name is also Prakash. Okay. Yes, yes. Okay. In steel, do you have any immediate requirement now, sir?",
      "text_native": "अच्छा तुमचं नाव पण प्रकाशच आहे. ओके. हो हो. ओके. स्टीलमध्ये काय आता इमिजेट रिक्वायरमेंट होती का सर आपल्याला?"
    },
    {
      "ucid": "21112178835002971",
      "idx": 12,
      "speaker": "customer",
      "start_s": 26.3,
      "end_s": 28.3,
      "text_en": "We have them, sir, we have continuous requirements.",
      "text_native": "आमचे आहेत सर आम्ही रिक्वायरमेंट असतात कंटीन्यूअस."
    },
    {
      "ucid": "21112178835002971",
      "idx": 13,
      "speaker": "agent",
      "start_s": 28.5,
      "end_s": 28.9,
      "text_en": "Okay.",
      "text_native": "ओके."
    },
    {
      "ucid": "21112178835002971",
      "idx": 14,
      "speaker": "customer",
      "start_s": 29.3,
      "end_s": 29.8,
      "text_en": "Yes, so...",
      "text_native": "हो, तर..."
    },
    {
      "ucid": "21112178835002971",
      "idx": 15,
      "speaker": "agent",
      "start_s": 29.8,
      "end_s": 32.9,
      "text_en": "And in which grade do you work? Which grade of steel is required? HR, CR, coated?",
      "text_native": "आणि कोणत्या ग्रेडमध्ये काम करता तुम्ही? स्टीलमध्ये कोणता ग्रेड लागतो? HR, CR, कोटेड?"
    },
    {
      "ucid": "21112178835002971",
      "idx": 16,
      "speaker": "customer",
      "start_s": 32.9,
      "end_s": 37.5,
      "text_en": "We need those, for the work we have, of MSEB. For that, those poles, flats, channels, angles,",
      "text_native": "आम्हाला ते हे लागतात, जे काम असतं आमचं, एम एस इ बी चं. त्याला ते पोल, फ्लॅट, चॅनल, अँगल,"
    },
    {
      "ucid": "21112178835002971",
      "idx": 17,
      "speaker": "agent",
      "start_s": 37.5,
      "end_s": 37.9,
      "text_en": "I see.",
      "text_native": "अच्छा."
    },
    {
      "ucid": "21112178835002971",
      "idx": 18,
      "speaker": "customer",
      "start_s": 38.0,
      "end_s": 39.6,
      "text_en": "this type of steel bars are needed.",
      "text_native": "या प्रकार हा स्टील बार्स लागतात."
    },
    {
      "ucid": "21112178835002971",
      "idx": 19,
      "speaker": "agent",
      "start_s": 39.8,
      "end_s": 41.2,
      "text_en": "Okay. Do you make panels?",
      "text_native": "ओके. पॅनल बनवता का आपण?"
    },
    {
      "ucid": "21112178835002971",
      "idx": 20,
      "speaker": "customer",
      "start_s": 41.8,
      "end_s": 44.5,
      "text_en": "Not panels, sir. We do substations directly, our work is for the entire line.",
      "text_native": "पॅनल नाही सर. सबस्टेशन करतो आपण डायरेक्ट, पूर्ण लाईनचं काम असतं आमचं."
    },
    {
      "ucid": "21112178835002971",
      "idx": 21,
      "speaker": "agent",
      "start_s": 45.3,
      "end_s": 46.8,
      "text_en": "Is there anything immediate in the planning now?",
      "text_native": "आता इमिजेट काय आहे का प्लॅनिंगमध्ये?"
    },
    {
      "ucid": "21112178835002971",
      "idx": 22,
      "speaker": "customer",
      "start_s": 47.3,
      "end_s": 49.8,
      "text_en": "Now, sir, our new project is about to start. So we will need it then.",
      "text_native": "आता सर नवीन चालू होणार आहे आमचा प्रोजेक्ट. तर तेव्हा लागेल आम्हाला."
    },
    {
      "ucid": "21112178835002971",
      "idx": 23,
      "speaker": "agent",
      "start_s": 50.1,
      "end_s": 60.0,
      "text_en": "Okay, what I'll do, Prakash sir, is I'll send you my details on WhatsApp on this number. Right now, I have called you from a system number, okay? When your requirement goes live, meaning, suppose you need material tomorrow or the day after, then you tell me one day before that you need such and such material. I will then send you the quotation, sir.",
      "text_native": "बरं, मी काय करतो प्रकाश सर, तुम्हाला माझ्या डिटेल्स WhatsApp वरून ठेवतो या नंबरवर. आता सध्या तुम्हाला सिस्टमच्या नंबरने फोन केलाय, ओके? जेव्हा तुमची रिक्वायरमेंट लाईव्ह होईल, म्हणजे आता समजा उद्या-परवा तुम्हाला मटेरियल लागतंय, तर एक दिवसा पहिले मला तुम्ही सांगा की असं असं मटेरियल लागतंय म्हणून. मी तुम्हाला मग कोटेशन पाठवून देईन सर."
    },
    {
      "ucid": "21112178835002971",
      "idx": 24,
      "speaker": "customer",
      "start_s": 54.9,
      "end_s": 55.5,
      "text_en": "Yes, yes, yes.",
      "text_native": "हो हो हो."
    },
    {
      "ucid": "21112178835002971",
      "idx": 25,
      "speaker": "customer",
      "start_s": 60.0,
      "end_s": 60.4,
      "text_en": "Okay.",
      "text_native": "ठीक आहे."
    },
    {
      "ucid": "21112178835002971",
      "idx": 26,
      "speaker": "customer",
      "start_s": 60.8,
      "end_s": 61.2,
      "text_en": "Will do.",
      "text_native": "चालेल."
    },
    {
      "ucid": "21112178835002971",
      "idx": 27,
      "speaker": "agent",
      "start_s": 61.2,
      "end_s": 62.9,
      "text_en": "So, approximately how much time will it take for us to get an inquiry?",
      "text_native": "तरी एक साधारणतः किती टाइम लागेल आपल्याला इन्क्वायरी येण्यासाठी?"
    },
    {
      "ucid": "21112178835002971",
      "idx": 28,
      "speaker": "customer",
      "start_s": 63.2,
      "end_s": 66.2,
      "text_en": "Inquiry means, sir, now our survey is going on here. Once the survey is done, we will immediately need the material.",
      "text_native": "इन्क्वायरी म्हणजे सर आता आमचं आहे ना, सर्वे चालू आहे इथं. सर्वे झाला का लगेच हे म्हणजे लागणार आहे मटेरियल."
    },
    {
      "ucid": "21112178835002971",
      "idx": 29,
      "speaker": "agent",
      "start_s": 66.5,
      "end_s": 68.6,
      "text_en": "Hmm hmm. So it will take you approximately fifteen to twenty days?",
      "text_native": "हम्म हम्म. म्हणजे याला साधारणतः पंधरा ते वीस दिवस लागतील तुम्हाला?"
    },
    {
      "ucid": "21112178835002971",
      "idx": 30,
      "speaker": "customer",
      "start_s": 68.6,
      "end_s": 69.1,
      "text_en": "Yes, yes, yes.",
      "text_native": "हो हो हो."
    },
    {
      "ucid": "21112178835002971",
      "idx": 31,
      "speaker": "agent",
      "start_s": 69.5,
      "end_s": 69.8,
      "text_en": "Okay.",
      "text_native": "ठीक आहे."
    },
    {
      "ucid": "21112178835002971",
      "idx": 32,
      "speaker": "customer",
      "start_s": 69.8,
      "end_s": 70.3,
      "text_en": "Correct.",
      "text_native": "बरोबर."
    },
    {
      "ucid": "21112178835002971",
      "idx": 33,
      "speaker": "agent",
      "start_s": 70.6,
      "end_s": 72.3,
      "text_en": "Will do. Okay, okay, okay. Alright.",
      "text_native": "चालेल. ओके, ओके, ओके. ठीक आहे."
    }
  ],
  "steps": [
    {
      "ucid": "21112178835002971",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, greetings. This is Sudip speaking from JSW One MSME. Your company was registered on our portal, sir.",
      "comment": "The agent provided a standard, non-aggressive opening stating the reason for the call."
    },
    {
      "ucid": "21112178835002971",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "What did you say your name was, sir?",
      "comment": "The agent verified the customer's name and procurement city, but did not ask about their role in procurement or the best contact details."
    },
    {
      "ucid": "21112178835002971",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "",
      "comment": "The agent only asked about business type and application. Key discovery questions about volume, brands, and current buying habits were missed."
    },
    {
      "ucid": "21112178835002971",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any features or benefits of the JSW One platform."
    },
    {
      "ucid": "21112178835002971",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So it will take you approximately fifteen to twenty days?",
      "comment": "The customer had no immediate need, and the agent successfully identified a specific future timeframe for a requirement."
    },
    {
      "ucid": "21112178835002971",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So it will take you approximately fifteen to twenty days?",
      "comment": "The call ended with a specific callback window (15-20 days) being agreed upon, fulfilling outcome (2)."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education"
  ],
  "objection_phrases_list": []
}