{
  "ucid": "21112178834995191",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 17:22:31",
  "end_time": "2026-09-02 17:23:57",
  "duration_sec": 86,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Does_not_deal_Steel",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2f56a99d131b85a12cdbfe8a1464563c.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1195,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834995191__DIA2f56a99d131b85a12cdbfe8a1464563c.mp3",
  "audio_bytes": 191376,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 63.792,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: Hello, I am calling from the JSW One platform   (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું)\n[6s] CUSTOMER: Hello?\n[7s] AGENT: Hello?\n[8s] AGENT: Uh sir good evening. Kartik this side from JSW One MSME.\n[12s] CUSTOMER: Okay.\n[13s] AGENT: Uh sir you've registered Turbo Energy Private Limited on our platform.\n[16s] CUSTOMER: Yes, yes.\n[17s] AGENT: So I wanted to know that do you procure steel for in your company as in raw material?\n[22s] CUSTOMER: Yes, yes.\n[22s] AGENT: Okay. So which segment do you purchase? HR, CR, GP?\n[26s] CUSTOMER: Uh we wanted the steel uh S355 or Inconel.\n[30s] AGENT: S355?\n[31s] CUSTOMER: Yeah.\n[33s] AGENT: Uh I mean is it stainless steel or mild steel?\n[35s] CUSTOMER: It is stainless steel only.\n[37s] AGENT: Okay.\n[37s] CUSTOMER: Low carbon steel it is.\n[39s] AGENT: Hm hm hm. Sir actually we do not deal in stainless steel as of now. Only mild steel is our segment.\n[44s] AGENT: So if at all steel you want in mild then we can provide sir.\n[47s] CUSTOMER: Okay, okay.\n[48s] AGENT: Okay sir.\n[49s] AGENT: Thank you.\n[50s] CUSTOMER: Okay.",
  "language": "English",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 23,
  "connected": 1,
  "audio_notes": "clear: A pre-recorded Gujarati IVR message plays before the main English conversation begins between two different speakers.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "23 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer's primary need is for a product we don't sell, probe for any secondary needs in mild steel before closing the call to create a potential future opportunity.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": null,
  "catalogue_status": "not_available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, from Turbo Energy Private Limited, confirmed they procure steel but require stainless steel (S355 or Inconel). The agent correctly identified that this is outside JSW One's product range, which is limited to mild steel. The call was then politely concluded as a product mismatch with no further steps established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir good evening. Kartik this side from JSW One MSME.\", \"comment\": \"The agent provided a standard, professional opening.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Uh sir you've registered Turbo Energy Private Limited on our platform.\", \"comment\": \"Verified company name and procurement involvement, but not city or contact details before the call was disqualified.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was disqualified on product type before any of the required discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent had a chance to explain the platform's benefits.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer's requirement was for a product not sold by JSW One, so no valid opportunity could be identified.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly after the disqualification without any of the three required closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer's primary need is for a product we don't sell, probe for any secondary needs in mild steel before closing the call to create a potential future opportunity.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": null, \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, from Turbo Energy Private Limited, confirmed they procure steel but require stainless steel (S355 or Inconel). The agent correctly identified that this is outside JSW One's product range, which is limited to mild steel. The call was then politely concluded as a product mismatch with no further steps established.\"}",
  "error": null,
  "latency_ms": 41006,
  "input_tokens": 3021,
  "output_tokens": 710,
  "created_at": "2026-09-25 11:46:44",
  "sentiment": "positive",
  "sentiment_score": 0.202,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 0,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.718,
  "agent_talk_sec": 25.4,
  "customer_talk_sec": 10.0,
  "dead_air_sec": 50.6,
  "longest_monologue_sec": 7.4,
  "agent_wpm": 240.9,
  "interruptions": 0,
  "agent_turns": 12,
  "customer_turns": 10,
  "discovery_qs": 6,
  "words_agent": 102,
  "words_customer": 29,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834995191",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.0,
      "end_s": 4.2,
      "text_en": "Hello, I am calling from the JSW One platform",
      "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું"
    },
    {
      "ucid": "21112178834995191",
      "idx": 1,
      "speaker": "customer",
      "start_s": 5.53,
      "end_s": 6.1,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178834995191",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.6,
      "end_s": 7.13,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178834995191",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.63,
      "end_s": 11.1,
      "text_en": "Uh sir good evening. Kartik this side from JSW One MSME.",
      "text_native": "Uh sir good evening. Kartik this side from JSW One MSME."
    },
    {
      "ucid": "21112178834995191",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.59,
      "end_s": 12.1,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178834995191",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.6,
      "end_s": 16.1,
      "text_en": "Uh sir you've registered Turbo Energy Private Limited on our platform.",
      "text_native": "Uh sir you've registered Turbo Energy Private Limited on our platform."
    },
    {
      "ucid": "21112178834995191",
      "idx": 6,
      "speaker": "customer",
      "start_s": 16.5,
      "end_s": 17.1,
      "text_en": "Yes, yes.",
      "text_native": "Yes, yes."
    },
    {
      "ucid": "21112178834995191",
      "idx": 7,
      "speaker": "agent",
      "start_s": 17.3,
      "end_s": 21.1,
      "text_en": "So I wanted to know that do you procure steel for in your company as in raw material?",
      "text_native": "So I wanted to know that do you procure steel for in your company as in raw material?"
    },
    {
      "ucid": "21112178834995191",
      "idx": 8,
      "speaker": "customer",
      "start_s": 21.5,
      "end_s": 22.1,
      "text_en": "Yes, yes.",
      "text_native": "Yes, yes."
    },
    {
      "ucid": "21112178834995191",
      "idx": 9,
      "speaker": "agent",
      "start_s": 22.5,
      "end_s": 25.1,
      "text_en": "Okay. So which segment do you purchase? HR, CR, GP?",
      "text_native": "Okay. So which segment do you purchase? HR, CR, GP?"
    },
    {
      "ucid": "21112178834995191",
      "idx": 10,
      "speaker": "customer",
      "start_s": 26.1,
      "end_s": 29.6,
      "text_en": "Uh we wanted the steel uh S355 or Inconel.",
      "text_native": "Uh we wanted the steel uh S355 or Inconel."
    },
    {
      "ucid": "21112178834995191",
      "idx": 11,
      "speaker": "agent",
      "start_s": 30.0,
      "end_s": 30.6,
      "text_en": "S355?",
      "text_native": "S355?"
    },
    {
      "ucid": "21112178834995191",
      "idx": 12,
      "speaker": "customer",
      "start_s": 31.1,
      "end_s": 31.5,
      "text_en": "Yeah.",
      "text_native": "Yeah."
    },
    {
      "ucid": "21112178834995191",
      "idx": 13,
      "speaker": "agent",
      "start_s": 32.6,
      "end_s": 34.7,
      "text_en": "Uh I mean is it stainless steel or mild steel?",
      "text_native": "Uh I mean is it stainless steel or mild steel?"
    },
    {
      "ucid": "21112178834995191",
      "idx": 14,
      "speaker": "customer",
      "start_s": 35.1,
      "end_s": 36.5,
      "text_en": "It is stainless steel only.",
      "text_native": "It is stainless steel only."
    },
    {
      "ucid": "21112178834995191",
      "idx": 15,
      "speaker": "agent",
      "start_s": 36.6,
      "end_s": 37.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178834995191",
      "idx": 16,
      "speaker": "customer",
      "start_s": 37.1,
      "end_s": 38.3,
      "text_en": "Low carbon steel it is.",
      "text_native": "Low carbon steel it is."
    },
    {
      "ucid": "21112178834995191",
      "idx": 17,
      "speaker": "agent",
      "start_s": 38.6,
      "end_s": 43.6,
      "text_en": "Hm hm hm. Sir actually we do not deal in stainless steel as of now. Only mild steel is our segment.",
      "text_native": "Hm hm hm. Sir actually we do not deal in stainless steel as of now. Only mild steel is our segment."
    },
    {
      "ucid": "21112178834995191",
      "idx": 18,
      "speaker": "agent",
      "start_s": 43.9,
      "end_s": 46.3,
      "text_en": "So if at all steel you want in mild then we can provide sir.",
      "text_native": "So if at all steel you want in mild then we can provide sir."
    },
    {
      "ucid": "21112178834995191",
      "idx": 19,
      "speaker": "customer",
      "start_s": 46.6,
      "end_s": 47.3,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    },
    {
      "ucid": "21112178834995191",
      "idx": 20,
      "speaker": "agent",
      "start_s": 48.1,
      "end_s": 48.6,
      "text_en": "Okay sir.",
      "text_native": "Okay sir."
    },
    {
      "ucid": "21112178834995191",
      "idx": 21,
      "speaker": "agent",
      "start_s": 49.1,
      "end_s": 49.6,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    },
    {
      "ucid": "21112178834995191",
      "idx": 22,
      "speaker": "customer",
      "start_s": 50.1,
      "end_s": 50.6,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178834995191",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Uh sir good evening. Kartik this side from JSW One MSME.",
      "comment": "The agent provided a standard, professional opening."
    },
    {
      "ucid": "21112178834995191",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "Uh sir you've registered Turbo Energy Private Limited on our platform.",
      "comment": "Verified company name and procurement involvement, but not city or contact details before the call was disqualified."
    },
    {
      "ucid": "21112178834995191",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was disqualified on product type before any of the required discovery questions could be asked."
    },
    {
      "ucid": "21112178834995191",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent had a chance to explain the platform's benefits."
    },
    {
      "ucid": "21112178834995191",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer's requirement was for a product not sold by JSW One, so no valid opportunity could be identified."
    },
    {
      "ucid": "21112178834995191",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly after the disqualification without any of the three required closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}