Call 21112178834976341 2026-09-02 · Ronak Mehta · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 7 turns, clean transcript (0% inaudible) | Hindi | 7 | new_registration (campaign_name:medium) |
Audio: clear: The customer's final turn is spoken quickly in a colloquial manner, making it slightly difficult to interpret the exact words, but the dismissive intent is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.60
confidence high · +0/−10
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Only one discovery question was attempted before the customer stated they were busy.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer stated no current requirement, but no specific callback date was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a formal closure; no next step was agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent contacted a new registration, Vijay M Traders. The agent immediately asked for a material requirement, which the customer denied. The customer then stated they were busy and ended the call before any discovery or pitch could occur.
Coaching
Your opening is too direct; instead of immediately asking for a requirement, try a softer approach to build rapport first, like explaining the reason for the call in relation to their registration.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Do you have any requirement for material right now? Metal sheet? The opener was a direct, hard sales question rather than a warm welcome positioning the agent as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | am I speaking with Vijay M Traders? Only one of the four required questions (company name) was asked before the customer ended the conversation. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | What do you deal in? Only one discovery question was attempted before the customer stated they were busy. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call was terminated by the customer before platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | CUSTOMER: No no sir. No sorry. The customer stated no current requirement, but no specific callback date was scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a formal closure; no next step was agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.611 | 6.6s | 4.2s | 46.2s | 4.2s | 300.0 | 0 | 3 | 4 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello
हेलो
agent
1.4s
Hello, am I speaking with Vijay M Traders?
हेलो विजय M Traders से बात हो रही है?
customer
3.2s
Yes?
हांजी?
agent
3.8s
Yes, this is Ronak Mehta calling from JSW One. Do you have any requirement for material right now? Metal sheet?
जी रौनक मेहता बात कर रहा हूं JSW One से। कुछ requirement है अभी आपको material में? Metal sheet?
customer
8.2s
No no sir. No sorry.
नहीं नहीं सर। नहीं sorry.
agent
9.9s
What do you deal in?
किस में deal करते हैं आप?
customer
10.9s
Right now, I'm busy with family and friends.
अभी घरवालों यारों की करी जा रहे हैं।