{
  "ucid": "21112178834976341",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 17:19:23",
  "end_time": "2026-09-02 17:20:20",
  "duration_sec": 57,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4b27a682e7469bfb19936cad1c28d3be.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1196,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834976341__DIA4b27a682e7469bfb19936cad1c28d3be.mp3",
  "audio_bytes": 57456,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 19.152,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[1s] AGENT: Hello, am I speaking with Vijay M Traders?   (हेलो विजय M Traders से बात हो रही है?)\n[3s] CUSTOMER: Yes?   (हांजी?)\n[4s] AGENT: Yes, this is Ronak Mehta calling from JSW One. Do you have any requirement for material right now? Metal sheet?   (जी रौनक मेहता बात कर रहा हूं JSW One से। कुछ requirement है अभी आपको material में? Metal sheet?)\n[8s] CUSTOMER: No no sir. No sorry.   (नहीं नहीं सर। नहीं sorry.)\n[10s] AGENT: What do you deal in?   (किस में deal करते हैं आप?)\n[11s] CUSTOMER: Right now, I'm busy with family and friends.   (अभी घरवालों यारों की करी जा रहे हैं।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "clear: The customer's final turn is spoken quickly in a colloquial manner, making it slightly difficult to interpret the exact words, but the dismissive intent is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "Your opening is too direct; instead of immediately asking for a requirement, try a softer approach to build rapport first, like explaining the reason for the call in relation to their registration.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registration, Vijay M Traders. The agent immediately asked for a material requirement, which the customer denied. The customer then stated they were busy and ended the call before any discovery or pitch could occur.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for material right now? Metal sheet?\", \"comment\": \"The opener was a direct, hard sales question rather than a warm welcome positioning the agent as a helper.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"am I speaking with Vijay M Traders?\", \"comment\": \"Only one of the four required questions (company name) was asked before the customer ended the conversation.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"What do you deal in?\", \"comment\": \"Only one discovery question was attempted before the customer stated they were busy.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before platform education could be provided.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: No no sir. No sorry.\", \"comment\": \"The customer stated no current requirement, but no specific callback date was scheduled.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a formal closure; no next step was agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opening is too direct; instead of immediately asking for a requirement, try a softer approach to build rapport first, like explaining the reason for the call in relation to their registration.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registration, Vijay M Traders. The agent immediately asked for a material requirement, which the customer denied. The customer then stated they were busy and ended the call before any discovery or pitch could occur.\"}",
  "error": null,
  "latency_ms": 35481,
  "input_tokens": 2799,
  "output_tokens": 689,
  "created_at": "2026-09-25 11:46:45",
  "sentiment": "negative",
  "sentiment_score": -0.596,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 10,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.611,
  "agent_talk_sec": 6.6,
  "customer_talk_sec": 4.2,
  "dead_air_sec": 46.2,
  "longest_monologue_sec": 4.2,
  "agent_wpm": 300.0,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 4,
  "discovery_qs": 4,
  "words_agent": 33,
  "words_customer": 15,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834976341",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.53,
      "end_s": 1.01,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178834976341",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.43,
      "end_s": 2.9,
      "text_en": "Hello, am I speaking with Vijay M Traders?",
      "text_native": "हेलो विजय M Traders से बात हो रही है?"
    },
    {
      "ucid": "21112178834976341",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.2,
      "end_s": 3.6,
      "text_en": "Yes?",
      "text_native": "हांजी?"
    },
    {
      "ucid": "21112178834976341",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.78,
      "end_s": 8.0,
      "text_en": "Yes, this is Ronak Mehta calling from JSW One. Do you have any requirement for material right now? Metal sheet?",
      "text_native": "जी रौनक मेहता बात कर रहा हूं JSW One से। कुछ requirement है अभी आपको material में? Metal sheet?"
    },
    {
      "ucid": "21112178834976341",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.2,
      "end_s": 9.6,
      "text_en": "No no sir. No sorry.",
      "text_native": "नहीं नहीं सर। नहीं sorry."
    },
    {
      "ucid": "21112178834976341",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.9,
      "end_s": 10.8,
      "text_en": "What do you deal in?",
      "text_native": "किस में deal करते हैं आप?"
    },
    {
      "ucid": "21112178834976341",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.9,
      "end_s": 12.8,
      "text_en": "Right now, I'm busy with family and friends.",
      "text_native": "अभी घरवालों यारों की करी जा रहे हैं।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178834976341",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for material right now? Metal sheet?",
      "comment": "The opener was a direct, hard sales question rather than a warm welcome positioning the agent as a helper."
    },
    {
      "ucid": "21112178834976341",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "am I speaking with Vijay M Traders?",
      "comment": "Only one of the four required questions (company name) was asked before the customer ended the conversation."
    },
    {
      "ucid": "21112178834976341",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "What do you deal in?",
      "comment": "Only one discovery question was attempted before the customer stated they were busy."
    },
    {
      "ucid": "21112178834976341",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was terminated by the customer before platform education could be provided."
    },
    {
      "ucid": "21112178834976341",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: No no sir. No sorry.",
      "comment": "The customer stated no current requirement, but no specific callback date was scheduled."
    },
    {
      "ucid": "21112178834976341",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a formal closure; no next step was agreed upon."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}