Call 21112178834970871 2026-09-02 · dhruv · 0:25
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | short or unclear only 4 turns - short exchange, limited evidence to score | Hindi | 4 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background noise from a call center environment makes it slightly difficult to hear the speakers.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The call ended before the agent could ask about current requirements.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with no next step established.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent confirmed the customer's company name and introduced themself from JSW One MSME. The call ended immediately after the introduction, likely a customer hang-up. No information was gathered, and the logged disposition of 'No_requirement' is not supported by the transcript.
Coaching
Your opening needs to be more engaging; try stating the reason for your call immediately after introducing yourself to give the customer a reason to stay on the line.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Sir calling from JSW One MSME. The agent only stated their company name without a warm welcome or stating the purpose of the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Yuvin Industries? The agent only confirmed the company name; the call ended before any other verification questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent could explain the platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The call ended before the agent could ask about current requirements. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with no next step established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.735 heavy | 2.5s | 0.9s | 21.6s | 1.6s | too short | 0 | 2 | 2 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.8s
Hello.
agent
3.6s
Yuvin Industries?
customer
4.5s
Yes, speak.
हां बोलिए।
agent
5.1s
Sir calling from JSW One MSME.