{ "ucid": "21112178834970871", "call_date": "2026-09-02", "start_time": "1899-12-30 17:18:28", "end_time": "1899-12-30 17:18:53", "duration_sec": 25, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "No_requirement", "agent": "dhruv", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcc34e18bc20cbdef175d6f25c766eda1.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 230, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178834970871__DIAcc34e18bc20cbdef175d6f25c766eda1.mp3", "audio_bytes": 39744, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 11:36:57.972567+00", "audio_secs": 13.248, "source_file": "Sep1-10.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[3s] CUSTOMER: Hello.\n[4s] AGENT: Yuvin Industries?\n[4s] CUSTOMER: Yes, speak. (हां बोलिए।)\n[5s] AGENT: Sir calling from JSW One MSME.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 4, "connected": 1, "audio_notes": "noisy: Significant background noise from a call center environment makes it slightly difficult to hear the speakers.", "transcript_status": "ok", "transcript_error": null, "band": "amber", "band_reason": "only 4 turns - short exchange, limited evidence to score", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "Your opening needs to be more engaging; try stating the reason for your call immediately after introducing yourself to give the customer a reason to stay on the line.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent confirmed the customer's company name and introduced themself from JSW One MSME. The call ended immediately after the introduction, likely a customer hang-up. No information was gathered, and the logged disposition of 'No_requirement' is not supported by the transcript.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir calling from JSW One MSME.\", \"comment\": \"The agent only stated their company name without a warm welcome or stating the purpose of the call.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Yuvin Industries?\", \"comment\": \"The agent only confirmed the company name; the call ended before any other verification questions could be asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could explain the platform.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could ask about current requirements.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opening needs to be more engaging; try stating the reason for your call immediately after introducing yourself to give the customer a reason to stay on the line.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent confirmed the customer's company name and introduced themself from JSW One MSME. The call ended immediately after the introduction, likely a customer hang-up. No information was gathered, and the logged disposition of 'No_requirement' is not supported by the transcript.\"}", "error": null, "latency_ms": 27052, "input_tokens": 2658, "output_tokens": 658, "created_at": "2026-09-25 11:01:33", "sentiment": "negative", "sentiment_score": -0.175, "sentiment_confidence": "med", "pos": 0, "neg": 0, "lex_hits": 0, "objection_phrases": "[]", "sentiment_method": "0.7*prior (damped - label alone is weak)", "talk_ratio": 0.735, "agent_talk_sec": 2.5, "customer_talk_sec": 0.9, "dead_air_sec": 21.6, "longest_monologue_sec": 1.6, "agent_wpm": null, "interruptions": 0, "agent_turns": 2, "customer_turns": 2, "discovery_qs": 1, "words_agent": 8, "words_customer": 3, "monologue_heavy": 1, "turns": [ { "ucid": "21112178834970871", "idx": 0, "speaker": "customer", "start_s": 2.84, "end_s": 3.23, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178834970871", "idx": 1, "speaker": "agent", "start_s": 3.57, "end_s": 4.38, "text_en": "Yuvin Industries?", "text_native": "Yuvin Industries?" }, { "ucid": "21112178834970871", "idx": 2, "speaker": "customer", "start_s": 4.5, "end_s": 4.96, "text_en": "Yes, speak.", "text_native": "हां बोलिए।" }, { "ucid": "21112178834970871", "idx": 3, "speaker": "agent", "start_s": 5.06, "end_s": 6.7, "text_en": "Sir calling from JSW One MSME.", "text_native": "Sir calling from JSW One MSME." } ], "steps": [ { "ucid": "21112178834970871", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Sir calling from JSW One MSME.", "comment": "The agent only stated their company name without a warm welcome or stating the purpose of the call." }, { "ucid": "21112178834970871", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "Yuvin Industries?", "comment": "The agent only confirmed the company name; the call ended before any other verification questions could be asked." }, { "ucid": "21112178834970871", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The call ended before any discovery questions could be asked." }, { "ucid": "21112178834970871", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before the agent could explain the platform." }, { "ucid": "21112178834970871", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before the agent could ask about current requirements." }, { "ucid": "21112178834970871", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended abruptly with no next step established." } ], "objections": [], "missed_steps": [ "NR1 Warm welcome opener", "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }