{ "ucid": "21112178834966151", "call_date": "2026-09-02", "start_time": "2026-09-02 17:17:41", "end_time": "2026-09-02 17:19:04", "duration_sec": 83, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "General Enquiry", "agent": "Varun Siddhardha jillapalli", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7da8e5b91f31896d75fe8fdbb803ff20.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1198, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178834966151__DIA7da8e5b91f31896d75fe8fdbb803ff20.mp3", "audio_bytes": 192672, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 64.224, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[6s] UNKNOWN: Hello (హలో)\n[7s] UNKNOWN: Hello (హలో)\n[8s] AGENT: Hello, Namaste sir, am I speaking with Sri Raghavendra, sir? (హలో నమస్తే సార్, శ్రీ రాఘవేంద్ర అనిపించానా సార్?)\n[10s] CUSTOMER: Yes. (అవునండి.)\n[11s] AGENT: Sir, we spoke once last time, on the 4th of last month. You said you do trading related to pipes. Is there any other material, sir, apart from pipes? (సార్ మనం లాస్ట్ టైం ఒకసారి లాస్ట్ మంత్ ఫోర్త్ న మాట్లాడాం. అంటే మీరు ట్రేడింగ్ చేస్తా అన్నారు పైప్స్ సంబంధించి. ఇంకేమైనా మెటీరియల్ ఏమైనా ఉందా సార్ పైప్స్ కాకుండా?)\n[18s] CUSTOMER: I didn't understand, sir. (అర్థం కాలేదు సార్.)\n[19s] AGENT: I spoke to you once last month, sir. You said your business is trading for pipes. (లాస్ట్ మంత్ ఒకసారి మాట్లాడాను సార్, అంటే మీది బిజినెస్ వచ్చేసి ట్రేడింగ్ ఫర్ పైప్స్ అని చెప్పారు.)\n[24s] CUSTOMER: Hmm. (హ్మ్.)\n[25s] AGENT: In trading, apart from pipes, is there any other material, I'm asking. (ట్రేడింగ్ లో పైప్స్ కాకుండా ఇంకేమైనా మెటీరియల్ ఉంటదా అని అడుగుతున్నా.)\n[28s] CUSTOMER: What do you want? (మీకేం కావాలి?)\n[29s] AGENT: Meaning, ah, HR sheets or coils, do you have any such requirements, sir, I'm asking. (అంటే ఆ, HR షీట్స్ గాని కాయిల్స్ అలాంటివి ఏమైనా రిక్వైర్మెంట్స్ ఉంటాయా సార్ అంటున్నా.)\n[33s] CUSTOMER: There's nothing like that, sir, if not pipes. (అట్లా ఏం లేదు సార్, పైప్స్ లేకపోతే.)\n[34s] AGENT: Uh huh huh huh. Sir, do you have any steel requirements? (ఉహు హు హు. సార్ మీకు ఏమైనా స్టీల్ రిక్వైర్మెంట్స్ ఉంటాయా?)\n[37s] CUSTOMER: I'll let you know, sir. (చెప్తాను సార్.)\n[38s] AGENT: Okay sir. (ఓకే సార్.)", "language": "Telugu", "languages": "[\"Telugu\", \"English\"]", "turn_count": 15, "connected": 1, "audio_notes": "noisy: Significant background noise from a call center environment is present throughout the recording.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "15 turns, clean transcript (0% inaudible)", "band_language": "Telugu", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer has no immediate need, your goal is to schedule a specific follow-up date to stay on their radar, instead of ending the call with a vague 'Okay'.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "wrong_product", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": null, "catalogue_status": "not_available", "quality_flags_total": 2, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent followed up on a previous contact with a customer who trades in pipes. The agent confirmed the customer has no requirement for JSW One's products (HR sheets/coils). The call ended without identifying any future opportunity or scheduling a next step.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, Namaste sir, am I speaking with Sri Raghavendra, sir?\", \"comment\": \"The agent used a polite, standard welcome.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"am I speaking with Sri Raghavendra, sir?\", \"comment\": \"Only the customer's name was verified; city, procurement role, and company were not asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"You said you do trading related to pipes.\", \"comment\": \"The agent only referenced the business type from a prior call and did not attempt any further discovery questions.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any platform benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I'll let you know, sir.\", \"comment\": \"The customer stated no requirement, and the agent did not schedule a specific callback date for a future opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir.\", \"comment\": \"The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has no immediate need, your goal is to schedule a specific follow-up date to stay on their radar, instead of ending the call with a vague 'Okay'.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": null, \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent followed up on a previous contact with a customer who trades in pipes. The agent confirmed the customer has no requirement for JSW One's products (HR sheets/coils). The call ended without identifying any future opportunity or scheduling a next step.\"}", "error": null, "latency_ms": 34957, "input_tokens": 3197, "output_tokens": 721, "created_at": "2026-09-25 11:46:47", "sentiment": "neutral", "sentiment_score": -0.12, "sentiment_confidence": "high", "pos": 0, "neg": 0, "lex_hits": 1, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.795, "agent_talk_sec": 21.3, "customer_talk_sec": 5.5, "dead_air_sec": 56.2, "longest_monologue_sec": 6.9, "agent_wpm": 267.6, "interruptions": 0, "agent_turns": 7, "customer_turns": 6, "discovery_qs": 3, "words_agent": 95, "words_customer": 23, "monologue_heavy": 1, "turns": [ { "ucid": "21112178834966151", "idx": 0, "speaker": "unknown", "start_s": 5.98, "end_s": 6.4, "text_en": "Hello", "text_native": "హలో" }, { "ucid": "21112178834966151", "idx": 1, "speaker": "unknown", "start_s": 7.1, "end_s": 7.52, "text_en": "Hello", "text_native": "హలో" }, { "ucid": "21112178834966151", "idx": 2, "speaker": "agent", "start_s": 8.1, "end_s": 10.0, "text_en": "Hello, Namaste sir, am I speaking with Sri Raghavendra, sir?", "text_native": "హలో నమస్తే సార్, శ్రీ రాఘవేంద్ర అనిపించానా సార్?" }, { "ucid": "21112178834966151", "idx": 3, "speaker": "customer", "start_s": 10.21, "end_s": 10.79, "text_en": "Yes.", "text_native": "అవునండి." }, { "ucid": "21112178834966151", "idx": 4, "speaker": "agent", "start_s": 10.9, "end_s": 17.78, "text_en": "Sir, we spoke once last time, on the 4th of last month. You said you do trading related to pipes. Is there any other material, sir, apart from pipes?", "text_native": "సార్ మనం లాస్ట్ టైం ఒకసారి లాస్ట్ మంత్ ఫోర్త్ న మాట్లాడాం. అంటే మీరు ట్రేడింగ్ చేస్తా అన్నారు పైప్స్ సంబంధించి. ఇంకేమైనా మెటీరియల్ ఏమైనా ఉందా సార్ పైప్స్ కాకుండా?" }, { "ucid": "21112178834966151", "idx": 5, "speaker": "customer", "start_s": 17.99, "end_s": 18.8, "text_en": "I didn't understand, sir.", "text_native": "అర్థం కాలేదు సార్." }, { "ucid": "21112178834966151", "idx": 6, "speaker": "agent", "start_s": 19.1, "end_s": 23.1, "text_en": "I spoke to you once last month, sir. You said your business is trading for pipes.", "text_native": "లాస్ట్ మంత్ ఒకసారి మాట్లాడాను సార్, అంటే మీది బిజినెస్ వచ్చేసి ట్రేడింగ్ ఫర్ పైప్స్ అని చెప్పారు." }, { "ucid": "21112178834966151", "idx": 7, "speaker": "customer", "start_s": 23.8, "end_s": 24.98, "text_en": "Hmm.", "text_native": "హ్మ్." }, { "ucid": "21112178834966151", "idx": 8, "speaker": "agent", "start_s": 25.3, "end_s": 27.5, "text_en": "In trading, apart from pipes, is there any other material, I'm asking.", "text_native": "ట్రేడింగ్ లో పైప్స్ కాకుండా ఇంకేమైనా మెటీరియల్ ఉంటదా అని అడుగుతున్నా." }, { "ucid": "21112178834966151", "idx": 9, "speaker": "customer", "start_s": 27.7, "end_s": 28.7, "text_en": "What do you want?", "text_native": "మీకేం కావాలి?" }, { "ucid": "21112178834966151", "idx": 10, "speaker": "agent", "start_s": 28.9, "end_s": 32.0, "text_en": "Meaning, ah, HR sheets or coils, do you have any such requirements, sir, I'm asking.", "text_native": "అంటే ఆ, HR షీట్స్ గాని కాయిల్స్ అలాంటివి ఏమైనా రిక్వైర్మెంట్స్ ఉంటాయా సార్ అంటున్నా." }, { "ucid": "21112178834966151", "idx": 11, "speaker": "customer", "start_s": 32.8, "end_s": 34.0, "text_en": "There's nothing like that, sir, if not pipes.", "text_native": "అట్లా ఏం లేదు సార్, పైప్స్ లేకపోతే." }, { "ucid": "21112178834966151", "idx": 12, "speaker": "agent", "start_s": 34.4, "end_s": 37.0, "text_en": "Uh huh huh huh. Sir, do you have any steel requirements?", "text_native": "ఉహు హు హు. సార్ మీకు ఏమైనా స్టీల్ రిక్వైర్మెంట్స్ ఉంటాయా?" }, { "ucid": "21112178834966151", "idx": 13, "speaker": "customer", "start_s": 37.3, "end_s": 38.0, "text_en": "I'll let you know, sir.", "text_native": "చెప్తాను సార్." }, { "ucid": "21112178834966151", "idx": 14, "speaker": "agent", "start_s": 38.3, "end_s": 38.9, "text_en": "Okay sir.", "text_native": "ఓకే సార్." } ], "steps": [ { "ucid": "21112178834966151", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Hello, Namaste sir, am I speaking with Sri Raghavendra, sir?", "comment": "The agent used a polite, standard welcome." }, { "ucid": "21112178834966151", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "am I speaking with Sri Raghavendra, sir?", "comment": "Only the customer's name was verified; city, procurement role, and company were not asked." }, { "ucid": "21112178834966151", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "You said you do trading related to pipes.", "comment": "The agent only referenced the business type from a prior call and did not attempt any further discovery questions." }, { "ucid": "21112178834966151", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not explain any platform benefits like transparent pricing, test certificates, or stock availability." }, { "ucid": "21112178834966151", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I'll let you know, sir.", "comment": "The customer stated no requirement, and the agent did not schedule a specific callback date for a future opportunity." }, { "ucid": "21112178834966151", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Okay sir.", "comment": "The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }