Call 21112178834950681 2026-09-02 · sudeeps · 1:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 24 turns, clean transcript (0% inaudible) | Hindi | 24 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise (call center) on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +5/−1
from 13 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent skipped discovery entirely and jumped straight to asking for a current requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent asked for a requirement, he accepted a vague future timeline ('after Janmashtami') without securing a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a valid closure; no quote was sent, no specific callback date was set, and no walkthrough was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.
Summary
The agent contacted a new registrant who confirmed they are in the steel business but had no immediate requirement. The customer deferred any potential need until 'after Janmashtami'. The agent failed to conduct any discovery questions to profile the customer for future business and did not secure a specific callback date, ending the call with a generic offer to connect on WhatsApp.
Coaching
When a customer has no immediate need, your goal is to complete the discovery profile (business type, monthly tonnage, current suppliers) so we can call them back with a relevant offer later. You skipped all discovery and lost the opportunity to build a profile.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir. The agent clearly stated the context of the call as a follow-up to the customer's portal registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only verified the customer's name and company, but failed to ask about procurement city, role, or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent skipped discovery entirely and jumped straight to asking for a current requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the JSW One platform or its value proposition. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | When can it come, approximately? Although the agent asked for a requirement, he accepted a vague future timeline ('after Janmashtami') without securing a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a valid closure; no quote was sent, no specific callback date was set, and no walkthrough was scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.693 | 27.5s | 12.2s | 41.3s | 5.7s | 246.5 | 0 | 12 | 12 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
agent
1.4s
Hello, uh Mr. Amritlal from Shri Ramdev Steel Industries?
customer
4.9s
Speak, sir.
बोलिए सर।
agent
5.6s
Amrit ji, Sudhir speaking, from JSW One MSME, Jindal Steel.
अमृत जी, सुधीर बोल रहा हूं, JSW One MSME से, जिंदाल स्टील।
customer
9.0s
From where?
कहां से?
agent
9.5s
From JSW One MSME, sir.
JSW One MSME से सर।
customer
11.0s
JSW One?
agent
11.9s
Yes.
हां।
customer
12.4s
Speak.
बोलिए।
agent
13.0s
Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.
ये आपका कंपनी रजिस्टर्ड हुआ था सर हमारे पोर्टल पर। आपकी स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था सर ये।
customer
17.8s
Steel? For what?
स्टील? किसके लिए?
agent
18.8s
Steel, you deal in steel, right sir?
स्टील, स्टील में सर डील करते हो ना आप?
customer
20.8s
Yes.
जी।
agent
21.3s
Okay. So do you have any requirement for steel right now, sir? HR, CR, coated, color coated?
ओके। तो अभी कुछ रिक्वायरमेंट है सर आपको स्टील में? HR, CR, कोटेड, कलर कोटेड?
customer
25.3s
No sir, not right now. Where are you calling from, brother?
नहीं सर, अभी तो नहीं है। आप कहां से बोल रहे हो भई?
agent
27.8s
What, you don't have a requirement right now. I am from JSW One MSME...
क्या अभी रिक्वायरमेंट नहीं है। मैं JSW One MSME से...
customer
29.8s
JSW One? Okay okay okay okay sir. Not right now, sir.
JSW One? ओके ओके ओके ओके सर। अभी तो सर नहीं है।
agent
32.5s
Okay.
ओके।
customer
33.2s
Yes.
जी।
agent
33.8s
When can it come, approximately?
कब तक आ सकता है अंदाज़ा?
customer
35.4s
I... sir... one... we will see after Janmashtami now.
मैं सर एक वन... अभी जन्माष्टमी के बाद देखेंगे।
agent
38.3s
After Janmashtami. Okay Amrit ji, I will WhatsApp you my number. If anything comes up in between, you can connect on WhatsApp. Okay?
जन्माष्टमी के बाद। ठीक है अमृत जी, मैं आपको WhatsApp करके रखता हूं मेरा नंबर। कुछ बीच में अगर आ जाता है तो आप कनेक्ट करो WhatsApp पे। ओके?
customer
44.2s
Okay sir, okay. Okay sir.
ठीक है सर, ठीक है। ठीक है सर।
agent
45.8s
Okay sir.
ठीक है सर।