{ "ucid": "21112178834950681", "call_date": "2026-09-02", "start_time": "2026-09-02 17:15:06", "end_time": "2026-09-02 17:16:27", "duration_sec": 81, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA584ff3b63cbfe471ca693d591231112c.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1201, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178834950681__DIA584ff3b63cbfe471ca693d591231112c.mp3", "audio_bytes": 195912, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 65.304, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[1s] AGENT: Hello, uh Mr. Amritlal from Shri Ramdev Steel Industries?\n[5s] CUSTOMER: Speak, sir. (बोलिए सर।)\n[6s] AGENT: Amrit ji, Sudhir speaking, from JSW One MSME, Jindal Steel. (अमृत जी, सुधीर बोल रहा हूं, JSW One MSME से, जिंदाल स्टील।)\n[9s] CUSTOMER: From where? (कहां से?)\n[10s] AGENT: From JSW One MSME, sir. (JSW One MSME से सर।)\n[11s] CUSTOMER: JSW One?\n[12s] AGENT: Yes. (हां।)\n[12s] CUSTOMER: Speak. (बोलिए।)\n[13s] AGENT: Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir. (ये आपका कंपनी रजिस्टर्ड हुआ था सर हमारे पोर्टल पर। आपकी स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था सर ये।)\n[18s] CUSTOMER: Steel? For what? (स्टील? किसके लिए?)\n[19s] AGENT: Steel, you deal in steel, right sir? (स्टील, स्टील में सर डील करते हो ना आप?)\n[21s] CUSTOMER: Yes. (जी।)\n[21s] AGENT: Okay. So do you have any requirement for steel right now, sir? HR, CR, coated, color coated? (ओके। तो अभी कुछ रिक्वायरमेंट है सर आपको स्टील में? HR, CR, कोटेड, कलर कोटेड?)\n[25s] CUSTOMER: No sir, not right now. Where are you calling from, brother? (नहीं सर, अभी तो नहीं है। आप कहां से बोल रहे हो भई?)\n[28s] AGENT: What, you don't have a requirement right now. I am from JSW One MSME... (क्या अभी रिक्वायरमेंट नहीं है। मैं JSW One MSME से...)\n[30s] CUSTOMER: JSW One? Okay okay okay okay sir. Not right now, sir. (JSW One? ओके ओके ओके ओके सर। अभी तो सर नहीं है।)\n[33s] AGENT: Okay. (ओके।)\n[33s] CUSTOMER: Yes. (जी।)\n[34s] AGENT: When can it come, approximately? (कब तक आ सकता है अंदाज़ा?)\n[35s] CUSTOMER: I... sir... one... we will see after Janmashtami now. (मैं सर एक वन... अभी जन्माष्टमी के बाद देखेंगे।)\n[38s] AGENT: After Janmashtami. Okay Amrit ji, I will WhatsApp you my number. If anything comes up in between, you can connect on WhatsApp. Okay? (जन्माष्टमी के बाद। ठीक है अमृत जी, मैं आपको WhatsApp करके रखता हूं मेरा नंबर। कुछ बीच में अगर आ जाता है तो आप कनेक्ट करो WhatsApp पे। ओके?)\n[44s] CUSTOMER: Okay sir, okay. Okay sir. (ठीक है सर, ठीक है। ठीक है सर।)\n[46s] AGENT: Okay sir. (ठीक है सर।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 24, "connected": 1, "audio_notes": "clear: Some background noise (call center) on the agent's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "24 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer has no immediate need, your goal is to complete the discovery profile (business type, monthly tonnage, current suppliers) so we can call them back with a relevant offer later. You skipped all discovery and lost the opportunity to build a profile.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a new registrant who confirmed they are in the steel business but had no immediate requirement. The customer deferred any potential need until 'after Janmashtami'. The agent failed to conduct any discovery questions to profile the customer for future business and did not secure a specific callback date, ending the call with a generic offer to connect on WhatsApp.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.\", \"comment\": \"The agent clearly stated the context of the call as a follow-up to the customer's portal registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only verified the customer's name and company, but failed to ask about procurement city, role, or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent skipped discovery entirely and jumped straight to asking for a current requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the JSW One platform or its value proposition.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"When can it come, approximately?\", \"comment\": \"Although the agent asked for a requirement, he accepted a vague future timeline ('after Janmashtami') without securing a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a valid closure; no quote was sent, no specific callback date was set, and no walkthrough was scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has no immediate need, your goal is to complete the discovery profile (business type, monthly tonnage, current suppliers) so we can call them back with a relevant offer later. You skipped all discovery and lost the opportunity to build a profile.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant who confirmed they are in the steel business but had no immediate requirement. The customer deferred any potential need until 'after Janmashtami'. The agent failed to conduct any discovery questions to profile the customer for future business and did not secure a specific callback date, ending the call with a generic offer to connect on WhatsApp.\"}", "error": null, "latency_ms": 39758, "input_tokens": 3334, "output_tokens": 754, "created_at": "2026-09-25 11:46:55", "sentiment": "positive", "sentiment_score": 0.2, "sentiment_confidence": "high", "pos": 5, "neg": 1, "lex_hits": 13, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.693, "agent_talk_sec": 27.5, "customer_talk_sec": 12.2, "dead_air_sec": 41.3, "longest_monologue_sec": 5.7, "agent_wpm": 246.5, "interruptions": 0, "agent_turns": 12, "customer_turns": 12, "discovery_qs": 6, "words_agent": 113, "words_customer": 49, "monologue_heavy": 0, "turns": [ { "ucid": "21112178834950681", "idx": 0, "speaker": "customer", "start_s": 0.57, "end_s": 0.97, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178834950681", "idx": 1, "speaker": "agent", "start_s": 1.37, "end_s": 4.5, "text_en": "Hello, uh Mr. Amritlal from Shri Ramdev Steel Industries?", "text_native": "Hello, uh Mr. Amritlal from Shri Ramdev Steel Industries?" }, { "ucid": "21112178834950681", "idx": 2, "speaker": "customer", "start_s": 4.9, "end_s": 5.34, "text_en": "Speak, sir.", "text_native": "बोलिए सर।" }, { "ucid": "21112178834950681", "idx": 3, "speaker": "agent", "start_s": 5.64, "end_s": 9.0, "text_en": "Amrit ji, Sudhir speaking, from JSW One MSME, Jindal Steel.", "text_native": "अमृत जी, सुधीर बोल रहा हूं, JSW One MSME से, जिंदाल स्टील।" }, { "ucid": "21112178834950681", "idx": 4, "speaker": "customer", "start_s": 9.0, "end_s": 9.34, "text_en": "From where?", "text_native": "कहां से?" }, { "ucid": "21112178834950681", "idx": 5, "speaker": "agent", "start_s": 9.54, "end_s": 10.64, "text_en": "From JSW One MSME, sir.", "text_native": "JSW One MSME से सर।" }, { "ucid": "21112178834950681", "idx": 6, "speaker": "customer", "start_s": 11.04, "end_s": 11.64, "text_en": "JSW One?", "text_native": "JSW One?" }, { "ucid": "21112178834950681", "idx": 7, "speaker": "agent", "start_s": 11.94, "end_s": 12.14, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178834950681", "idx": 8, "speaker": "customer", "start_s": 12.44, "end_s": 12.74, "text_en": "Speak.", "text_native": "बोलिए।" }, { "ucid": "21112178834950681", "idx": 9, "speaker": "agent", "start_s": 13.04, "end_s": 17.54, "text_en": "Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.", "text_native": "ये आपका कंपनी रजिस्टर्ड हुआ था सर हमारे पोर्टल पर। आपकी स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था सर ये।" }, { "ucid": "21112178834950681", "idx": 10, "speaker": "customer", "start_s": 17.84, "end_s": 18.64, "text_en": "Steel? For what?", "text_native": "स्टील? किसके लिए?" }, { "ucid": "21112178834950681", "idx": 11, "speaker": "agent", "start_s": 18.84, "end_s": 20.44, "text_en": "Steel, you deal in steel, right sir?", "text_native": "स्टील, स्टील में सर डील करते हो ना आप?" }, { "ucid": "21112178834950681", "idx": 12, "speaker": "customer", "start_s": 20.84, "end_s": 21.04, "text_en": "Yes.", "text_native": "जी।" }, { "ucid": "21112178834950681", "idx": 13, "speaker": "agent", "start_s": 21.34, "end_s": 25.04, "text_en": "Okay. So do you have any requirement for steel right now, sir? HR, CR, coated, color coated?", "text_native": "ओके। तो अभी कुछ रिक्वायरमेंट है सर आपको स्टील में? HR, CR, कोटेड, कलर कोटेड?" }, { "ucid": "21112178834950681", "idx": 14, "speaker": "customer", "start_s": 25.34, "end_s": 27.54, "text_en": "No sir, not right now. Where are you calling from, brother?", "text_native": "नहीं सर, अभी तो नहीं है। आप कहां से बोल रहे हो भई?" }, { "ucid": "21112178834950681", "idx": 15, "speaker": "agent", "start_s": 27.84, "end_s": 29.84, "text_en": "What, you don't have a requirement right now. I am from JSW One MSME...", "text_native": "क्या अभी रिक्वायरमेंट नहीं है। मैं JSW One MSME से..." }, { "ucid": "21112178834950681", "idx": 16, "speaker": "customer", "start_s": 29.84, "end_s": 32.54, "text_en": "JSW One? Okay okay okay okay sir. Not right now, sir.", "text_native": "JSW One? ओके ओके ओके ओके सर। अभी तो सर नहीं है।" }, { "ucid": "21112178834950681", "idx": 17, "speaker": "agent", "start_s": 32.54, "end_s": 33.24, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178834950681", "idx": 18, "speaker": "customer", "start_s": 33.24, "end_s": 33.54, "text_en": "Yes.", "text_native": "जी।" }, { "ucid": "21112178834950681", "idx": 19, "speaker": "agent", "start_s": 33.84, "end_s": 34.94, "text_en": "When can it come, approximately?", "text_native": "कब तक आ सकता है अंदाज़ा?" }, { "ucid": "21112178834950681", "idx": 20, "speaker": "customer", "start_s": 35.44, "end_s": 38.04, "text_en": "I... sir... one... we will see after Janmashtami now.", "text_native": "मैं सर एक वन... अभी जन्माष्टमी के बाद देखेंगे।" }, { "ucid": "21112178834950681", "idx": 21, "speaker": "agent", "start_s": 38.34, "end_s": 44.04, "text_en": "After Janmashtami. Okay Amrit ji, I will WhatsApp you my number. If anything comes up in between, you can connect on WhatsApp. Okay?", "text_native": "जन्माष्टमी के बाद। ठीक है अमृत जी, मैं आपको WhatsApp करके रखता हूं मेरा नंबर। कुछ बीच में अगर आ जाता है तो आप कनेक्ट करो WhatsApp पे। ओके?" }, { "ucid": "21112178834950681", "idx": 22, "speaker": "customer", "start_s": 44.24, "end_s": 45.54, "text_en": "Okay sir, okay. Okay sir.", "text_native": "ठीक है सर, ठीक है। ठीक है सर।" }, { "ucid": "21112178834950681", "idx": 23, "speaker": "agent", "start_s": 45.84, "end_s": 46.24, "text_en": "Okay sir.", "text_native": "ठीक है सर।" } ], "steps": [ { "ucid": "21112178834950681", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.", "comment": "The agent clearly stated the context of the call as a follow-up to the customer's portal registration." }, { "ucid": "21112178834950681", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "The agent only verified the customer's name and company, but failed to ask about procurement city, role, or best contact details." }, { "ucid": "21112178834950681", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent skipped discovery entirely and jumped straight to asking for a current requirement." }, { "ucid": "21112178834950681", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not explain the JSW One platform or its value proposition." }, { "ucid": "21112178834950681", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "When can it come, approximately?", "comment": "Although the agent asked for a requirement, he accepted a vague future timeline ('after Janmashtami') without securing a specific callback date." }, { "ucid": "21112178834950681", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended without a valid closure; no quote was sent, no specific callback date was set, and no walkthrough was scheduled." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }