Call 21112178834945691 2026-09-02 · dhruv · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 19 turns, clean transcript (0% inaudible) | Marathi | 19 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.28
confidence high · +10/−2
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked to understand the customer's business, volume, or current procurement habits.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement, but after the customer said no, they failed to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended vaguely with 'If there is anything, please tell us', not with a confirmed quote, specific callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, greetings. I'm calling from JSW One, Jindal Steel.
Summary
The agent called a newly registered customer (Galvanic Engineers) to verify their account. The agent asked if there was a current requirement, and the customer said no. The call was then concluded without any discovery or scheduling a specific follow-up.
Coaching
For new registrations, you must complete the discovery questions to build a profile, even if the customer has no immediate need, before ending the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, greetings. I'm calling from JSW One, Jindal Steel. The agent provided a standard professional opening and stated the reason for the call (the registration). |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only confirmed the customer's name but did not ask about their procurement city, involvement in decisions, or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, volume, or current procurement habits. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent mentioned the portal but did not explain any of its benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | do you have any live requirement right now? The agent asked for a requirement, but after the customer said no, they failed to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended vaguely with 'If there is anything, please tell us', not with a confirmed quote, specific callback, or walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.681 | 17.1s | 8.0s | 32.9s | 3.7s | 259.6 | 0 | 10 | 9 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello?
हॅलो?
agent
2.3s
Yes?
हा?
agent
2.8s
Is this Kiran sir speaking?
किरण सर बोलताय का?
customer
3.8s
Yes.
हा.
agent
4.3s
Sir, greetings. I'm calling from JSW One, Jindal Steel.
सर नमस्कार, JSW One मधनं बोलतोय, जिंदाल स्टील.
customer
6.6s
Yes, tell me, tell me.
हा बोला ना, बोला.
agent
7.9s
Sir, actually your account was registered under the name of Galvanic Engineers on our portal.
सर एक्चुअली आपला अकाउंट रजिस्टर्ड होता, Galvanic Engineers च्या नावानी आपल्या पोर्टलवर.
customer
11.9s
Okay.
ओके.
agent
12.9s
For Thane location, Bhiwandi.
customer
14.6s
Okay.
ओके.
agent
15.3s
So sir, I had actually called to confirm this, do you have any live requirement right now?
सो सर मी एक्चुअली कॉल केला होता हे कन्फर्म करायला, काही सध्या आहे रिक्वायरमेंट लाईव्ह आपल्याला?
customer
19.1s
No, nothing. Not right now.
नाही, काही नाही. आता तर नाही.
agent
21.5s
I see.
अच्छा.
agent
22.3s
Are you planning anything this month, sir?
या मंथ मध्ये काही प्लॅनिंग करताय का सर?
customer
24.2s
No, no.
नाही नाही.
agent
25.3s
Alright sir. If there is anything, please tell us, sir.
ठीक आहे सर. काही असेल तर सांगा ना आम्हाला सर.
customer
27.3s
I will tell, I will tell, I will definitely tell.
सांगेन सांगेन, नक्की सांगेन.
agent
29.0s
Done sir, done. Okay.
डन सर, डन. ओके.
customer
30.2s
Okay okay okay. Thank you.
ओके ओके ओके. थँक्यू.