{
  "ucid": "21112178834945691",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 17:14:16",
  "end_time": "2026-09-02 17:15:14",
  "duration_sec": 58,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc049e6b9a33a01e0262479dff6108c2f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1202,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834945691__DIAc049e6b9a33a01e0262479dff6108c2f.mp3",
  "audio_bytes": 129600,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 43.2,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Yes?   (हा?)\n[3s] AGENT: Is this Kiran sir speaking?   (किरण सर बोलताय का?)\n[4s] CUSTOMER: Yes.   (हा.)\n[4s] AGENT: Sir, greetings. I'm calling from JSW One, Jindal Steel.   (सर नमस्कार, JSW One मधनं बोलतोय, जिंदाल स्टील.)\n[7s] CUSTOMER: Yes, tell me, tell me.   (हा बोला ना, बोला.)\n[8s] AGENT: Sir, actually your account was registered under the name of Galvanic Engineers on our portal.   (सर एक्चुअली आपला अकाउंट रजिस्टर्ड होता, Galvanic Engineers च्या नावानी आपल्या पोर्टलवर.)\n[12s] CUSTOMER: Okay.   (ओके.)\n[13s] AGENT: For Thane location, Bhiwandi.\n[15s] CUSTOMER: Okay.   (ओके.)\n[15s] AGENT: So sir, I had actually called to confirm this, do you have any live requirement right now?   (सो सर मी एक्चुअली कॉल केला होता हे कन्फर्म करायला, काही सध्या आहे रिक्वायरमेंट लाईव्ह आपल्याला?)\n[19s] CUSTOMER: No, nothing. Not right now.   (नाही, काही नाही. आता तर नाही.)\n[22s] AGENT: I see.   (अच्छा.)\n[22s] AGENT: Are you planning anything this month, sir?   (या मंथ मध्ये काही प्लॅनिंग करताय का सर?)\n[24s] CUSTOMER: No, no.   (नाही नाही.)\n[25s] AGENT: Alright sir. If there is anything, please tell us, sir.   (ठीक आहे सर. काही असेल तर सांगा ना आम्हाला सर.)\n[27s] CUSTOMER: I will tell, I will tell, I will definitely tell.   (सांगेन सांगेन, नक्की सांगेन.)\n[29s] AGENT: Done sir, done. Okay.   (डन सर, डन. ओके.)\n[30s] CUSTOMER: Okay okay okay. Thank you.   (ओके ओके ओके. थँक्यू.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 19,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "19 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "For new registrations, you must complete the discovery questions to build a profile, even if the customer has no immediate need, before ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a newly registered customer (Galvanic Engineers) to verify their account. The agent asked if there was a current requirement, and the customer said no. The call was then concluded without any discovery or scheduling a specific follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, greetings. I'm calling from JSW One, Jindal Steel.\", \"comment\": \"The agent provided a standard professional opening and stated the reason for the call (the registration).\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only confirmed the customer's name but did not ask about their procurement city, involvement in decisions, or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business, volume, or current procurement habits.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent mentioned the portal but did not explain any of its benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"do you have any live requirement right now?\", \"comment\": \"The agent asked for a requirement, but after the customer said no, they failed to schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended vaguely with 'If there is anything, please tell us', not with a confirmed quote, specific callback, or walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"For new registrations, you must complete the discovery questions to build a profile, even if the customer has no immediate need, before ending the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a newly registered customer (Galvanic Engineers) to verify their account. The agent asked if there was a current requirement, and the customer said no. The call was then concluded without any discovery or scheduling a specific follow-up.\"}",
  "error": null,
  "latency_ms": 32458,
  "input_tokens": 3105,
  "output_tokens": 717,
  "created_at": "2026-09-25 11:46:51",
  "sentiment": "positive",
  "sentiment_score": 0.278,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 2,
  "lex_hits": 11,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.681,
  "agent_talk_sec": 17.1,
  "customer_talk_sec": 8.0,
  "dead_air_sec": 32.9,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 259.6,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 9,
  "discovery_qs": 4,
  "words_agent": 74,
  "words_customer": 31,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834945691",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.6,
      "end_s": 2.0,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178834945691",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.3,
      "end_s": 2.6,
      "text_en": "Yes?",
      "text_native": "हा?"
    },
    {
      "ucid": "21112178834945691",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.8,
      "end_s": 3.7,
      "text_en": "Is this Kiran sir speaking?",
      "text_native": "किरण सर बोलताय का?"
    },
    {
      "ucid": "21112178834945691",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.8,
      "end_s": 4.1,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178834945691",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.3,
      "end_s": 6.5,
      "text_en": "Sir, greetings. I'm calling from JSW One, Jindal Steel.",
      "text_native": "सर नमस्कार, JSW One मधनं बोलतोय, जिंदाल स्टील."
    },
    {
      "ucid": "21112178834945691",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.6,
      "end_s": 7.6,
      "text_en": "Yes, tell me, tell me.",
      "text_native": "हा बोला ना, बोला."
    },
    {
      "ucid": "21112178834945691",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.9,
      "end_s": 11.6,
      "text_en": "Sir, actually your account was registered under the name of Galvanic Engineers on our portal.",
      "text_native": "सर एक्चुअली आपला अकाउंट रजिस्टर्ड होता, Galvanic Engineers च्या नावानी आपल्या पोर्टलवर."
    },
    {
      "ucid": "21112178834945691",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.9,
      "end_s": 12.3,
      "text_en": "Okay.",
      "text_native": "ओके."
    },
    {
      "ucid": "21112178834945691",
      "idx": 8,
      "speaker": "agent",
      "start_s": 12.9,
      "end_s": 14.6,
      "text_en": "For Thane location, Bhiwandi.",
      "text_native": "For Thane location, Bhiwandi."
    },
    {
      "ucid": "21112178834945691",
      "idx": 9,
      "speaker": "customer",
      "start_s": 14.6,
      "end_s": 15.0,
      "text_en": "Okay.",
      "text_native": "ओके."
    },
    {
      "ucid": "21112178834945691",
      "idx": 10,
      "speaker": "agent",
      "start_s": 15.3,
      "end_s": 18.8,
      "text_en": "So sir, I had actually called to confirm this, do you have any live requirement right now?",
      "text_native": "सो सर मी एक्चुअली कॉल केला होता हे कन्फर्म करायला, काही सध्या आहे रिक्वायरमेंट लाईव्ह आपल्याला?"
    },
    {
      "ucid": "21112178834945691",
      "idx": 11,
      "speaker": "customer",
      "start_s": 19.1,
      "end_s": 21.0,
      "text_en": "No, nothing. Not right now.",
      "text_native": "नाही, काही नाही. आता तर नाही."
    },
    {
      "ucid": "21112178834945691",
      "idx": 12,
      "speaker": "agent",
      "start_s": 21.5,
      "end_s": 21.8,
      "text_en": "I see.",
      "text_native": "अच्छा."
    },
    {
      "ucid": "21112178834945691",
      "idx": 13,
      "speaker": "agent",
      "start_s": 22.3,
      "end_s": 24.0,
      "text_en": "Are you planning anything this month, sir?",
      "text_native": "या मंथ मध्ये काही प्लॅनिंग करताय का सर?"
    },
    {
      "ucid": "21112178834945691",
      "idx": 14,
      "speaker": "customer",
      "start_s": 24.2,
      "end_s": 24.7,
      "text_en": "No, no.",
      "text_native": "नाही नाही."
    },
    {
      "ucid": "21112178834945691",
      "idx": 15,
      "speaker": "agent",
      "start_s": 25.3,
      "end_s": 27.1,
      "text_en": "Alright sir. If there is anything, please tell us, sir.",
      "text_native": "ठीक आहे सर. काही असेल तर सांगा ना आम्हाला सर."
    },
    {
      "ucid": "21112178834945691",
      "idx": 16,
      "speaker": "customer",
      "start_s": 27.3,
      "end_s": 28.8,
      "text_en": "I will tell, I will tell, I will definitely tell.",
      "text_native": "सांगेन सांगेन, नक्की सांगेन."
    },
    {
      "ucid": "21112178834945691",
      "idx": 17,
      "speaker": "agent",
      "start_s": 29.0,
      "end_s": 30.0,
      "text_en": "Done sir, done. Okay.",
      "text_native": "डन सर, डन. ओके."
    },
    {
      "ucid": "21112178834945691",
      "idx": 18,
      "speaker": "customer",
      "start_s": 30.2,
      "end_s": 31.8,
      "text_en": "Okay okay okay. Thank you.",
      "text_native": "ओके ओके ओके. थँक्यू."
    }
  ],
  "steps": [
    {
      "ucid": "21112178834945691",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, greetings. I'm calling from JSW One, Jindal Steel.",
      "comment": "The agent provided a standard professional opening and stated the reason for the call (the registration)."
    },
    {
      "ucid": "21112178834945691",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "The agent only confirmed the customer's name but did not ask about their procurement city, involvement in decisions, or best contact details."
    },
    {
      "ucid": "21112178834945691",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business, volume, or current procurement habits."
    },
    {
      "ucid": "21112178834945691",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent mentioned the portal but did not explain any of its benefits like transparent pricing, test certificates, or stock availability."
    },
    {
      "ucid": "21112178834945691",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "do you have any live requirement right now?",
      "comment": "The agent asked for a requirement, but after the customer said no, they failed to schedule a specific callback date."
    },
    {
      "ucid": "21112178834945691",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended vaguely with 'If there is anything, please tell us', not with a confirmed quote, specific callback, or walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}