{
  "ucid": "21112178834928481",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 17:11:24",
  "end_time": "2026-09-02 17:13:23",
  "duration_sec": 119,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0f2683a4fb397323bc43c95d1158a2d9.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1203,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834928481__DIA0f2683a4fb397323bc43c95d1158a2d9.mp3",
  "audio_bytes": 206712,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 68.904,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हलो?)\n[2s] AGENT: Hello?\n[2s] CUSTOMER: Suresh?   (सुरेश?)\n[3s] AGENT: Uh sir, good evening. Karthikeya this side from JSW One.\n[6s] CUSTOMER: Speak?   (बोलो?)\n[7s] AGENT: Hello?\n[9s] CUSTOMER: Hello?   (हलो?)\n[10s] AGENT: Hello?\n[10s] CUSTOMER: Speak.   (बोलिए।)\n[11s] AGENT: Yes sir, this was registered from your Lakshmi Steel Traders on our platform. I was calling from JSW.   (हांजी सर, ये आपका लक्ष्मी Steel Traders से रजिस्टर था हमारे platform पे। JSW से बात कर रहा था।)\n[15s] CUSTOMER: From JSW?   (JSW से?)\n[16s] AGENT: Yes, yes.   (हांजी हांजी।)\n[16s] AGENT: So in this, sir, do you have a requirement for steel? Like HR, CR, GI, etc.?   (तो इसमें सर आपको अपना steel में requirement रहता है? HR, CR, GI वगेरा का?)\n[20s] CUSTOMER: I'll give you another number, my brother's, take that. The number, call that number.   (और एक नंबर देता, हमारा भाई का, वो ले लो। नंबर, वो नंबर को फोन कीजिए।)\n[23s] AGENT: Your brother's, right? Tell me.   (आपके भाई का ना? बताइए।)\n[24s] CUSTOMER: Yes, I'll give the number, I'll give my brother's number, call that number.   (हां, नंबर देता, भाई का नंबर देता, वो नंबर को फोन कीजिए।)\n[26s] AGENT: Okay.   (अच्छा।)\n[27s] CUSTOMER: Should I give the number?   (नंबर दूं?)\n[28s] AGENT: Yes, please tell me.   (हांजी, बोलिए बोलिए।)\n[29s] CUSTOMER: 97\n[30s] AGENT: 97\n[31s] CUSTOMER: 39\n[31s] AGENT: 39\n[32s] CUSTOMER: 422\n[33s] AGENT: 422\n[34s] CUSTOMER: 106\n[35s] AGENT: 106. What is his name?   (106. क्या नाम है इनका?)\n[36s] CUSTOMER: His is Bheraram Patel.   (उसका भेराराम पटेल।)\n[37s] AGENT: Okay.\n[38s] CUSTOMER: Call him, he he will talk...   (उसको फोन करो, वो वो बात...)\n[40s] AGENT: Okay, I will talk to him.   (ठीक है मैं इनसे बात कर लेता हूं।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 31,
  "connected": 1,
  "audio_notes": "noisy: There is significant background noise and clatter on the customer's side throughout the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "31 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer immediately provides a different contact, secure the name and role of the new person before ending the call; you successfully got the name, but adding their role would strengthen the next attempt.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registration, Lakshmi Steel Traders. The person who answered immediately stated he was not the right contact and provided his brother's name and number for steel-related inquiries. The agent took down the new contact details and agreed to call that number.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, good evening. Karthikeya this side from JSW One.\", \"comment\": \"The agent provided a warm and professional opening, identifying himself and the company.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the four required verification questions before the customer deflected the call.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"So in this, sir, do you have a requirement for steel? Like HR, CR, GI, etc.?\", \"comment\": \"The agent asked a very high-level question about requirements but did not ask any of the specific discovery questions before the customer redirected him.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was too short to reach the platform education stage.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent asked about a current requirement, but the customer deflected instead of answering, so no opportunity was identified or scheduled.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, I will talk to him.\", \"comment\": \"The agent agreed to call a different person, which is not one of the three defined successful closure outcomes (quote, specific callback, walkthrough).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately provides a different contact, secure the name and role of the new person before ending the call; you successfully got the name, but adding their role would strengthen the next attempt.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registration, Lakshmi Steel Traders. The person who answered immediately stated he was not the right contact and provided his brother's name and number for steel-related inquiries. The agent took down the new contact details and agreed to call that number.\"}",
  "error": null,
  "latency_ms": 26361,
  "input_tokens": 3290,
  "output_tokens": 739,
  "created_at": "2026-09-25 11:46:48",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.546,
  "agent_talk_sec": 19.7,
  "customer_talk_sec": 16.4,
  "dead_air_sec": 82.9,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 225.4,
  "interruptions": 0,
  "agent_turns": 16,
  "customer_turns": 15,
  "discovery_qs": 7,
  "words_agent": 74,
  "words_customer": 53,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834928481",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.8,
      "end_s": 1.5,
      "text_en": "Hello?",
      "text_native": "हलो?"
    },
    {
      "ucid": "21112178834928481",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 2.3,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178834928481",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.4,
      "end_s": 3.0,
      "text_en": "Suresh?",
      "text_native": "सुरेश?"
    },
    {
      "ucid": "21112178834928481",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.0,
      "end_s": 5.4,
      "text_en": "Uh sir, good evening. Karthikeya this side from JSW One.",
      "text_native": "Uh sir, good evening. Karthikeya this side from JSW One."
    },
    {
      "ucid": "21112178834928481",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.9,
      "end_s": 6.5,
      "text_en": "Speak?",
      "text_native": "बोलो?"
    },
    {
      "ucid": "21112178834928481",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 8.9,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178834928481",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 9.5,
      "text_en": "Hello?",
      "text_native": "हलो?"
    },
    {
      "ucid": "21112178834928481",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.5,
      "end_s": 10.0,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178834928481",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.2,
      "end_s": 10.6,
      "text_en": "Speak.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178834928481",
      "idx": 9,
      "speaker": "agent",
      "start_s": 10.7,
      "end_s": 14.4,
      "text_en": "Yes sir, this was registered from your Lakshmi Steel Traders on our platform. I was calling from JSW.",
      "text_native": "हांजी सर, ये आपका लक्ष्मी Steel Traders से रजिस्टर था हमारे platform पे। JSW से बात कर रहा था।"
    },
    {
      "ucid": "21112178834928481",
      "idx": 10,
      "speaker": "customer",
      "start_s": 14.6,
      "end_s": 15.4,
      "text_en": "From JSW?",
      "text_native": "JSW से?"
    },
    {
      "ucid": "21112178834928481",
      "idx": 11,
      "speaker": "agent",
      "start_s": 15.5,
      "end_s": 16.0,
      "text_en": "Yes, yes.",
      "text_native": "हांजी हांजी।"
    },
    {
      "ucid": "21112178834928481",
      "idx": 12,
      "speaker": "agent",
      "start_s": 16.5,
      "end_s": 19.5,
      "text_en": "So in this, sir, do you have a requirement for steel? Like HR, CR, GI, etc.?",
      "text_native": "तो इसमें सर आपको अपना steel में requirement रहता है? HR, CR, GI वगेरा का?"
    },
    {
      "ucid": "21112178834928481",
      "idx": 13,
      "speaker": "customer",
      "start_s": 19.6,
      "end_s": 22.9,
      "text_en": "I'll give you another number, my brother's, take that. The number, call that number.",
      "text_native": "और एक नंबर देता, हमारा भाई का, वो ले लो। नंबर, वो नंबर को फोन कीजिए।"
    },
    {
      "ucid": "21112178834928481",
      "idx": 14,
      "speaker": "agent",
      "start_s": 23.0,
      "end_s": 24.1,
      "text_en": "Your brother's, right? Tell me.",
      "text_native": "आपके भाई का ना? बताइए।"
    },
    {
      "ucid": "21112178834928481",
      "idx": 15,
      "speaker": "customer",
      "start_s": 24.1,
      "end_s": 26.4,
      "text_en": "Yes, I'll give the number, I'll give my brother's number, call that number.",
      "text_native": "हां, नंबर देता, भाई का नंबर देता, वो नंबर को फोन कीजिए।"
    },
    {
      "ucid": "21112178834928481",
      "idx": 16,
      "speaker": "agent",
      "start_s": 26.5,
      "end_s": 27.0,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178834928481",
      "idx": 17,
      "speaker": "customer",
      "start_s": 27.2,
      "end_s": 27.9,
      "text_en": "Should I give the number?",
      "text_native": "नंबर दूं?"
    },
    {
      "ucid": "21112178834928481",
      "idx": 18,
      "speaker": "agent",
      "start_s": 28.1,
      "end_s": 29.0,
      "text_en": "Yes, please tell me.",
      "text_native": "हांजी, बोलिए बोलिए।"
    },
    {
      "ucid": "21112178834928481",
      "idx": 19,
      "speaker": "customer",
      "start_s": 29.0,
      "end_s": 29.9,
      "text_en": "97",
      "text_native": "97"
    },
    {
      "ucid": "21112178834928481",
      "idx": 20,
      "speaker": "agent",
      "start_s": 30.0,
      "end_s": 30.5,
      "text_en": "97",
      "text_native": "97"
    },
    {
      "ucid": "21112178834928481",
      "idx": 21,
      "speaker": "customer",
      "start_s": 30.6,
      "end_s": 31.2,
      "text_en": "39",
      "text_native": "39"
    },
    {
      "ucid": "21112178834928481",
      "idx": 22,
      "speaker": "agent",
      "start_s": 31.3,
      "end_s": 31.9,
      "text_en": "39",
      "text_native": "39"
    },
    {
      "ucid": "21112178834928481",
      "idx": 23,
      "speaker": "customer",
      "start_s": 32.0,
      "end_s": 32.8,
      "text_en": "422",
      "text_native": "422"
    },
    {
      "ucid": "21112178834928481",
      "idx": 24,
      "speaker": "agent",
      "start_s": 32.9,
      "end_s": 33.5,
      "text_en": "422",
      "text_native": "422"
    },
    {
      "ucid": "21112178834928481",
      "idx": 25,
      "speaker": "customer",
      "start_s": 33.6,
      "end_s": 34.4,
      "text_en": "106",
      "text_native": "106"
    },
    {
      "ucid": "21112178834928481",
      "idx": 26,
      "speaker": "agent",
      "start_s": 34.6,
      "end_s": 35.7,
      "text_en": "106. What is his name?",
      "text_native": "106. क्या नाम है इनका?"
    },
    {
      "ucid": "21112178834928481",
      "idx": 27,
      "speaker": "customer",
      "start_s": 35.8,
      "end_s": 37.0,
      "text_en": "His is Bheraram Patel.",
      "text_native": "उसका भेराराम पटेल।"
    },
    {
      "ucid": "21112178834928481",
      "idx": 28,
      "speaker": "agent",
      "start_s": 37.3,
      "end_s": 37.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178834928481",
      "idx": 29,
      "speaker": "customer",
      "start_s": 38.1,
      "end_s": 40.3,
      "text_en": "Call him, he he will talk...",
      "text_native": "उसको फोन करो, वो वो बात..."
    },
    {
      "ucid": "21112178834928481",
      "idx": 30,
      "speaker": "agent",
      "start_s": 40.4,
      "end_s": 41.8,
      "text_en": "Okay, I will talk to him.",
      "text_native": "ठीक है मैं इनसे बात कर लेता हूं।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178834928481",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Uh sir, good evening. Karthikeya this side from JSW One.",
      "comment": "The agent provided a warm and professional opening, identifying himself and the company."
    },
    {
      "ucid": "21112178834928481",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the four required verification questions before the customer deflected the call."
    },
    {
      "ucid": "21112178834928481",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "So in this, sir, do you have a requirement for steel? Like HR, CR, GI, etc.?",
      "comment": "The agent asked a very high-level question about requirements but did not ask any of the specific discovery questions before the customer redirected him."
    },
    {
      "ucid": "21112178834928481",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was too short to reach the platform education stage."
    },
    {
      "ucid": "21112178834928481",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent asked about a current requirement, but the customer deflected instead of answering, so no opportunity was identified or scheduled."
    },
    {
      "ucid": "21112178834928481",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, I will talk to him.",
      "comment": "The agent agreed to call a different person, which is not one of the three defined successful closure outcomes (quote, specific callback, walkthrough)."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}