{
  "ucid": "21112178834923411",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 17:10:34",
  "end_time": "2026-09-02 17:11:30",
  "duration_sec": 56,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA49b14cca7bea5dae780bde66a72e5c1c.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1204,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834923411__DIA49b14cca7bea5dae780bde66a72e5c1c.mp3",
  "audio_bytes": 105624,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 35.208,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello, A-Tech Engineering?   (हॅलो, ए टेक इंजिनिअरिंग?)\n[3s] CUSTOMER: Yes, speak.   (हो बोला.)\n[4s] AGENT: Sir, this is Anukriti speaking from JSW One.   (सर, अनुकृती बोलतीये JSW One मधून.)\n[7s] CUSTOMER: Yes, speak.   (हा बोला.)\n[7s] AGENT: Sir, I wanted to know if you have any requirement in sheet metal.   (सर, काय requirement आहे का जाणून घ्यायचं होतं sheet metal मध्ये.)\n[11s] CUSTOMER: Where are you calling from now?   (तुम्ही आता कुठून बोलताय?)\n[13s] AGENT: Sir, I am calling from Mumbai.   (सर, मी मुंबई वरून बोलतीये.)\n[15s] CUSTOMER: Okay. The thing is, our minimum order is only one or two tonnes. For that much, it's not affordable.   (बरं. कसं आहे ना, मिनिमम आमची एक दोन टनाचीच order असते. ते तेवढ्यासाठी ते परवडत नाही.)\n[20s] AGENT: Right, understood. Okay. Thank you.   (बरोबर, समजलं. ठीक आहे. Thank you.)\n[23s] CUSTOMER: Okay, okay.",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: No significant issues.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer raises an objection about low quantity making it unaffordable, you must try to handle it instead of ending the call; you could have offered to quote anyway as a benchmark.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registration from an engineering company. The customer immediately stated their requirement is only 1-2 tonnes, which they believe is not affordable to purchase from JSW One. The agent accepted this and ended the call without attempting any discovery or objection handling.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, this is Anukriti speaking from JSW One.\", \"comment\": \"The agent provided a standard, professional opening.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Hello, A-Tech Engineering?\", \"comment\": \"The agent only verified the company name and did not ask about procurement city, role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could explain the platform benefits.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I wanted to know if you have any requirement in sheet metal.\", \"comment\": \"The agent asked for a requirement but did not handle the subsequent objection to identify an opportunity or schedule a next step.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was terminated without a quote, specific callback, or walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer raises an objection about low quantity making it unaffordable, you must try to handle it instead of ending the call; you could have offered to quote anyway as a benchmark.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"our minimum order is only one or two tonnes. For that much, it's not affordable.\", \"response\": \"Right, understood. Okay. Thank you.\"}], \"call_summary\": \"The agent contacted a new registration from an engineering company. The customer immediately stated their requirement is only 1-2 tonnes, which they believe is not affordable to purchase from JSW One. The agent accepted this and ended the call without attempting any discovery or objection handling.\"}",
  "error": null,
  "latency_ms": 42003,
  "input_tokens": 2930,
  "output_tokens": 761,
  "created_at": "2026-09-25 11:47:10",
  "sentiment": "positive",
  "sentiment_score": 0.273,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 0,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.572,
  "agent_talk_sec": 10.7,
  "customer_talk_sec": 8.0,
  "dead_air_sec": 37.3,
  "longest_monologue_sec": 3.2,
  "agent_wpm": 201.9,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 6,
  "discovery_qs": 1,
  "words_agent": 36,
  "words_customer": 32,
  "monologue_heavy": 0,
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    {
      "ucid": "21112178834923411",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.3,
      "end_s": 0.85,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178834923411",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.46,
      "end_s": 2.86,
      "text_en": "Hello, A-Tech Engineering?",
      "text_native": "हॅलो, ए टेक इंजिनिअरिंग?"
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    {
      "ucid": "21112178834923411",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.26,
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      "text_en": "Yes, speak.",
      "text_native": "हो बोला."
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    {
      "ucid": "21112178834923411",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.24,
      "end_s": 6.21,
      "text_en": "Sir, this is Anukriti speaking from JSW One.",
      "text_native": "सर, अनुकृती बोलतीये JSW One मधून."
    },
    {
      "ucid": "21112178834923411",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.65,
      "end_s": 7.1,
      "text_en": "Yes, speak.",
      "text_native": "हा बोला."
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    {
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      "speaker": "agent",
      "start_s": 7.44,
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      "text_en": "Sir, I wanted to know if you have any requirement in sheet metal.",
      "text_native": "सर, काय requirement आहे का जाणून घ्यायचं होतं sheet metal मध्ये."
    },
    {
      "ucid": "21112178834923411",
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      "text_en": "Where are you calling from now?",
      "text_native": "तुम्ही आता कुठून बोलताय?"
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    {
      "ucid": "21112178834923411",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.84,
      "end_s": 14.5,
      "text_en": "Sir, I am calling from Mumbai.",
      "text_native": "सर, मी मुंबई वरून बोलतीये."
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      "ucid": "21112178834923411",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.2,
      "end_s": 19.54,
      "text_en": "Okay. The thing is, our minimum order is only one or two tonnes. For that much, it's not affordable.",
      "text_native": "बरं. कसं आहे ना, मिनिमम आमची एक दोन टनाचीच order असते. ते तेवढ्यासाठी ते परवडत नाही."
    },
    {
      "ucid": "21112178834923411",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.84,
      "end_s": 22.3,
      "text_en": "Right, understood. Okay. Thank you.",
      "text_native": "बरोबर, समजलं. ठीक आहे. Thank you."
    },
    {
      "ucid": "21112178834923411",
      "idx": 10,
      "speaker": "customer",
      "start_s": 22.55,
      "end_s": 23.14,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    }
  ],
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    {
      "ucid": "21112178834923411",
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      "comment": "The agent provided a standard, professional opening."
    },
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      "ucid": "21112178834923411",
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      "result": "fail",
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      "questions_hit": 1,
      "evidence": "Hello, A-Tech Engineering?",
      "comment": "The agent only verified the company name and did not ask about procurement city, role, or contact details."
    },
    {
      "ucid": "21112178834923411",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178834923411",
      "step_id": "NR4",
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      "result": "fail",
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      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could explain the platform benefits."
    },
    {
      "ucid": "21112178834923411",
      "step_id": "NR5",
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      "result": "fail",
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      "questions_hit": null,
      "evidence": "Sir, I wanted to know if you have any requirement in sheet metal.",
      "comment": "The agent asked for a requirement but did not handle the subsequent objection to identify an opportunity or schedule a next step."
    },
    {
      "ucid": "21112178834923411",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
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      "result": "fail",
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      "questions_hit": null,
      "evidence": "",
      "comment": "The call was terminated without a quote, specific callback, or walkthrough being scheduled."
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  "objections": [
    {
      "ucid": "21112178834923411",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "our minimum order is only one or two tonnes. For that much, it's not affordable.",
      "response": "Right, understood. Okay. Thank you."
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}