Call 21112178834882781 2026-09-02 · Rohit Mishra · 1:19
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: wrong_product
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.41
confidence high · +4/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about the business type and did not probe for monthly tonnage, brands, payment terms, or past JSW experience.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
When the customer said they had no current requirement, the agent did not schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Kuldeep ji, Rohit Mishra speaking from JSW One, from Mumbai.
Summary
The agent contacted a newly registered lead from 'Terix Computer Services'. The agent identified that the company is service-based (IT contracts/AMCs) and likely not a steel buyer. When the customer confirmed they had no current requirement, the agent ended the call without further discovery or setting a next step.
Coaching
After the customer states they have no immediate need, you must still attempt to set a specific date for a future follow-up instead of ending the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Kuldeep ji, Rohit Mishra speaking from JSW One, from Mumbai. The agent provided a warm, professional opening and introduced himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Kuldeep ji, this uh, you have a company called Terix Computer Services. The agent only verified the company name and did not ask about procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | So uh, I mean, what kind of company do you have? Is it a service-based company, sir? The agent only asked about the business type and did not probe for monthly tonnage, brands, payment terms, or past JSW experience. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any aspect of the JSW One platform or its value proposition. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Right now, uh, can I help you with anything, Kuldeep ji? Do you have any requirement? When the customer said they had no current requirement, the agent did not schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | No problem. No problem. You can call on this number. Okay. Thank you. The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.772 heavy | 28.7s | 8.5s | 41.8s | 6.8s | 273.9 | 0 | 9 | 9 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.4s
Hello?
हेलो?
agent
6.2s
Hello?
हेलो?
customer
7.0s
Speak.
बोलिए।
agent
7.7s
Yes sir. Kuldeep ji, hello. Good evening.
हां सर। कुलदीप जी, नमस्ते। Good evening.
customer
10.6s
Yes sir, tell me.
Yes sir, बताइए।
agent
11.7s
Kuldeep ji, Rohit Mishra speaking from JSW One, from Mumbai.
कुलदीप जी, रोहित मिश्रा बात कर रहा हूं JSW One से, from Mumbai.
customer
14.8s
Yes sir, speak.
Yes sir, बोलिए।
agent
15.8s
Kuldeep ji, this uh, you have a company called Terix Computer Services. Uh, your company was registered on my platform for many days.
कुलदीप जी, ये uh Terix Computer Services करके आपकी कंपनी है। uh मेरे प्लैटफॉर्म पे रजिस्टर्ड थी आपकी कंपनी काफी दिनों से।
customer
21.1s
Okay.
agent
21.7s
And uh unfortunately, maybe Varun had connected with you before. But uh we couldn't talk in detail. So now you have recently registered on my platform.
And uh unfortunately शायद वरुण ने आपसे कनेक्ट किया होगा पहले। But uh बात नहीं हो पाई है डिटेल्स में। तो अभी आपने रिसेंटली रजिस्टर किया है मेरे प्लैटफॉर्म पे।
customer
29.0s
Yes, yes.
हां हां।
agent
29.5s
So uh, I mean, what kind of company do you have? Is it a service-based company, sir? Because
तो uh मतलब आपका किस किस तरह का कंपनी है? Service based कंपनी है सर? Because
customer
32.0s
It's service-based, sir, service-based.
Service based है सर, service based.
agent
33.2s
Yes yes, okay. What kind of services do you have? Are they contractual services?
हां हां, okay. किस तरह की मतलब सर्विसेस है आपकी? कॉन्ट्रैक्चुअल सर्विसेस है?
customer
36.2s
Yes, contracts, AMCs, etc., we provide, sir.
हां, कॉन्ट्रैक्ट्स, AMCs वगेरा हम लोग प्रोवाइड करते हैं सर।
agent
39.2s
Okay. Okay. Right now, uh, can I help you with anything, Kuldeep ji? Do you have any requirement?
Okay. Okay. अभी uh मैं कुछ हेल्प कर सकता हूं कुलदीप जी आपको? कुछ रिक्वायरमेंट है?
customer
43.4s
Right now there is nothing, sir. If there is, I will definitely inform you.
अभी तो कुछ नहीं है सर। होगा तो मैं आपको इन्फॉर्म करूंगा डेफिनेटली।
agent
45.9s
No problem. No problem. You can call on this number. Okay. Thank you.
No problem. No problem. आप इस नंबर पे कॉल कर लेना। Okay. Thank you.