{
  "ucid": "21112178834882781",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 17:03:47",
  "end_time": "2026-09-02 17:05:06",
  "duration_sec": 79,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAfeaaf7053fcda61bccd0a5980efd1a78.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1208,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834882781__DIAfeaaf7053fcda61bccd0a5980efd1a78.mp3",
  "audio_bytes": 201960,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 67.32,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?   (हेलो?)\n[6s] AGENT: Hello?   (हेलो?)\n[7s] CUSTOMER: Speak.   (बोलिए।)\n[8s] AGENT: Yes sir. Kuldeep ji, hello. Good evening.   (हां सर। कुलदीप जी, नमस्ते। Good evening.)\n[11s] CUSTOMER: Yes sir, tell me.   (Yes sir, बताइए।)\n[12s] AGENT: Kuldeep ji, Rohit Mishra speaking from JSW One, from Mumbai.   (कुलदीप जी, रोहित मिश्रा बात कर रहा हूं JSW One से, from Mumbai.)\n[15s] CUSTOMER: Yes sir, speak.   (Yes sir, बोलिए।)\n[16s] AGENT: Kuldeep ji, this uh, you have a company called Terix Computer Services. Uh, your company was registered on my platform for many days.   (कुलदीप जी, ये uh Terix Computer Services करके आपकी कंपनी है। uh मेरे प्लैटफॉर्म पे रजिस्टर्ड थी आपकी कंपनी काफी दिनों से।)\n[21s] CUSTOMER: Okay.\n[22s] AGENT: And uh unfortunately, maybe Varun had connected with you before. But uh we couldn't talk in detail. So now you have recently registered on my platform.   (And uh unfortunately शायद वरुण ने आपसे कनेक्ट किया होगा पहले। But uh बात नहीं हो पाई है डिटेल्स में। तो अभी आपने रिसेंटली रजिस्टर किया है मेरे प्लैटफॉर्म पे।)\n[29s] CUSTOMER: Yes, yes.   (हां हां।)\n[30s] AGENT: So uh, I mean, what kind of company do you have? Is it a service-based company, sir? Because   (तो uh मतलब आपका किस किस तरह का कंपनी है? Service based कंपनी है सर? Because)\n[32s] CUSTOMER: It's service-based, sir, service-based.   (Service based है सर, service based.)\n[33s] AGENT: Yes yes, okay. What kind of services do you have? Are they contractual services?   (हां हां, okay. किस तरह की मतलब सर्विसेस है आपकी? कॉन्ट्रैक्चुअल सर्विसेस है?)\n[36s] CUSTOMER: Yes, contracts, AMCs, etc., we provide, sir.   (हां, कॉन्ट्रैक्ट्स, AMCs वगेरा हम लोग प्रोवाइड करते हैं सर।)\n[39s] AGENT: Okay. Okay. Right now, uh, can I help you with anything, Kuldeep ji? Do you have any requirement?   (Okay. Okay. अभी uh मैं कुछ हेल्प कर सकता हूं कुलदीप जी आपको? कुछ रिक्वायरमेंट है?)\n[43s] CUSTOMER: Right now there is nothing, sir. If there is, I will definitely inform you.   (अभी तो कुछ नहीं है सर। होगा तो मैं आपको इन्फॉर्म करूंगा डेफिनेटली।)\n[46s] AGENT: No problem. No problem. You can call on this number. Okay. Thank you.   (No problem. No problem. आप इस नंबर पे कॉल कर लेना। Okay. Thank you.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 18,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the customer's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "18 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "After the customer states they have no immediate need, you must still attempt to set a specific date for a future follow-up instead of ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered lead from 'Terix Computer Services'. The agent identified that the company is service-based (IT contracts/AMCs) and likely not a steel buyer. When the customer confirmed they had no current requirement, the agent ended the call without further discovery or setting a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Kuldeep ji, Rohit Mishra speaking from JSW One, from Mumbai.\", \"comment\": \"The agent provided a warm, professional opening and introduced himself and the company.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Kuldeep ji, this uh, you have a company called Terix Computer Services.\", \"comment\": \"The agent only verified the company name and did not ask about procurement city, decision-making role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"So uh, I mean, what kind of company do you have? Is it a service-based company, sir?\", \"comment\": \"The agent only asked about the business type and did not probe for monthly tonnage, brands, payment terms, or past JSW experience.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any aspect of the JSW One platform or its value proposition.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Right now, uh, can I help you with anything, Kuldeep ji? Do you have any requirement?\", \"comment\": \"When the customer said they had no current requirement, the agent did not schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"No problem. No problem. You can call on this number. Okay. Thank you.\", \"comment\": \"The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After the customer states they have no immediate need, you must still attempt to set a specific date for a future follow-up instead of ending the call.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered lead from 'Terix Computer Services'. The agent identified that the company is service-based (IT contracts/AMCs) and likely not a steel buyer. When the customer confirmed they had no current requirement, the agent ended the call without further discovery or setting a next step.\"}",
  "error": null,
  "latency_ms": 28761,
  "input_tokens": 3282,
  "output_tokens": 787,
  "created_at": "2026-09-25 11:47:13",
  "sentiment": "positive",
  "sentiment_score": 0.415,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.772,
  "agent_talk_sec": 28.7,
  "customer_talk_sec": 8.5,
  "dead_air_sec": 41.8,
  "longest_monologue_sec": 6.8,
  "agent_wpm": 273.9,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 9,
  "discovery_qs": 7,
  "words_agent": 131,
  "words_customer": 39,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178834882781",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.38,
      "end_s": 5.7,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178834882781",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.2,
      "end_s": 6.53,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178834882781",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.33,
      "text_en": "Speak.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178834882781",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.7,
      "end_s": 9.6,
      "text_en": "Yes sir. Kuldeep ji, hello. Good evening.",
      "text_native": "हां सर। कुलदीप जी, नमस्ते। Good evening."
    },
    {
      "ucid": "21112178834882781",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.57,
      "end_s": 11.17,
      "text_en": "Yes sir, tell me.",
      "text_native": "Yes sir, बताइए।"
    },
    {
      "ucid": "21112178834882781",
      "idx": 5,
      "speaker": "agent",
      "start_s": 11.67,
      "end_s": 14.3,
      "text_en": "Kuldeep ji, Rohit Mishra speaking from JSW One, from Mumbai.",
      "text_native": "कुलदीप जी, रोहित मिश्रा बात कर रहा हूं JSW One से, from Mumbai."
    },
    {
      "ucid": "21112178834882781",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.77,
      "end_s": 15.4,
      "text_en": "Yes sir, speak.",
      "text_native": "Yes sir, बोलिए।"
    },
    {
      "ucid": "21112178834882781",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 20.7,
      "text_en": "Kuldeep ji, this uh, you have a company called Terix Computer Services. Uh, your company was registered on my platform for many days.",
      "text_native": "कुलदीप जी, ये uh Terix Computer Services करके आपकी कंपनी है। uh मेरे प्लैटफॉर्म पे रजिस्टर्ड थी आपकी कंपनी काफी दिनों से।"
    },
    {
      "ucid": "21112178834882781",
      "idx": 8,
      "speaker": "customer",
      "start_s": 21.1,
      "end_s": 21.47,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178834882781",
      "idx": 9,
      "speaker": "agent",
      "start_s": 21.7,
      "end_s": 28.5,
      "text_en": "And uh unfortunately, maybe Varun had connected with you before. But uh we couldn't talk in detail. So now you have recently registered on my platform.",
      "text_native": "And uh unfortunately शायद वरुण ने आपसे कनेक्ट किया होगा पहले। But uh बात नहीं हो पाई है डिटेल्स में। तो अभी आपने रिसेंटली रजिस्टर किया है मेरे प्लैटफॉर्म पे।"
    },
    {
      "ucid": "21112178834882781",
      "idx": 10,
      "speaker": "customer",
      "start_s": 29.0,
      "end_s": 29.4,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178834882781",
      "idx": 11,
      "speaker": "agent",
      "start_s": 29.5,
      "end_s": 32.0,
      "text_en": "So uh, I mean, what kind of company do you have? Is it a service-based company, sir? Because",
      "text_native": "तो uh मतलब आपका किस किस तरह का कंपनी है? Service based कंपनी है सर? Because"
    },
    {
      "ucid": "21112178834882781",
      "idx": 12,
      "speaker": "customer",
      "start_s": 32.0,
      "end_s": 33.2,
      "text_en": "It's service-based, sir, service-based.",
      "text_native": "Service based है सर, service based."
    },
    {
      "ucid": "21112178834882781",
      "idx": 13,
      "speaker": "agent",
      "start_s": 33.2,
      "end_s": 35.9,
      "text_en": "Yes yes, okay. What kind of services do you have? Are they contractual services?",
      "text_native": "हां हां, okay. किस तरह की मतलब सर्विसेस है आपकी? कॉन्ट्रैक्चुअल सर्विसेस है?"
    },
    {
      "ucid": "21112178834882781",
      "idx": 14,
      "speaker": "customer",
      "start_s": 36.2,
      "end_s": 38.5,
      "text_en": "Yes, contracts, AMCs, etc., we provide, sir.",
      "text_native": "हां, कॉन्ट्रैक्ट्स, AMCs वगेरा हम लोग प्रोवाइड करते हैं सर।"
    },
    {
      "ucid": "21112178834882781",
      "idx": 15,
      "speaker": "agent",
      "start_s": 39.2,
      "end_s": 43.0,
      "text_en": "Okay. Okay. Right now, uh, can I help you with anything, Kuldeep ji? Do you have any requirement?",
      "text_native": "Okay. Okay. अभी uh मैं कुछ हेल्प कर सकता हूं कुलदीप जी आपको? कुछ रिक्वायरमेंट है?"
    },
    {
      "ucid": "21112178834882781",
      "idx": 16,
      "speaker": "customer",
      "start_s": 43.4,
      "end_s": 45.8,
      "text_en": "Right now there is nothing, sir. If there is, I will definitely inform you.",
      "text_native": "अभी तो कुछ नहीं है सर। होगा तो मैं आपको इन्फॉर्म करूंगा डेफिनेटली।"
    },
    {
      "ucid": "21112178834882781",
      "idx": 17,
      "speaker": "agent",
      "start_s": 45.9,
      "end_s": 49.0,
      "text_en": "No problem. No problem. You can call on this number. Okay. Thank you.",
      "text_native": "No problem. No problem. आप इस नंबर पे कॉल कर लेना। Okay. Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178834882781",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Kuldeep ji, Rohit Mishra speaking from JSW One, from Mumbai.",
      "comment": "The agent provided a warm, professional opening and introduced himself and the company."
    },
    {
      "ucid": "21112178834882781",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Kuldeep ji, this uh, you have a company called Terix Computer Services.",
      "comment": "The agent only verified the company name and did not ask about procurement city, decision-making role, or contact details."
    },
    {
      "ucid": "21112178834882781",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "So uh, I mean, what kind of company do you have? Is it a service-based company, sir?",
      "comment": "The agent only asked about the business type and did not probe for monthly tonnage, brands, payment terms, or past JSW experience."
    },
    {
      "ucid": "21112178834882781",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any aspect of the JSW One platform or its value proposition."
    },
    {
      "ucid": "21112178834882781",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Right now, uh, can I help you with anything, Kuldeep ji? Do you have any requirement?",
      "comment": "When the customer said they had no current requirement, the agent did not schedule a specific callback date."
    },
    {
      "ucid": "21112178834882781",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "No problem. No problem. You can call on this number. Okay. Thank you.",
      "comment": "The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}