Call 21112178834818931 2026-09-02 · Abdul Ansari · 1:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Wrap up time exceeded :0 | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.12
confidence high · +1/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked as the customer immediately identified themselves as the wrong contact.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent asked about a requirement, the customer said no, and no specific callback date was scheduled to complete the step.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent contacted a person at a company named 'Rudhi Steels and Alloys'. The contact clarified that he is not in the steel business himself (he is in e-commerce) and had already referred a lead from his builder friends to another JSW rep 10 days prior. The agent acknowledged this, and the call ended, confirming the lead was invalid as the contact was not a steel buyer.
Coaching
Your opener created sales pressure instead of building rapport. Always start by verifying the contact's role and confirming their details before asking about requirements; this helps you control the call and complete discovery.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Was there any requirement, sir, for steel like HR, CR? The rates are increasing a lot in the market right now, I called for that. The opener applied immediate sales pressure by asking for a requirement and mentioning price increases, which is contrary to the 'helper not pusher' guideline. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Sir, am I speaking with Rudhi Steels and Alloys Private Limited, sir? The agent only verified the company name before jumping to a requirement check, missing the other 3 basic profile questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately identified themselves as the wrong contact. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call did not progress to the stage where platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although the agent asked about a requirement, the customer said no, and no specific callback date was scheduled to complete the step. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.373 | 13.1s | 22.0s | 45.9s | 4.2s | 306.9 | 0 | 6 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello.
हेलो
agent
2.5s
Yeah, good evening sir. This is Abdul speaking from JSW One.
Yeah, good evening sir. Abdul baat kar raha hoon main JSW One se.
customer
5.2s
Yes, tell me, sir.
हां बोलिए ना सर।
agent
6.0s
Sir, am I speaking with Rudhi Steels and Alloys Private Limited, sir?
सर Rudhi Steels and Alloys Private Limited से बात कर रहे हैं सर?
customer
8.8s
Yes, that's correct, sir.
हां बराबर है सर।
agent
9.9s
Was there any requirement, sir, for steel like HR, CR? The rates are increasing a lot in the market right now, I called for that.
कुछ requirement था क्या सर अभी steel में like HR CR में अभी तो rate बहुत increase कर रहा है market में, उसके लिए phone किया था मैं।
customer
14.5s
Yes, no, it's done. Right now, I mean, I got a call from your team about ten days ago. So I gave them the lead. I mean, I am not actually in the steel business. I am in the e-commerce business. But I was approached by JSW through MSME and they asked for a steel order. So many of my friends are builders in the construction line. So I gave them their contact. So that lead, it was some guy of yours, his name was something like Kishore.
हां नहीं हो गया है। अभी मतलब आपके ही team से एक दस दिन पहले आया था call. तो उनको lead दे दिया था मैंने। मतलब मैं actually steel के business में नहीं हूं। मैं e-commerce के business में हूं। मगर JSW से MSME के through मुझे approach किया गया था और वो लोग steel के लिए order पूछे। तो मेरा बहुत सा friends लोग construction line पे builders है। तो उनको उनका contact मैंने दे दिया। तो वो lead आपका कोई बंदा था उनका नाम किशोर बोलके कोई बंदा था।
agent
30.0s
Kartik and Kishore.
customer
30.9s
Someone named Kishore had called from UP.
किशोर बोलके कोई UP से फोन आया था।
agent
32.8s
Oh, our head office is in Mumbai, it's possible. Okay sir, no problem.
अच्छा हम लोग का head office रहता है Mumbai में, हो सकता है। ठीक है सर कोई नहीं।
customer
35.6s
Yes, so I sent that lead to them. So there must have been two calls to them.
हां तो वो lead उनके पास भेज दिया। तो दो call हो गया होगा उनके पास।
agent
38.6s
Okay, fine sir.
अच्छा ठीक है सर।
customer
39.9s
Yes, okay.
हां ठीक है।