{
  "ucid": "21112178834818931",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 16:53:08",
  "end_time": "2026-09-02 16:54:29",
  "duration_sec": 81,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAea723f7e3af2a876ae9de53e0c8a97c2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1209,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834818931__DIAea723f7e3af2a876ae9de53e0c8a97c2.mp3",
  "audio_bytes": 187704,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 62.568,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हेलो)\n[2s] AGENT: Yeah, good evening sir. This is Abdul speaking from JSW One.   (Yeah, good evening sir. Abdul baat kar raha hoon main JSW One se.)\n[5s] CUSTOMER: Yes, tell me, sir.   (हां बोलिए ना सर।)\n[6s] AGENT: Sir, am I speaking with Rudhi Steels and Alloys Private Limited, sir?   (सर Rudhi Steels and Alloys Private Limited से बात कर रहे हैं सर?)\n[9s] CUSTOMER: Yes, that's correct, sir.   (हां बराबर है सर।)\n[10s] AGENT: Was there any requirement, sir, for steel like HR, CR? The rates are increasing a lot in the market right now, I called for that.   (कुछ requirement था क्या सर अभी steel में like HR CR में अभी तो rate बहुत increase कर रहा है market में, उसके लिए phone किया था मैं।)\n[14s] CUSTOMER: Yes, no, it's done. Right now, I mean, I got a call from your team about ten days ago. So I gave them the lead. I mean, I am not actually in the steel business. I am in the e-commerce business. But I was approached by JSW through MSME and they asked for a steel order. So many of my friends are builders in the construction line. So I gave them their contact. So that lead, it was some guy of yours, his name was something like Kishore.   (हां नहीं हो गया है। अभी मतलब आपके ही team से एक दस दिन पहले आया था call. तो उनको lead दे दिया था मैंने। मतलब मैं actually steel के business में नहीं हूं। मैं e-commerce के business में हूं। मगर JSW से MSME के through मुझे approach किया गया था और वो लोग steel के लिए order पूछे। तो मेरा बहुत सा friends लोग construction line पे builders है। तो उनको उनका contact मैंने दे दिया। तो वो lead आपका कोई बंदा था उनका नाम किशोर बोलके कोई बंदा था।)\n[30s] AGENT: Kartik and Kishore.\n[31s] CUSTOMER: Someone named Kishore had called from UP.   (किशोर बोलके कोई UP से फोन आया था।)\n[33s] AGENT: Oh, our head office is in Mumbai, it's possible. Okay sir, no problem.   (अच्छा हम लोग का head office रहता है Mumbai में, हो सकता है। ठीक है सर कोई नहीं।)\n[36s] CUSTOMER: Yes, so I sent that lead to them. So there must have been two calls to them.   (हां तो वो lead उनके पास भेज दिया। तो दो call हो गया होगा उनके पास।)\n[39s] AGENT: Okay, fine sir.   (अच्छा ठीक है सर।)\n[40s] CUSTOMER: Yes, okay.   (हां ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "Your opener created sales pressure instead of building rapport. Always start by verifying the contact's role and confirming their details before asking about requirements; this helps you control the call and complete discovery.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a person at a company named 'Rudhi Steels and Alloys'. The contact clarified that he is not in the steel business himself (he is in e-commerce) and had already referred a lead from his builder friends to another JSW rep 10 days prior. The agent acknowledged this, and the call ended, confirming the lead was invalid as the contact was not a steel buyer.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Was there any requirement, sir, for steel like HR, CR? The rates are increasing a lot in the market right now, I called for that.\", \"comment\": \"The opener applied immediate sales pressure by asking for a requirement and mentioning price increases, which is contrary to the 'helper not pusher' guideline.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Sir, am I speaking with Rudhi Steels and Alloys Private Limited, sir?\", \"comment\": \"The agent only verified the company name before jumping to a requirement check, missing the other 3 basic profile questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer immediately identified themselves as the wrong contact.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the stage where platform education could be provided.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although the agent asked about a requirement, the customer said no, and no specific callback date was scheduled to complete the step.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opener created sales pressure instead of building rapport. Always start by verifying the contact's role and confirming their details before asking about requirements; this helps you control the call and complete discovery.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a person at a company named 'Rudhi Steels and Alloys'. The contact clarified that he is not in the steel business himself (he is in e-commerce) and had already referred a lead from his builder friends to another JSW rep 10 days prior. The agent acknowledged this, and the call ended, confirming the lead was invalid as the contact was not a steel buyer.\"}",
  "error": null,
  "latency_ms": 41536,
  "input_tokens": 3234,
  "output_tokens": 767,
  "created_at": "2026-09-25 11:47:26",
  "sentiment": "neutral",
  "sentiment_score": 0.12,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.373,
  "agent_talk_sec": 13.1,
  "customer_talk_sec": 22.0,
  "dead_air_sec": 45.9,
  "longest_monologue_sec": 4.2,
  "agent_wpm": 306.9,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 7,
  "discovery_qs": 2,
  "words_agent": 67,
  "words_customer": 124,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834818931",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.47,
      "end_s": 1.9,
      "text_en": "Hello.",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178834818931",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.5,
      "end_s": 4.88,
      "text_en": "Yeah, good evening sir. This is Abdul speaking from JSW One.",
      "text_native": "Yeah, good evening sir. Abdul baat kar raha hoon main JSW One se."
    },
    {
      "ucid": "21112178834818931",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.2,
      "end_s": 5.83,
      "text_en": "Yes, tell me, sir.",
      "text_native": "हां बोलिए ना सर।"
    },
    {
      "ucid": "21112178834818931",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.03,
      "end_s": 8.5,
      "text_en": "Sir, am I speaking with Rudhi Steels and Alloys Private Limited, sir?",
      "text_native": "सर Rudhi Steels and Alloys Private Limited से बात कर रहे हैं सर?"
    },
    {
      "ucid": "21112178834818931",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.8,
      "end_s": 9.68,
      "text_en": "Yes, that's correct, sir.",
      "text_native": "हां बराबर है सर।"
    },
    {
      "ucid": "21112178834818931",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.93,
      "end_s": 14.1,
      "text_en": "Was there any requirement, sir, for steel like HR, CR? The rates are increasing a lot in the market right now, I called for that.",
      "text_native": "कुछ requirement था क्या सर अभी steel में like HR CR में अभी तो rate बहुत increase कर रहा है market में, उसके लिए phone किया था मैं।"
    },
    {
      "ucid": "21112178834818931",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.47,
      "end_s": 29.9,
      "text_en": "Yes, no, it's done. Right now, I mean, I got a call from your team about ten days ago. So I gave them the lead. I mean, I am not actually in the steel business. I am in the e-commerce business. But I was approached by JSW through MSME and they asked for a steel order. So many of my friends are builders in the construction line. So I gave them their contact. So that lead, it was some guy of yours, his name was something like Kishore.",
      "text_native": "हां नहीं हो गया है। अभी मतलब आपके ही team से एक दस दिन पहले आया था call. तो उनको lead दे दिया था मैंने। मतलब मैं actually steel के business में नहीं हूं। मैं e-commerce के business में हूं। मगर JSW से MSME के through मुझे approach किया गया था और वो लोग steel के लिए order पूछे। तो मेरा बहुत सा friends लोग construction line पे builders है। तो उनको उनका contact मैंने दे दिया। तो वो lead आपका कोई बंदा था उनका नाम किशोर बोलके कोई बंदा था।"
    },
    {
      "ucid": "21112178834818931",
      "idx": 7,
      "speaker": "agent",
      "start_s": 30.0,
      "end_s": 30.87,
      "text_en": "Kartik and Kishore.",
      "text_native": "Kartik and Kishore."
    },
    {
      "ucid": "21112178834818931",
      "idx": 8,
      "speaker": "customer",
      "start_s": 30.87,
      "end_s": 32.6,
      "text_en": "Someone named Kishore had called from UP.",
      "text_native": "किशोर बोलके कोई UP से फोन आया था।"
    },
    {
      "ucid": "21112178834818931",
      "idx": 9,
      "speaker": "agent",
      "start_s": 32.8,
      "end_s": 35.2,
      "text_en": "Oh, our head office is in Mumbai, it's possible. Okay sir, no problem.",
      "text_native": "अच्छा हम लोग का head office रहता है Mumbai में, हो सकता है। ठीक है सर कोई नहीं।"
    },
    {
      "ucid": "21112178834818931",
      "idx": 10,
      "speaker": "customer",
      "start_s": 35.6,
      "end_s": 38.0,
      "text_en": "Yes, so I sent that lead to them. So there must have been two calls to them.",
      "text_native": "हां तो वो lead उनके पास भेज दिया। तो दो call हो गया होगा उनके पास।"
    },
    {
      "ucid": "21112178834818931",
      "idx": 11,
      "speaker": "agent",
      "start_s": 38.6,
      "end_s": 39.4,
      "text_en": "Okay, fine sir.",
      "text_native": "अच्छा ठीक है सर।"
    },
    {
      "ucid": "21112178834818931",
      "idx": 12,
      "speaker": "customer",
      "start_s": 39.9,
      "end_s": 40.4,
      "text_en": "Yes, okay.",
      "text_native": "हां ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178834818931",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Was there any requirement, sir, for steel like HR, CR? The rates are increasing a lot in the market right now, I called for that.",
      "comment": "The opener applied immediate sales pressure by asking for a requirement and mentioning price increases, which is contrary to the 'helper not pusher' guideline."
    },
    {
      "ucid": "21112178834818931",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Sir, am I speaking with Rudhi Steels and Alloys Private Limited, sir?",
      "comment": "The agent only verified the company name before jumping to a requirement check, missing the other 3 basic profile questions."
    },
    {
      "ucid": "21112178834818931",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer immediately identified themselves as the wrong contact."
    },
    {
      "ucid": "21112178834818931",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the stage where platform education could be provided."
    },
    {
      "ucid": "21112178834818931",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Although the agent asked about a requirement, the customer said no, and no specific callback date was scheduled to complete the step."
    },
    {
      "ucid": "21112178834818931",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}