21112178834774351 · Call

Call 21112178834774351 2026-09-02 · sudeeps · 1:27

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	No_requirement	full conversation 15 turns, clean transcript (0% inaudible)	Marathi	15	new_registration (campaign_name:medium)

Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some minor background noise but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: construction

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.33

confidence high · +0/−1 from 3 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) Agent skipped all eight discovery questions about the customer's business and procurement habits.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified Although the agent asked about future requirements, no specific callback date was scheduled when the customer had no immediate need.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended abruptly after the customer's final statement, with no agreed next step like a quote, callback, or walkthrough.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

objection The customer raised 1 objection you did not answer: incumbent_supplier

No no, they themselves provide it, JSW. He will provide.

did well

Warm welcome opener

Shubham sir, Sudip speaking from JSW One, Junnar C.

Summary

The agent contacted a new registrant who is a contractor on a JSW project in Dolvi. The customer stated they have no immediate requirement because JSW is directly supplying the steel for their current project. The agent failed to conduct discovery or handle the objection effectively, and the call ended without a next step.

Coaching

You skipped all discovery and profile verification; you must ask these questions first to understand the customer's business before asking for an order.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Shubham sir, Sudip speaking from JSW One, Junnar C. The agent provided a standard, non-aggressive opening.
NR2 Verify basic profile (4 Qs)	1	fail	0	0.0	Agent did not ask any of the four basic profile verification questions.
NR3 Full discovery (8 Qs)	3	fail	0	0.0	Agent skipped all eight discovery questions about the customer's business and procurement habits.
NR4 Platform education	1	fail	–	0.0	Yes, you can order from our portal. Agent mentioned the portal but did not explain any of its value propositions like transparent pricing or test certificates.
NR5 First opportunity identified	2	fail	–	0.0	No requirement at the moment. Meaning, when can it come? Although the agent asked about future requirements, no specific callback date was scheduled when the customer had no immediate need.
NR6 Closure - one of three outcomes	2	fail	–	0.0	The call ended abruptly after the customer's final statement, with no agreed next step like a quote, callback, or walkthrough.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
incumbent_supplier	mishandled	No no, they themselves provide it, JSW. He will provide.	Yes, you can order from our portal.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.62	17.6s	10.8s	58.6s	5.2s	259.1	0	7	8	4

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.8s

Hello.

हॅलो.

agent

1.4s

Hello, is Shubham sir speaking? Shri...

हॅलो, शुभम सर बोलताय का? श्री...

customer

3.0s

Yes, speaking.

हा, बोलतोय.

agent

3.7s

Shubham sir, Sudip speaking from JSW One, Junnar C.

शुभम सर, सुदीप बोलतोय JSW One मधनं, जुन्नर सी.

customer

6.8s

From Dolvi?

डोळवी का?

agent

7.7s

Not Dolvi, I am calling from the Mumbai head office, sir.

डोळवी नाही, मुंबई हेड ऑफिस मधनं बोलतोय सर मी.

customer

10.0s

Yes, tell me, sir.

हा, बोला ना सर.

agent

10.8s

Your company was registered on our portal. I had called regarding your steel purchase. So, is there any requirement for steel now?

तुमची कंपनी रजिस्टर झाली होती पोर्टलवर आपल्या. तुमच्या स्टील पर्चेस संदर्भात फोन केला होता मी. तर आता काय स्टील मध्ये रिक्वायरमेंट आहे का आपल्याला?

customer

16.2s

Sir, not at the moment.

सर, सध्या तरी नाहीये.

agent

17.9s

No requirement at the moment. Meaning, when can it come? Is there any project or something in the lineup now?

सध्या रिक्वायरमेंट नाहीये. म्हणजे कधीपर्यंत येऊ शकते? कोणता प्रोजेक्ट वगैरे आता आहे का लाइनअप मध्ये?

customer

21.6s

Yes, it's in the lineup, sir. It's a JSW project, the Dolvi one.

हो, लाइनअप मध्ये आहे सर. JSW चाच प्रोजेक्ट आहे डोळवी वाला.

agent

24.2s

Okay.

ओके.

customer

24.8s

Yes, but the steel there, you only provide it, right? JSW provides it.

हा, पण तिथे जे स्टील तुम्हीच प्रोव्हाइड करता ना, JSW च प्रोव्हाइड करतंय.

agent

27.0s

Yes, you can order from our portal.

हा, तुम्ही आपल्या या पोर्टल वरून ऑर्डर करू शकता.

customer

29.2s

No no, they themselves provide it, JSW. He will provide.

नाही नाही, तेच स्वतःच प्रोव्हाइड करतात JSW. He will provide करतात.