{ "ucid": "21112178834774351", "call_date": "2026-09-02", "start_time": "2026-09-02 16:45:43", "end_time": "2026-09-02 16:47:10", "duration_sec": 87, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAeb008982b7d1602bbdfd27ab72ae6f05.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1212, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178834774351__DIAeb008982b7d1602bbdfd27ab72ae6f05.mp3", "audio_bytes": 187920, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 62.64, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello. (हॅलो.)\n[1s] AGENT: Hello, is Shubham sir speaking? Shri... (हॅलो, शुभम सर बोलताय का? श्री...)\n[3s] CUSTOMER: Yes, speaking. (हा, बोलतोय.)\n[4s] AGENT: Shubham sir, Sudip speaking from JSW One, Junnar C. (शुभम सर, सुदीप बोलतोय JSW One मधनं, जुन्नर सी.)\n[7s] CUSTOMER: From Dolvi? (डोळवी का?)\n[8s] AGENT: Not Dolvi, I am calling from the Mumbai head office, sir. (डोळवी नाही, मुंबई हेड ऑफिस मधनं बोलतोय सर मी.)\n[10s] CUSTOMER: Yes, tell me, sir. (हा, बोला ना सर.)\n[11s] AGENT: Your company was registered on our portal. I had called regarding your steel purchase. So, is there any requirement for steel now? (तुमची कंपनी रजिस्टर झाली होती पोर्टलवर आपल्या. तुमच्या स्टील पर्चेस संदर्भात फोन केला होता मी. तर आता काय स्टील मध्ये रिक्वायरमेंट आहे का आपल्याला?)\n[16s] CUSTOMER: Sir, not at the moment. (सर, सध्या तरी नाहीये.)\n[18s] AGENT: No requirement at the moment. Meaning, when can it come? Is there any project or something in the lineup now? (सध्या रिक्वायरमेंट नाहीये. म्हणजे कधीपर्यंत येऊ शकते? कोणता प्रोजेक्ट वगैरे आता आहे का लाइनअप मध्ये?)\n[22s] CUSTOMER: Yes, it's in the lineup, sir. It's a JSW project, the Dolvi one. (हो, लाइनअप मध्ये आहे सर. JSW चाच प्रोजेक्ट आहे डोळवी वाला.)\n[24s] AGENT: Okay. (ओके.)\n[25s] CUSTOMER: Yes, but the steel there, you only provide it, right? JSW provides it. (हा, पण तिथे जे स्टील तुम्हीच प्रोव्हाइड करता ना, JSW च प्रोव्हाइड करतंय.)\n[27s] AGENT: Yes, you can order from our portal. (हा, तुम्ही आपल्या या पोर्टल वरून ऑर्डर करू शकता.)\n[29s] CUSTOMER: No no, they themselves provide it, JSW. He will provide. (नाही नाही, तेच स्वतःच प्रोव्हाइड करतात JSW. He will provide करतात.)", "language": "Marathi", "languages": "[\"Marathi\", \"English\"]", "turn_count": 15, "connected": 1, "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some minor background noise but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "15 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "You skipped all discovery and profile verification; you must ask these questions first to understand the customer's business before asking for an order.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a new registrant who is a contractor on a JSW project in Dolvi. The customer stated they have no immediate requirement because JSW is directly supplying the steel for their current project. The agent failed to conduct discovery or handle the objection effectively, and the call ended without a next step.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Shubham sir, Sudip speaking from JSW One, Junnar C.\", \"comment\": \"The agent provided a standard, non-aggressive opening.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any of the four basic profile verification questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent skipped all eight discovery questions about the customer's business and procurement habits.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"evidence\": \"Yes, you can order from our portal.\", \"comment\": \"Agent mentioned the portal but did not explain any of its value propositions like transparent pricing or test certificates.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"No requirement at the moment. Meaning, when can it come?\", \"comment\": \"Although the agent asked about future requirements, no specific callback date was scheduled when the customer had no immediate need.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly after the customer's final statement, with no agreed next step like a quote, callback, or walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped all discovery and profile verification; you must ask these questions first to understand the customer's business before asking for an order.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"No no, they themselves provide it, JSW. He will provide.\", \"response\": \"Yes, you can order from our portal.\"}], \"call_summary\": \"The agent contacted a new registrant who is a contractor on a JSW project in Dolvi. The customer stated they have no immediate requirement because JSW is directly supplying the steel for their current project. The agent failed to conduct discovery or handle the objection effectively, and the call ended without a next step.\"}", "error": null, "latency_ms": 30973, "input_tokens": 3159, "output_tokens": 767, "created_at": "2026-09-25 11:47:18", "sentiment": "negative", "sentiment_score": -0.331, "sentiment_confidence": "high", "pos": 0, "neg": 1, "lex_hits": 3, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.62, "agent_talk_sec": 17.6, "customer_talk_sec": 10.8, "dead_air_sec": 58.6, "longest_monologue_sec": 5.2, "agent_wpm": 259.1, "interruptions": 0, "agent_turns": 7, "customer_turns": 8, "discovery_qs": 4, "words_agent": 76, "words_customer": 50, "monologue_heavy": 0, "turns": [ { "ucid": "21112178834774351", "idx": 0, "speaker": "customer", "start_s": 0.8, "end_s": 1.2, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178834774351", "idx": 1, "speaker": "agent", "start_s": 1.4, "end_s": 2.8, "text_en": "Hello, is Shubham sir speaking? Shri...", "text_native": "हॅलो, शुभम सर बोलताय का? श्री..." }, { "ucid": "21112178834774351", "idx": 2, "speaker": "customer", "start_s": 3.0, "end_s": 3.5, "text_en": "Yes, speaking.", "text_native": "हा, बोलतोय." }, { "ucid": "21112178834774351", "idx": 3, "speaker": "agent", "start_s": 3.7, "end_s": 6.5, "text_en": "Shubham sir, Sudip speaking from JSW One, Junnar C.", "text_native": "शुभम सर, सुदीप बोलतोय JSW One मधनं, जुन्नर सी." }, { "ucid": "21112178834774351", "idx": 4, "speaker": "customer", "start_s": 6.8, "end_s": 7.5, "text_en": "From Dolvi?", "text_native": "डोळवी का?" }, { "ucid": "21112178834774351", "idx": 5, "speaker": "agent", "start_s": 7.7, "end_s": 10.0, "text_en": "Not Dolvi, I am calling from the Mumbai head office, sir.", "text_native": "डोळवी नाही, मुंबई हेड ऑफिस मधनं बोलतोय सर मी." }, { "ucid": "21112178834774351", "idx": 6, "speaker": "customer", "start_s": 10.0, "end_s": 10.7, "text_en": "Yes, tell me, sir.", "text_native": "हा, बोला ना सर." }, { "ucid": "21112178834774351", "idx": 7, "speaker": "agent", "start_s": 10.8, "end_s": 16.0, "text_en": "Your company was registered on our portal. I had called regarding your steel purchase. So, is there any requirement for steel now?", "text_native": "तुमची कंपनी रजिस्टर झाली होती पोर्टलवर आपल्या. तुमच्या स्टील पर्चेस संदर्भात फोन केला होता मी. तर आता काय स्टील मध्ये रिक्वायरमेंट आहे का आपल्याला?" }, { "ucid": "21112178834774351", "idx": 8, "speaker": "customer", "start_s": 16.2, "end_s": 17.5, "text_en": "Sir, not at the moment.", "text_native": "सर, सध्या तरी नाहीये." }, { "ucid": "21112178834774351", "idx": 9, "speaker": "agent", "start_s": 17.9, "end_s": 21.5, "text_en": "No requirement at the moment. Meaning, when can it come? Is there any project or something in the lineup now?", "text_native": "सध्या रिक्वायरमेंट नाहीये. म्हणजे कधीपर्यंत येऊ शकते? कोणता प्रोजेक्ट वगैरे आता आहे का लाइनअप मध्ये?" }, { "ucid": "21112178834774351", "idx": 10, "speaker": "customer", "start_s": 21.6, "end_s": 24.0, "text_en": "Yes, it's in the lineup, sir. It's a JSW project, the Dolvi one.", "text_native": "हो, लाइनअप मध्ये आहे सर. JSW चाच प्रोजेक्ट आहे डोळवी वाला." }, { "ucid": "21112178834774351", "idx": 11, "speaker": "agent", "start_s": 24.2, "end_s": 24.6, "text_en": "Okay.", "text_native": "ओके." }, { "ucid": "21112178834774351", "idx": 12, "speaker": "customer", "start_s": 24.8, "end_s": 27.0, "text_en": "Yes, but the steel there, you only provide it, right? JSW provides it.", "text_native": "हा, पण तिथे जे स्टील तुम्हीच प्रोव्हाइड करता ना, JSW च प्रोव्हाइड करतंय." }, { "ucid": "21112178834774351", "idx": 13, "speaker": "agent", "start_s": 27.0, "end_s": 28.9, "text_en": "Yes, you can order from our portal.", "text_native": "हा, तुम्ही आपल्या या पोर्टल वरून ऑर्डर करू शकता." }, { "ucid": "21112178834774351", "idx": 14, "speaker": "customer", "start_s": 29.2, "end_s": 31.8, "text_en": "No no, they themselves provide it, JSW. He will provide.", "text_native": "नाही नाही, तेच स्वतःच प्रोव्हाइड करतात JSW. He will provide करतात." } ], "steps": [ { "ucid": "21112178834774351", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Shubham sir, Sudip speaking from JSW One, Junnar C.", "comment": "The agent provided a standard, non-aggressive opening." }, { "ucid": "21112178834774351", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent did not ask any of the four basic profile verification questions." }, { "ucid": "21112178834774351", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent skipped all eight discovery questions about the customer's business and procurement habits." }, { "ucid": "21112178834774351", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Yes, you can order from our portal.", "comment": "Agent mentioned the portal but did not explain any of its value propositions like transparent pricing or test certificates." }, { "ucid": "21112178834774351", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "No requirement at the moment. Meaning, when can it come?", "comment": "Although the agent asked about future requirements, no specific callback date was scheduled when the customer had no immediate need." }, { "ucid": "21112178834774351", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended abruptly after the customer's final statement, with no agreed next step like a quote, callback, or walkthrough." } ], "objections": [ { "ucid": "21112178834774351", "obj_type": "incumbent_supplier", "state": "mishandled", "evidence": "No no, they themselves provide it, JSW. He will provide.", "response": "Yes, you can order from our portal." } ], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }