Call 21112178834764511 2026-09-02 · Abdul Ansari · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | new_registration (campaign_name:medium) |
Audio: clear: The customer's voice is slightly lower in volume compared to the agent's, but the conversation is fully intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked; the call ended before this stage was reached.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement, but the customer was confused and the call ended before an opportunity could be identified or a next step established.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without a quote, callback, or walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 85% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Yeah, good evening sir. This is Abdul speaking from JSW.
Summary
The agent called a newly registered contact from 'Ravi Power Line and Contractor'. The agent stated the reason for the call, but the customer was confused and did not know what JSW sells, asking 'What do you make?'. The agent listed product types to clarify, but the call ended before any discovery or next steps could occur.
Coaching
You need to establish context before asking for a requirement; the customer didn't even know what JSW sells, so asking 'do you have any requirement in HR?' was ineffective.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yeah, good evening sir. This is Abdul speaking from JSW. The agent provided a standard, non-pushy opening and stated the reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent stated the company name but did not ask any of the four required verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked; the call ended before this stage was reached. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform and its benefits were not explained; the customer did not even know what JSW sells. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | do you have any requirement in HR? The agent asked for a requirement, but the customer was confused and the call ended before an opportunity could be identified or a next step established. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without a quote, callback, or walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.853 heavy | 16.8s | 2.9s | 29.3s | 5.2s | 250.0 | 0 | 6 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
1.8s
Hello.
हॅलो.
agent
2.8s
Yeah, good evening sir. This is Abdul speaking from JSW.
Yeah, good evening sir. Abdul बात कर रहा हूं मैं JSW से।
customer
6.0s
From where?
कहां से?
agent
6.7s
JSW, JSW Mumbai head office.
customer
9.5s
Yes?
जी?
agent
10.0s
I am speaking from JSW sir, JSW Mumbai head office.
JSW से बात कर रहा हूं सर, JSW Mumbai head office.
customer
13.2s
Yes, okay.
हां, okay.
agent
14.0s
Sir, your company is on our registered base, by the name of Ravi Power Line and Contractor, that's why I called. I... do you have any requirement in HR?
सर आपकी कंपनी है registered base से, Ravi Power Line and Contractor के नाम से, इसके लिए फोन किया था। मैं कुछ requirement है क्या आपको HR में?
customer
20.0s
What do you make?
क्या बनाते है आप?
agent
21.2s
I am speaking from JSW. Is there any material requirement? MS, HR, sheet, coil, GI.
मैं JSW से बात कर रहा हूं। कुछ material का requirement है? MS, HR, sheet, coil, GI.