{
  "ucid": "21112178834764511",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 16:44:05",
  "end_time": "2026-09-02 16:44:54",
  "duration_sec": 49,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1b037f5a1e3b3d9aec3289f2a700f2a0.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1214,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834764511__DIA1b037f5a1e3b3d9aec3289f2a700f2a0.mp3",
  "audio_bytes": 107568,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 35.856,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello.   (हॅलो.)\n[3s] AGENT: Yeah, good evening sir. This is Abdul speaking from JSW.   (Yeah, good evening sir. Abdul बात कर रहा हूं मैं JSW से।)\n[6s] CUSTOMER: From where?   (कहां से?)\n[7s] AGENT: JSW, JSW Mumbai head office.\n[10s] CUSTOMER: Yes?   (जी?)\n[10s] AGENT: I am speaking from JSW sir, JSW Mumbai head office.   (JSW से बात कर रहा हूं सर, JSW Mumbai head office.)\n[13s] CUSTOMER: Yes, okay.   (हां, okay.)\n[14s] AGENT: Sir, your company is on our registered base, by the name of Ravi Power Line and Contractor, that's why I called. I... do you have any requirement in HR?   (सर आपकी कंपनी है registered base से, Ravi Power Line and Contractor के नाम से, इसके लिए फोन किया था। मैं कुछ requirement है क्या आपको HR में?)\n[20s] CUSTOMER: What do you make?   (क्या बनाते है आप?)\n[21s] AGENT: I am speaking from JSW. Is there any material requirement? MS, HR, sheet, coil, GI.   (मैं JSW से बात कर रहा हूं। कुछ material का requirement है? MS, HR, sheet, coil, GI.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: The customer's voice is slightly lower in volume compared to the agent's, but the conversation is fully intelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You need to establish context before asking for a requirement; the customer didn't even know what JSW sells, so asking 'do you have any requirement in HR?' was ineffective.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a newly registered contact from 'Ravi Power Line and Contractor'. The agent stated the reason for the call, but the customer was confused and did not know what JSW sells, asking 'What do you make?'. The agent listed product types to clarify, but the call ended before any discovery or next steps could occur.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yeah, good evening sir. This is Abdul speaking from JSW.\", \"comment\": \"The agent provided a standard, non-pushy opening and stated the reason for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent stated the company name but did not ask any of the four required verification questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the call ended before this stage was reached.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform and its benefits were not explained; the customer did not even know what JSW sells.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"do you have any requirement in HR?\", \"comment\": \"The agent asked for a requirement, but the customer was confused and the call ended before an opportunity could be identified or a next step established.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without a quote, callback, or walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You need to establish context before asking for a requirement; the customer didn't even know what JSW sells, so asking 'do you have any requirement in HR?' was ineffective.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a newly registered contact from 'Ravi Power Line and Contractor'. The agent stated the reason for the call, but the customer was confused and did not know what JSW sells, asking 'What do you make?'. The agent listed product types to clarify, but the call ended before any discovery or next steps could occur.\"}",
  "error": null,
  "latency_ms": 27458,
  "input_tokens": 2939,
  "output_tokens": 715,
  "created_at": "2026-09-25 11:47:18",
  "sentiment": "positive",
  "sentiment_score": 0.2,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.853,
  "agent_talk_sec": 16.8,
  "customer_talk_sec": 2.9,
  "dead_air_sec": 29.3,
  "longest_monologue_sec": 5.2,
  "agent_wpm": 250.0,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 70,
  "words_customer": 10,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178834764511",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.34,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178834764511",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.83,
      "end_s": 2.26,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178834764511",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.8,
      "end_s": 5.54,
      "text_en": "Yeah, good evening sir. This is Abdul speaking from JSW.",
      "text_native": "Yeah, good evening sir. Abdul बात कर रहा हूं मैं JSW से।"
    },
    {
      "ucid": "21112178834764511",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.96,
      "end_s": 6.44,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178834764511",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.7,
      "end_s": 8.84,
      "text_en": "JSW, JSW Mumbai head office.",
      "text_native": "JSW, JSW Mumbai head office."
    },
    {
      "ucid": "21112178834764511",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.51,
      "end_s": 9.83,
      "text_en": "Yes?",
      "text_native": "जी?"
    },
    {
      "ucid": "21112178834764511",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.04,
      "end_s": 12.5,
      "text_en": "I am speaking from JSW sir, JSW Mumbai head office.",
      "text_native": "JSW से बात कर रहा हूं सर, JSW Mumbai head office."
    },
    {
      "ucid": "21112178834764511",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.24,
      "end_s": 14.0,
      "text_en": "Yes, okay.",
      "text_native": "हां, okay."
    },
    {
      "ucid": "21112178834764511",
      "idx": 8,
      "speaker": "agent",
      "start_s": 14.0,
      "end_s": 19.24,
      "text_en": "Sir, your company is on our registered base, by the name of Ravi Power Line and Contractor, that's why I called. I... do you have any requirement in HR?",
      "text_native": "सर आपकी कंपनी है registered base से, Ravi Power Line and Contractor के नाम से, इसके लिए फोन किया था। मैं कुछ requirement है क्या आपको HR में?"
    },
    {
      "ucid": "21112178834764511",
      "idx": 9,
      "speaker": "customer",
      "start_s": 19.98,
      "end_s": 20.83,
      "text_en": "What do you make?",
      "text_native": "क्या बनाते है आप?"
    },
    {
      "ucid": "21112178834764511",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.23,
      "end_s": 25.0,
      "text_en": "I am speaking from JSW. Is there any material requirement? MS, HR, sheet, coil, GI.",
      "text_native": "मैं JSW से बात कर रहा हूं। कुछ material का requirement है? MS, HR, sheet, coil, GI."
    }
  ],
  "steps": [
    {
      "ucid": "21112178834764511",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yeah, good evening sir. This is Abdul speaking from JSW.",
      "comment": "The agent provided a standard, non-pushy opening and stated the reason for the call."
    },
    {
      "ucid": "21112178834764511",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent stated the company name but did not ask any of the four required verification questions."
    },
    {
      "ucid": "21112178834764511",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the call ended before this stage was reached."
    },
    {
      "ucid": "21112178834764511",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform and its benefits were not explained; the customer did not even know what JSW sells."
    },
    {
      "ucid": "21112178834764511",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "do you have any requirement in HR?",
      "comment": "The agent asked for a requirement, but the customer was confused and the call ended before an opportunity could be identified or a next step established."
    },
    {
      "ucid": "21112178834764511",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without a quote, callback, or walkthrough being scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}