21112178834752441 · Call

Call 21112178834752441 2026-09-02 · sudeeps · 1:10

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	No_requirement	full conversation 14 turns, clean transcript (0% inaudible)	Hindi	14	new_registration (campaign_name:medium)

Audio: clear: The agent initially seems to state the wrong company name ('Jewel Developers') before clarifying he is from JSW One.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.10

confidence high · +2/−0 from 6 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) Agent only asked if there was a current requirement but did not ask any of the 8 core discovery questions about the customer's business.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified When the customer said they had no current need, the agent did not schedule a specific callback date for a future opportunity.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call did not end with one of the three required outcomes; it ended with a generic request for the customer to call back.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

habit You did 81% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

objection The customer raised 1 objection you did not answer: just_registered_to_check

No, not right now.

did well

Warm welcome opener

Pratik ji, Sudeep speaking, from JSW One, Ranchi. Uh, your company was registered on our portal, sir. The call was regarding steel procurement.

Summary

The agent contacted a newly registered lead, Mr. Pratik. The customer stated he had no immediate requirement for steel. The agent did not perform any discovery or platform education, ending the call by sending his contact details and asking the customer to reach out when a need arises.

Coaching

When a customer has no immediate need, you must still attempt basic discovery to qualify them and set a specific follow-up date, rather than ending the call.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Pratik ji, Sudeep speaking, from JSW One, Ranchi. Uh, your company was registered on our portal, sir. The call was regarding steel procurement. Agent stated the purpose of the call was regarding the portal registration, which meets the intent of a warm welcome.
NR2 Verify basic profile (4 Qs)	1	fail	0	0.0	Agent did not ask any of the four required questions to verify the customer's profile (company, city, procurement role, contact details).
NR3 Full discovery (8 Qs)	3	fail	0	0.0	Agent only asked if there was a current requirement but did not ask any of the 8 core discovery questions about the customer's business.
NR4 Platform education	1	fail	–	0.0	No attempt was made to educate the customer on the platform's value propositions like transparent pricing or test certificates.
NR5 First opportunity identified	2	fail	–	0.0	it will take me some time. When the customer said they had no current need, the agent did not schedule a specific callback date for a future opportunity.
NR6 Closure - one of three outcomes	2	fail	–	0.0	Whenever the requirement comes, connect with me. Okay? The call did not end with one of the three required outcomes; it ended with a generic request for the customer to call back.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
just_registered_to_check	mishandled	No, not right now.	Okay, so by when can the requirement for TMT and CR come? Any idea?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.812 heavy	25.9s	6.0s	38.1s	7.9s	227.0	0	8	6	4

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

2.8s

Hello.

agent

3.5s

Hello. Uh Mr. Pratik, this is Sudeep from Jewel Developers.

customer

6.7s

Yes, tell me, who is speaking?

हां बोलिए, कौन बोल रहा है?

agent

8.4s

Pratik ji, Sudeep speaking, from JSW One, Ranchi.

प्रतीक जी, सुदीप बोल रहा हूं JSW One से, रांची।

customer

12.2s

Yes, tell me.

हां बोलिए।

agent

13.1s

Uh, your company was registered on our portal, sir. The call was regarding steel procurement.

अह ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे, steel procurement को लेके कॉल अप हुआ था।

agent

17.8s

I wanted to understand, sir, do you have any requirement for steel right now?

आपको ये समझना था सर, steel में अभी कुछ requirement है क्या आपको?

customer

20.9s

No, not right now.

नहीं, अभी नहीं।

agent

22.4s

Okay, so by when can the requirement for TMT and CR come? Any idea?

अच्छा, तो कब तक आ सकती है TMT और CR की requirement? Any idea?

customer

27.3s

This... right now... I mean, it will take me some time.

ये अभी मतलब अभी टाइम लगेगा मेरे को।

agent

29.9s

It will take time. Okay, not an issue. I will WhatsApp you my official number, sir.

टाइम लगेगा। Okay, not an issue. मैं आपको सर मेरा official number WhatsApp करके रखता हूं।

agent

34.0s

For now, I have called from the system's number. Whenever the requirement comes, connect with me. Okay?

फिलहाल आपको system के नंबर से फोन किया। जब भी requirement आएगी आप connect कीजिए मुझसे। Okay?

customer

38.2s

Okay, fine.

Okay, ठीक है।

agent

39.4s

Okay sir. Thank you.

ठीक है सर। Thank you.