{
  "ucid": "21112178834752441",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 16:42:04",
  "end_time": "2026-09-02 16:43:14",
  "duration_sec": 70,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA718eaffe344befdafa7201079c557da4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1215,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834752441__DIA718eaffe344befdafa7201079c557da4.mp3",
  "audio_bytes": 153360,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 51.12,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] CUSTOMER: Hello.\n[3s] AGENT: Hello. Uh Mr. Pratik, this is Sudeep from Jewel Developers.\n[7s] CUSTOMER: Yes, tell me, who is speaking?   (हां बोलिए, कौन बोल रहा है?)\n[8s] AGENT: Pratik ji, Sudeep speaking, from JSW One, Ranchi.   (प्रतीक जी, सुदीप बोल रहा हूं JSW One से, रांची।)\n[12s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[13s] AGENT: Uh, your company was registered on our portal, sir. The call was regarding steel procurement.   (अह ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे, steel procurement को लेके कॉल अप हुआ था।)\n[18s] AGENT: I wanted to understand, sir, do you have any requirement for steel right now?   (आपको ये समझना था सर, steel में अभी कुछ requirement है क्या आपको?)\n[21s] CUSTOMER: No, not right now.   (नहीं, अभी नहीं।)\n[22s] AGENT: Okay, so by when can the requirement for TMT and CR come? Any idea?   (अच्छा, तो कब तक आ सकती है TMT और CR की requirement? Any idea?)\n[27s] CUSTOMER: This... right now... I mean, it will take me some time.   (ये अभी मतलब अभी टाइम लगेगा मेरे को।)\n[30s] AGENT: It will take time. Okay, not an issue. I will WhatsApp you my official number, sir.   (टाइम लगेगा। Okay, not an issue. मैं आपको सर मेरा official number WhatsApp करके रखता हूं।)\n[34s] AGENT: For now, I have called from the system's number. Whenever the requirement comes, connect with me. Okay?   (फिलहाल आपको system के नंबर से फोन किया। जब भी requirement आएगी आप connect कीजिए मुझसे। Okay?)\n[38s] CUSTOMER: Okay, fine.   (Okay, ठीक है।)\n[39s] AGENT: Okay sir. Thank you.   (ठीक है सर। Thank you.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "clear: The agent initially seems to state the wrong company name ('Jewel Developers') before clarifying he is from JSW One.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer has no immediate need, you must still attempt basic discovery to qualify them and set a specific follow-up date, rather than ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered lead, Mr. Pratik. The customer stated he had no immediate requirement for steel. The agent did not perform any discovery or platform education, ending the call by sending his contact details and asking the customer to reach out when a need arises.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Pratik ji, Sudeep speaking, from JSW One, Ranchi. Uh, your company was registered on our portal, sir. The call was regarding steel procurement.\", \"comment\": \"Agent stated the purpose of the call was regarding the portal registration, which meets the intent of a warm welcome.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any of the four required questions to verify the customer's profile (company, city, procurement role, contact details).\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent only asked if there was a current requirement but did not ask any of the 8 core discovery questions about the customer's business.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No attempt was made to educate the customer on the platform's value propositions like transparent pricing or test certificates.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"it will take me some time.\", \"comment\": \"When the customer said they had no current need, the agent did not schedule a specific callback date for a future opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Whenever the requirement comes, connect with me. Okay?\", \"comment\": \"The call did not end with one of the three required outcomes; it ended with a generic request for the customer to call back.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has no immediate need, you must still attempt basic discovery to qualify them and set a specific follow-up date, rather than ending the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"mishandled\", \"evidence\": \"No, not right now.\", \"response\": \"Okay, so by when can the requirement for TMT and CR come? Any idea?\"}], \"call_summary\": \"The agent contacted a newly registered lead, Mr. Pratik. The customer stated he had no immediate requirement for steel. The agent did not perform any discovery or platform education, ending the call by sending his contact details and asking the customer to reach out when a need arises.\"}",
  "error": null,
  "latency_ms": 36998,
  "input_tokens": 3080,
  "output_tokens": 834,
  "created_at": "2026-09-25 11:47:32",
  "sentiment": "neutral",
  "sentiment_score": 0.1,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.812,
  "agent_talk_sec": 25.9,
  "customer_talk_sec": 6.0,
  "dead_air_sec": 38.1,
  "longest_monologue_sec": 7.9,
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  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 6,
  "discovery_qs": 4,
  "words_agent": 98,
  "words_customer": 27,
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    {
      "ucid": "21112178834752441",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.83,
      "end_s": 3.23,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178834752441",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.46,
      "end_s": 6.24,
      "text_en": "Hello. Uh Mr. Pratik, this is Sudeep from Jewel Developers.",
      "text_native": "Hello. Uh Mr. Pratik, this is Sudeep from Jewel Developers."
    },
    {
      "ucid": "21112178834752441",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.7,
      "end_s": 7.96,
      "text_en": "Yes, tell me, who is speaking?",
      "text_native": "हां बोलिए, कौन बोल रहा है?"
    },
    {
      "ucid": "21112178834752441",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.36,
      "end_s": 11.5,
      "text_en": "Pratik ji, Sudeep speaking, from JSW One, Ranchi.",
      "text_native": "प्रतीक जी, सुदीप बोल रहा हूं JSW One से, रांची।"
    },
    {
      "ucid": "21112178834752441",
      "idx": 4,
      "speaker": "customer",
      "start_s": 12.2,
      "end_s": 12.76,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178834752441",
      "idx": 5,
      "speaker": "agent",
      "start_s": 13.05,
      "end_s": 17.8,
      "text_en": "Uh, your company was registered on our portal, sir. The call was regarding steel procurement.",
      "text_native": "अह ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे, steel procurement को लेके कॉल अप हुआ था।"
    },
    {
      "ucid": "21112178834752441",
      "idx": 6,
      "speaker": "agent",
      "start_s": 17.8,
      "end_s": 20.71,
      "text_en": "I wanted to understand, sir, do you have any requirement for steel right now?",
      "text_native": "आपको ये समझना था सर, steel में अभी कुछ requirement है क्या आपको?"
    },
    {
      "ucid": "21112178834752441",
      "idx": 7,
      "speaker": "customer",
      "start_s": 20.94,
      "end_s": 21.84,
      "text_en": "No, not right now.",
      "text_native": "नहीं, अभी नहीं।"
    },
    {
      "ucid": "21112178834752441",
      "idx": 8,
      "speaker": "agent",
      "start_s": 22.4,
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      "text_en": "Okay, so by when can the requirement for TMT and CR come? Any idea?",
      "text_native": "अच्छा, तो कब तक आ सकती है TMT और CR की requirement? Any idea?"
    },
    {
      "ucid": "21112178834752441",
      "idx": 9,
      "speaker": "customer",
      "start_s": 27.26,
      "end_s": 29.44,
      "text_en": "This... right now... I mean, it will take me some time.",
      "text_native": "ये अभी मतलब अभी टाइम लगेगा मेरे को।"
    },
    {
      "ucid": "21112178834752441",
      "idx": 10,
      "speaker": "agent",
      "start_s": 29.9,
      "end_s": 34.0,
      "text_en": "It will take time. Okay, not an issue. I will WhatsApp you my official number, sir.",
      "text_native": "टाइम लगेगा। Okay, not an issue. मैं आपको सर मेरा official number WhatsApp करके रखता हूं।"
    },
    {
      "ucid": "21112178834752441",
      "idx": 11,
      "speaker": "agent",
      "start_s": 34.0,
      "end_s": 37.8,
      "text_en": "For now, I have called from the system's number. Whenever the requirement comes, connect with me. Okay?",
      "text_native": "फिलहाल आपको system के नंबर से फोन किया। जब भी requirement आएगी आप connect कीजिए मुझसे। Okay?"
    },
    {
      "ucid": "21112178834752441",
      "idx": 12,
      "speaker": "customer",
      "start_s": 38.23,
      "end_s": 38.93,
      "text_en": "Okay, fine.",
      "text_native": "Okay, ठीक है।"
    },
    {
      "ucid": "21112178834752441",
      "idx": 13,
      "speaker": "agent",
      "start_s": 39.36,
      "end_s": 40.36,
      "text_en": "Okay sir. Thank you.",
      "text_native": "ठीक है सर। Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178834752441",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Pratik ji, Sudeep speaking, from JSW One, Ranchi. Uh, your company was registered on our portal, sir. The call was regarding steel procurement.",
      "comment": "Agent stated the purpose of the call was regarding the portal registration, which meets the intent of a warm welcome."
    },
    {
      "ucid": "21112178834752441",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not ask any of the four required questions to verify the customer's profile (company, city, procurement role, contact details)."
    },
    {
      "ucid": "21112178834752441",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent only asked if there was a current requirement but did not ask any of the 8 core discovery questions about the customer's business."
    },
    {
      "ucid": "21112178834752441",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No attempt was made to educate the customer on the platform's value propositions like transparent pricing or test certificates."
    },
    {
      "ucid": "21112178834752441",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "it will take me some time.",
      "comment": "When the customer said they had no current need, the agent did not schedule a specific callback date for a future opportunity."
    },
    {
      "ucid": "21112178834752441",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Whenever the requirement comes, connect with me. Okay?",
      "comment": "The call did not end with one of the three required outcomes; it ended with a generic request for the customer to call back."
    }
  ],
  "objections": [
    {
      "ucid": "21112178834752441",
      "obj_type": "just_registered_to_check",
      "state": "mishandled",
      "evidence": "No, not right now.",
      "response": "Okay, so by when can the requirement for TMT and CR come? Any idea?"
    }
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    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}