Call 21112178834746981 2026-09-02 · Aditya Pandey · 1:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Not_Answered | full conversation 12 turns, clean transcript (8% inaudible) | Marathi | 12 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background conversation and crosstalk on the customer's side, making some parts of the agent's speech difficult to hear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.11
confidence high · +0/−0
from 1 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent attempted one discovery question (1/8), but the customer stalled and the call ended before any more could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a current requirement, but when the customer said no, no specific callback date was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without a quote, scheduled callback, or platform walkthrough being agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 81% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Yes sir, I am Aditya Pandey speaking from JSW One, Jindal Steel Works Private Limited. You had registered on our platform last month, I had called reg
Summary
The agent contacted a customer who had previously registered. The agent confirmed the company name and asked about current requirements, which the customer denied. The customer then deflected discovery questions by saying they would call back later, and the call ended without any next steps being established.
Coaching
When a customer deflects discovery by saying 'I'll tell you later', try to retain control by asking for just one or two quick questions to make the call productive.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes sir, I am Aditya Pandey speaking from JSW One, Jindal Steel Works Private Limited. You had registered on our platform last month, I had called regarding that. The agent provided a warm, clear introduction and stated the reason for the call without being pushy. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Vikas sir, are you speaking from Anand Roadlines? The agent only verified the company name (1/4 questions) before the customer deflected the call. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | Can you brief me a little about your business, what you do? The agent attempted one discovery question (1/8), but the customer stalled and the call ended before any more could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had a chance to explain the platform's value proposition. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Do you have any current requirement for steel, sir? The agent asked about a current requirement, but when the customer said no, no specific callback date was scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without a quote, scheduled callback, or platform walkthrough being agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.806 heavy | 20.3s | 4.9s | 39.8s | 10.5s | 230.5 | 0 | 6 | 6 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.5s
Hello.
agent
5.4s
Vikas sir, are you speaking from Anand Roadlines?
विकास सर, आनंद रोडलाइन्स से बोलते है?
customer
7.0s
Yes, tell me.
हा, बघा की.
agent
7.8s
What are you saying? What are you saying? [inaudible] Sir I am Aditya [inaudible] Hello sir?
काय म्हणतात? काय म्हणतात? [inaudible] Sir me Aditya [inaudible] Hello sir?
agent
15.3s
Yes sir, I am Aditya Pandey speaking from JSW One, Jindal Steel Works Private Limited.
हा सर, मी आदित्य पांडे बोलतोय JSW One नी, जिंदाल स्टील वर्क्स प्रायव्हेट लिमिटेड.
customer
19.3s
Yes.
हा.
agent
20.0s
You had registered on our platform last month, I had called regarding that. Do you have any current requirement for steel, sir?
तुम्ही आमच्या platform वर last month register केलं होतं, त्या संदर्भात call केला होता. Current तुमची काही requirement आहे का सर steel मध्ये?
customer
25.3s
Uh, not right now.
अ, सध्याला तर नाहीये आता.
agent
27.5s
No issue, sir. Can you brief me a little about your business, what you do?
काही issue नाही सर. तुम्ही मला तुमचा थोडा business brief करू शकता का तुम्ही काय करता?
customer
31.6s
Yes, I'll tell you in a while.
हो, सांगतो मी थोड्या वेळाने.
customer
33.2s
Hello?
agent
34.0s
Yes sir.
हा सर.