{ "ucid": "21112178834746981", "call_date": "2026-09-02", "start_time": "2026-09-02 16:41:09", "end_time": "2026-09-02 16:42:14", "duration_sec": 65, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "Not_Answered", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7d6ec9a55ca694c4544bd0643a11981c.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1216, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178834746981__DIA7d6ec9a55ca694c4544bd0643a11981c.mp3", "audio_bytes": 128952, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 42.984, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] CUSTOMER: Hello.\n[5s] AGENT: Vikas sir, are you speaking from Anand Roadlines? (विकास सर, आनंद रोडलाइन्स से बोलते है?)\n[7s] CUSTOMER: Yes, tell me. (हा, बघा की.)\n[8s] AGENT: What are you saying? What are you saying? [inaudible] Sir I am Aditya [inaudible] Hello sir? (काय म्हणतात? काय म्हणतात? [inaudible] Sir me Aditya [inaudible] Hello sir?)\n[15s] AGENT: Yes sir, I am Aditya Pandey speaking from JSW One, Jindal Steel Works Private Limited. (हा सर, मी आदित्य पांडे बोलतोय JSW One नी, जिंदाल स्टील वर्क्स प्रायव्हेट लिमिटेड.)\n[19s] CUSTOMER: Yes. (हा.)\n[20s] AGENT: You had registered on our platform last month, I had called regarding that. Do you have any current requirement for steel, sir? (तुम्ही आमच्या platform वर last month register केलं होतं, त्या संदर्भात call केला होता. Current तुमची काही requirement आहे का सर steel मध्ये?)\n[25s] CUSTOMER: Uh, not right now. (अ, सध्याला तर नाहीये आता.)\n[28s] AGENT: No issue, sir. Can you brief me a little about your business, what you do? (काही issue नाही सर. तुम्ही मला तुमचा थोडा business brief करू शकता का तुम्ही काय करता?)\n[32s] CUSTOMER: Yes, I'll tell you in a while. (हो, सांगतो मी थोड्या वेळाने.)\n[33s] CUSTOMER: Hello?\n[34s] AGENT: Yes sir. (हा सर.)", "language": "Marathi", "languages": "[\"Marathi\", \"Hindi\", \"English\"]", "turn_count": 12, "connected": 1, "audio_notes": "noisy: Significant background conversation and crosstalk on the customer's side, making some parts of the agent's speech difficult to hear.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "12 turns, clean transcript (8% inaudible)", "band_language": "Marathi", "label_contradiction": 1, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer deflects discovery by saying 'I'll tell you later', try to retain control by asking for just one or two quick questions to make the call productive.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a customer who had previously registered. The agent confirmed the company name and asked about current requirements, which the customer denied. The customer then deflected discovery questions by saying they would call back later, and the call ended without any next steps being established.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes sir, I am Aditya Pandey speaking from JSW One, Jindal Steel Works Private Limited. You had registered on our platform last month, I had called regarding that.\", \"comment\": \"The agent provided a warm, clear introduction and stated the reason for the call without being pushy.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Vikas sir, are you speaking from Anand Roadlines?\", \"comment\": \"The agent only verified the company name (1/4 questions) before the customer deflected the call.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Can you brief me a little about your business, what you do?\", \"comment\": \"The agent attempted one discovery question (1/8), but the customer stalled and the call ended before any more could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent had a chance to explain the platform's value proposition.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any current requirement for steel, sir?\", \"comment\": \"The agent asked about a current requirement, but when the customer said no, no specific callback date was scheduled.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without a quote, scheduled callback, or platform walkthrough being agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer deflects discovery by saying 'I'll tell you later', try to retain control by asking for just one or two quick questions to make the call productive.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had previously registered. The agent confirmed the company name and asked about current requirements, which the customer denied. The customer then deflected discovery questions by saying they would call back later, and the call ended without any next steps being established.\"}", "error": null, "latency_ms": 22097, "input_tokens": 2999, "output_tokens": 756, "created_at": "2026-09-25 11:47:24", "sentiment": "neutral", "sentiment_score": -0.111, "sentiment_confidence": "high", "pos": 0, "neg": 0, "lex_hits": 1, "objection_phrases": "[]", "sentiment_method": "lexical only", "talk_ratio": 0.806, "agent_talk_sec": 20.3, "customer_talk_sec": 4.9, "dead_air_sec": 39.8, "longest_monologue_sec": 10.5, "agent_wpm": 230.5, "interruptions": 0, "agent_turns": 6, "customer_turns": 6, "discovery_qs": 6, "words_agent": 78, "words_customer": 17, "monologue_heavy": 1, "turns": [ { "ucid": "21112178834746981", "idx": 0, "speaker": "customer", "start_s": 4.55, "end_s": 4.95, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178834746981", "idx": 1, "speaker": "agent", "start_s": 5.364, "end_s": 6.644, "text_en": "Vikas sir, are you speaking from Anand Roadlines?", "text_native": "विकास सर, आनंद रोडलाइन्स से बोलते है?" }, { "ucid": "21112178834746981", "idx": 2, "speaker": "customer", "start_s": 6.987, "end_s": 7.537, "text_en": "Yes, tell me.", "text_native": "हा, बघा की." }, { "ucid": "21112178834746981", "idx": 3, "speaker": "agent", "start_s": 7.837, "end_s": 14.847, "text_en": "What are you saying? What are you saying? [inaudible] Sir I am Aditya [inaudible] Hello sir?", "text_native": "काय म्हणतात? काय म्हणतात? [inaudible] Sir me Aditya [inaudible] Hello sir?" }, { "ucid": "21112178834746981", "idx": 4, "speaker": "agent", "start_s": 15.314, "end_s": 18.844, "text_en": "Yes sir, I am Aditya Pandey speaking from JSW One, Jindal Steel Works Private Limited.", "text_native": "हा सर, मी आदित्य पांडे बोलतोय JSW One नी, जिंदाल स्टील वर्क्स प्रायव्हेट लिमिटेड." }, { "ucid": "21112178834746981", "idx": 5, "speaker": "customer", "start_s": 19.311, "end_s": 19.711, "text_en": "Yes.", "text_native": "हा." }, { "ucid": "21112178834746981", "idx": 6, "speaker": "agent", "start_s": 20.031, "end_s": 24.841, "text_en": "You had registered on our platform last month, I had called regarding that. Do you have any current requirement for steel, sir?", "text_native": "तुम्ही आमच्या platform वर last month register केलं होतं, त्या संदर्भात call केला होता. Current तुमची काही requirement आहे का सर steel मध्ये?" }, { "ucid": "21112178834746981", "idx": 7, "speaker": "customer", "start_s": 25.268, "end_s": 27.018, "text_en": "Uh, not right now.", "text_native": "अ, सध्याला तर नाहीये आता." }, { "ucid": "21112178834746981", "idx": 8, "speaker": "agent", "start_s": 27.538, "end_s": 30.818, "text_en": "No issue, sir. Can you brief me a little about your business, what you do?", "text_native": "काही issue नाही सर. तुम्ही मला तुमचा थोडा business brief करू शकता का तुम्ही काय करता?" }, { "ucid": "21112178834746981", "idx": 9, "speaker": "customer", "start_s": 31.56, "end_s": 33.0, "text_en": "Yes, I'll tell you in a while.", "text_native": "हो, सांगतो मी थोड्या वेळाने." }, { "ucid": "21112178834746981", "idx": 10, "speaker": "customer", "start_s": 33.21, "end_s": 33.61, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178834746981", "idx": 11, "speaker": "agent", "start_s": 34.04, "end_s": 34.44, "text_en": "Yes sir.", "text_native": "हा सर." } ], "steps": [ { "ucid": "21112178834746981", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Yes sir, I am Aditya Pandey speaking from JSW One, Jindal Steel Works Private Limited. You had registered on our platform last month, I had called regarding that.", "comment": "The agent provided a warm, clear introduction and stated the reason for the call without being pushy." }, { "ucid": "21112178834746981", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "Vikas sir, are you speaking from Anand Roadlines?", "comment": "The agent only verified the company name (1/4 questions) before the customer deflected the call." }, { "ucid": "21112178834746981", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "Can you brief me a little about your business, what you do?", "comment": "The agent attempted one discovery question (1/8), but the customer stalled and the call ended before any more could be asked." }, { "ucid": "21112178834746981", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before the agent had a chance to explain the platform's value proposition." }, { "ucid": "21112178834746981", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Do you have any current requirement for steel, sir?", "comment": "The agent asked about a current requirement, but when the customer said no, no specific callback date was scheduled." }, { "ucid": "21112178834746981", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended abruptly without a quote, scheduled callback, or platform walkthrough being agreed upon." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }