21112178834745421 · Call

Call 21112178834745421 2026-09-02 · Abdul Ansari · 1:34

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	General Enquiry	full conversation 19 turns, clean transcript (0% inaudible)	Hindi	19	new_registration (campaign_name:medium)

Audio: clear: There is some minor background noise but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: matched

2 · Customer quality

the LEAD we handed over

1 /4 flags

material: MS flat and MS round bar

3 · Supply

spec_not_available

Customer requires MS flat and MS round bar, which are long products; agent only sells flat products (sheets).

4 · Sentiment

the CUSTOMER

-0.46

confidence high · +2/−19 from 11 hits
0.6*lexical + 0.4*prior

rejection

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) the agent did not ask any of the eight required discovery questions.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified after confirming no current requirement for sheets, the agent did not schedule a specific callback.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes the call was ended without a quote, scheduled callback, or platform walkthrough.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

did well

Warm welcome opener

Hello sir, I'm calling from JSW.

Summary

The agent contacted a new registration. The customer initially assumed JSW only sold construction material, which the agent corrected. The customer then clarified their need for MS flat and MS round bars, not sheets. Recognizing this product was not in his catalogue, the agent ended the call.

Coaching

Even on a short call where the lead is disqualified, you must still attempt to ask the basic profile verification questions (NR2) to capture key customer data.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Hello sir, I'm calling from JSW. the agent provided a standard professional opening, identifying himself and the company.
NR2 Verify basic profile (4 Qs)	1	fail	0	0.0	the agent did not ask any of the four required profile verification questions.
NR3 Full discovery (8 Qs)	3	fail	0	0.0	the agent did not ask any of the eight required discovery questions.
NR4 Platform education	1	fail	–	0.0	the agent did not explain the platform or its benefits.
NR5 First opportunity identified	2	fail	–	0.0	after confirming no current requirement for sheets, the agent did not schedule a specific callback.
NR6 Closure - one of three outcomes	2	fail	–	0.0	the call was ended without a quote, scheduled callback, or platform walkthrough.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.418	13.0s	18.1s	62.9s	3.0s	332.3	0	7	12	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

5.0s

Hold for a minute.

एक मिनिट होल्ड करा.

customer

7.7s

Hello.

हॅलो.

customer

9.1s

Hello.

हॅलो.

customer

10.5s

Hello.

हॅलो.

customer

11.6s

Hello. Hold for a minute.

हॅलो. एक मिनिट होल्ड करा.

customer

13.8s

Hello.

हॅलो.

agent

15.0s

Hello.

हॅलो.

agent

15.7s

Voice is go- Hello, this is Abdul speaking. Hello sir, I'm calling from JSW.

आवाज जा हॅलो अब्दुल बात कर रहा हूं सर नमस्कार, जे एस डब्ल्यू से बात कर रहा हूं।

customer

18.7s

Tell me, sir. Which JSW is it?

बोलिए सर। जे एस डब्ल्यू कौन सा वाला है क्या?

agent

20.0s

Yes, yes, JSW Mumbai Head Office.

जी जी, जे एस डब्ल्यू मुंबई हेड ऑफिस।

customer

21.9s

Okay. Yes sir, we didn't have any requirement from your side. Your material is mostly for construction, right?

ओके। येस सर, हमें कुछ रिक्वायरमेंट नहीं था आपकी तरफ से। आपका मोस्टली कंस्ट्रक्शन के लिए रहता है ना मटेरियल?

agent

25.9s

No, no, we also deal in HR, right? We also deal in HR, CR, for fabrication as well.

नहीं नहीं, एच आर में भी डील करते हैं ना, एच आर सी आर में भी डील करते हैं, फैब्रिकेशन के लिए भी।

customer

28.7s

What do you deal in?

किसमें डील करते हो आप?

agent

29.7s

HR, CR, GP, GI, we have all the material in MS.

एच आर, सी आर, जी पी, जी आई, सारा मटेरियल है एम एस में।

customer

32.2s

Okay, okay, okay. No, sir. We don't need that much material. We don't need MS sheet, we need MS flat and MS round bar.

ओके ओके ओके। नहीं ना सर। हमें मतलब उतना ज्यादा मटेरियल की जरूरत नहीं पड़ती। हमें एम एस शीट की जरूरत नहीं पड़ती, हमें एम एस फ्लैट और एम एस राउंड बार की जरूरत पड़ती है।

agent

38.2s

Oh, okay, okay, I understood, I understood. You don't have any requirement for MS sheet, sir?

अच्छा अच्छा ओके, समझ गया समझ गया। एम एस शीट में कुछ रिक्वायरमेंट नहीं है सर आपको?

customer

40.9s

No sir, we don't have any requirement for sheet.

नहीं सर, शीट में कुछ रिक्वायरमेंट नहीं रहती हमारी।

agent

42.9s

Okay, correct, correct. Thank you, sir.

ओके, बराबर बराबर। थैंक यू सर।

customer

44.4s

Last time

लास्ट टाइम