{
  "ucid": "21112178834745421",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 16:40:54",
  "end_time": "2026-09-02 16:42:28",
  "duration_sec": 94,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd3f41de9ede94a4bc7a401748e4795f0.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1217,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834745421__DIAd3f41de9ede94a4bc7a401748e4795f0.mp3",
  "audio_bytes": 176904,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 58.968,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hold for a minute.   (एक मिनिट होल्ड करा.)\n[8s] CUSTOMER: Hello.   (हॅलो.)\n[9s] CUSTOMER: Hello.   (हॅलो.)\n[10s] CUSTOMER: Hello.   (हॅलो.)\n[12s] CUSTOMER: Hello. Hold for a minute.   (हॅलो. एक मिनिट होल्ड करा.)\n[14s] CUSTOMER: Hello.   (हॅलो.)\n[15s] AGENT: Hello.   (हॅलो.)\n[16s] AGENT: Voice is go- Hello, this is Abdul speaking. Hello sir, I'm calling from JSW.   (आवाज जा हॅलो अब्दुल बात कर रहा हूं सर नमस्कार, जे एस डब्ल्यू से बात कर रहा हूं।)\n[19s] CUSTOMER: Tell me, sir. Which JSW is it?   (बोलिए सर। जे एस डब्ल्यू कौन सा वाला है क्या?)\n[20s] AGENT: Yes, yes, JSW Mumbai Head Office.   (जी जी, जे एस डब्ल्यू मुंबई हेड ऑफिस।)\n[22s] CUSTOMER: Okay. Yes sir, we didn't have any requirement from your side. Your material is mostly for construction, right?   (ओके। येस सर, हमें कुछ रिक्वायरमेंट नहीं था आपकी तरफ से। आपका मोस्टली कंस्ट्रक्शन के लिए रहता है ना मटेरियल?)\n[26s] AGENT: No, no, we also deal in HR, right? We also deal in HR, CR, for fabrication as well.   (नहीं नहीं, एच आर में भी डील करते हैं ना, एच आर सी आर में भी डील करते हैं, फैब्रिकेशन के लिए भी।)\n[29s] CUSTOMER: What do you deal in?   (किसमें डील करते हो आप?)\n[30s] AGENT: HR, CR, GP, GI, we have all the material in MS.   (एच आर, सी आर, जी पी, जी आई, सारा मटेरियल है एम एस में।)\n[32s] CUSTOMER: Okay, okay, okay. No, sir. We don't need that much material. We don't need MS sheet, we need MS flat and MS round bar.   (ओके ओके ओके। नहीं ना सर। हमें मतलब उतना ज्यादा मटेरियल की जरूरत नहीं पड़ती। हमें एम एस शीट की जरूरत नहीं पड़ती, हमें एम एस फ्लैट और एम एस राउंड बार की जरूरत पड़ती है।)\n[38s] AGENT: Oh, okay, okay, I understood, I understood. You don't have any requirement for MS sheet, sir?   (अच्छा अच्छा ओके, समझ गया समझ गया। एम एस शीट में कुछ रिक्वायरमेंट नहीं है सर आपको?)\n[41s] CUSTOMER: No sir, we don't have any requirement for sheet.   (नहीं सर, शीट में कुछ रिक्वायरमेंट नहीं रहती हमारी।)\n[43s] AGENT: Okay, correct, correct. Thank you, sir.   (ओके, बराबर बराबर। थैंक यू सर।)\n[44s] CUSTOMER: Last time   (लास्ट टाइम)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\", \"Marathi\"]",
  "turn_count": 19,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "19 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "Even on a short call where the lead is disqualified, you must still attempt to ask the basic profile verification questions (NR2) to capture key customer data.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "MS flat and MS round bar",
  "catalogue_status": "not_available",
  "quality_flags_total": 1,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer requires MS flat and MS round bar, which are long products; agent only sells flat products (sheets).",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registration. The customer initially assumed JSW only sold construction material, which the agent corrected. The customer then clarified their need for MS flat and MS round bars, not sheets. Recognizing this product was not in his catalogue, the agent ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello sir, I'm calling from JSW.\", \"comment\": \"the agent provided a standard professional opening, identifying himself and the company.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"the agent did not ask any of the four required profile verification questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"the agent did not ask any of the eight required discovery questions.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"the agent did not explain the platform or its benefits.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"after confirming no current requirement for sheets, the agent did not schedule a specific callback.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"the call was ended without a quote, scheduled callback, or platform walkthrough.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Even on a short call where the lead is disqualified, you must still attempt to ask the basic profile verification questions (NR2) to capture key customer data.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"MS flat and MS round bar\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer requires MS flat and MS round bar, which are long products; agent only sells flat products (sheets).\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registration. The customer initially assumed JSW only sold construction material, which the agent corrected. The customer then clarified their need for MS flat and MS round bars, not sheets. Recognizing this product was not in his catalogue, the agent ended the call.\"}",
  "error": null,
  "latency_ms": 35528,
  "input_tokens": 3283,
  "output_tokens": 690,
  "created_at": "2026-09-25 11:47:43",
  "sentiment": "negative",
  "sentiment_score": -0.455,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 19,
  "lex_hits": 11,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.418,
  "agent_talk_sec": 13.0,
  "customer_talk_sec": 18.1,
  "dead_air_sec": 62.9,
  "longest_monologue_sec": 3.0,
  "agent_wpm": 332.3,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 12,
  "discovery_qs": 2,
  "words_agent": 72,
  "words_customer": 78,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178834745421",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.98,
      "end_s": 6.1,
      "text_en": "Hold for a minute.",
      "text_native": "एक मिनिट होल्ड करा."
    },
    {
      "ucid": "21112178834745421",
      "idx": 1,
      "speaker": "customer",
      "start_s": 7.7,
      "end_s": 8.27,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178834745421",
      "idx": 2,
      "speaker": "customer",
      "start_s": 9.1,
      "end_s": 9.53,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178834745421",
      "idx": 3,
      "speaker": "customer",
      "start_s": 10.47,
      "end_s": 10.88,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178834745421",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.6,
      "end_s": 13.1,
      "text_en": "Hello. Hold for a minute.",
      "text_native": "हॅलो. एक मिनिट होल्ड करा."
    },
    {
      "ucid": "21112178834745421",
      "idx": 5,
      "speaker": "customer",
      "start_s": 13.77,
      "end_s": 14.27,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178834745421",
      "idx": 6,
      "speaker": "agent",
      "start_s": 14.97,
      "end_s": 15.4,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178834745421",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.7,
      "end_s": 18.3,
      "text_en": "Voice is go- Hello, this is Abdul speaking. Hello sir, I'm calling from JSW.",
      "text_native": "आवाज जा हॅलो अब्दुल बात कर रहा हूं सर नमस्कार, जे एस डब्ल्यू से बात कर रहा हूं।"
    },
    {
      "ucid": "21112178834745421",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.7,
      "end_s": 20.0,
      "text_en": "Tell me, sir. Which JSW is it?",
      "text_native": "बोलिए सर। जे एस डब्ल्यू कौन सा वाला है क्या?"
    },
    {
      "ucid": "21112178834745421",
      "idx": 9,
      "speaker": "agent",
      "start_s": 20.0,
      "end_s": 21.5,
      "text_en": "Yes, yes, JSW Mumbai Head Office.",
      "text_native": "जी जी, जे एस डब्ल्यू मुंबई हेड ऑफिस।"
    },
    {
      "ucid": "21112178834745421",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.9,
      "end_s": 25.5,
      "text_en": "Okay. Yes sir, we didn't have any requirement from your side. Your material is mostly for construction, right?",
      "text_native": "ओके। येस सर, हमें कुछ रिक्वायरमेंट नहीं था आपकी तरफ से। आपका मोस्टली कंस्ट्रक्शन के लिए रहता है ना मटेरियल?"
    },
    {
      "ucid": "21112178834745421",
      "idx": 11,
      "speaker": "agent",
      "start_s": 25.9,
      "end_s": 28.5,
      "text_en": "No, no, we also deal in HR, right? We also deal in HR, CR, for fabrication as well.",
      "text_native": "नहीं नहीं, एच आर में भी डील करते हैं ना, एच आर सी आर में भी डील करते हैं, फैब्रिकेशन के लिए भी।"
    },
    {
      "ucid": "21112178834745421",
      "idx": 12,
      "speaker": "customer",
      "start_s": 28.7,
      "end_s": 29.5,
      "text_en": "What do you deal in?",
      "text_native": "किसमें डील करते हो आप?"
    },
    {
      "ucid": "21112178834745421",
      "idx": 13,
      "speaker": "agent",
      "start_s": 29.7,
      "end_s": 31.8,
      "text_en": "HR, CR, GP, GI, we have all the material in MS.",
      "text_native": "एच आर, सी आर, जी पी, जी आई, सारा मटेरियल है एम एस में।"
    },
    {
      "ucid": "21112178834745421",
      "idx": 14,
      "speaker": "customer",
      "start_s": 32.2,
      "end_s": 37.8,
      "text_en": "Okay, okay, okay. No, sir. We don't need that much material. We don't need MS sheet, we need MS flat and MS round bar.",
      "text_native": "ओके ओके ओके। नहीं ना सर। हमें मतलब उतना ज्यादा मटेरियल की जरूरत नहीं पड़ती। हमें एम एस शीट की जरूरत नहीं पड़ती, हमें एम एस फ्लैट और एम एस राउंड बार की जरूरत पड़ती है।"
    },
    {
      "ucid": "21112178834745421",
      "idx": 15,
      "speaker": "agent",
      "start_s": 38.2,
      "end_s": 40.7,
      "text_en": "Oh, okay, okay, I understood, I understood. You don't have any requirement for MS sheet, sir?",
      "text_native": "अच्छा अच्छा ओके, समझ गया समझ गया। एम एस शीट में कुछ रिक्वायरमेंट नहीं है सर आपको?"
    },
    {
      "ucid": "21112178834745421",
      "idx": 16,
      "speaker": "customer",
      "start_s": 40.9,
      "end_s": 42.7,
      "text_en": "No sir, we don't have any requirement for sheet.",
      "text_native": "नहीं सर, शीट में कुछ रिक्वायरमेंट नहीं रहती हमारी।"
    },
    {
      "ucid": "21112178834745421",
      "idx": 17,
      "speaker": "agent",
      "start_s": 42.9,
      "end_s": 44.2,
      "text_en": "Okay, correct, correct. Thank you, sir.",
      "text_native": "ओके, बराबर बराबर। थैंक यू सर।"
    },
    {
      "ucid": "21112178834745421",
      "idx": 18,
      "speaker": "customer",
      "start_s": 44.4,
      "end_s": 44.9,
      "text_en": "Last time",
      "text_native": "लास्ट टाइम"
    }
  ],
  "steps": [
    {
      "ucid": "21112178834745421",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Hello sir, I'm calling from JSW.",
      "comment": "the agent provided a standard professional opening, identifying himself and the company."
    },
    {
      "ucid": "21112178834745421",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "the agent did not ask any of the four required profile verification questions."
    },
    {
      "ucid": "21112178834745421",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "the agent did not ask any of the eight required discovery questions."
    },
    {
      "ucid": "21112178834745421",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "the agent did not explain the platform or its benefits."
    },
    {
      "ucid": "21112178834745421",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "after confirming no current requirement for sheets, the agent did not schedule a specific callback."
    },
    {
      "ucid": "21112178834745421",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "the call was ended without a quote, scheduled callback, or platform walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}