Call 21112178834724261 2026-09-02 · sudeeps · 0:27
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Not_Answered | short or unclear only 4 turns - short exchange, limited evidence to score | Hindi | 4 | new_registration (campaign_name:medium) |
Audio: clear: There is a slight echo on the agent's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence med · +0/−0
from 0 hits
neither signal -> neutral
neither signal -> neutral
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call ended before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The call ended before any requirement could be identified.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly with no closure.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 89% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent connected with the customer and verified their identity. Immediately after the agent introduced himself and JSW One, the call was disconnected. No business discussion occurred.
Coaching
The call was too short for meaningful feedback as the customer disconnected immediately after your introduction.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Dinesh sir, greetings. This is Sudeep calling from JSW One. The agent gave a standard greeting but the call ended before he could welcome the customer for registering or position himself as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | am I speaking with Dinesh sir from SG Vadka? The agent only verified the customer's name and company (1 of 4 questions) before the call ended. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the platform could be explained. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The call ended before any requirement could be identified. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly with no closure. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.889 heavy | 5.6s | 0.7s | 20.7s | 2.8s | 214.3 | 0 | 2 | 2 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.8s
Hello, am I speaking with Dinesh sir from SG Vadka?
हेलो, दिनेश सर से बात हो रही है एस जी वाडका से?
customer
4.8s
Yes.
हां।
agent
5.4s
Dinesh sir, greetings. This is Sudeep calling from JSW One.
दिनेश सर, नमस्कार। सुदीप बोल रहा हूं JSW One से।