{
  "ucid": "21112178834724261",
  "call_date": "2026-09-02",
  "start_time": "1899-12-30 16:37:22",
  "end_time": "1899-12-30 16:37:49",
  "duration_sec": 27,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Not_Answered",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd6ab9ba4f70abb9ed51b22a3e705b5bb.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 237,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834724261__DIAd6ab9ba4f70abb9ed51b22a3e705b5bb.mp3",
  "audio_bytes": 28944,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 11:36:57.972567+00",
  "audio_secs": 9.648,
  "source_file": "Sep1-10.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello, am I speaking with Dinesh sir from SG Vadka?   (हेलो, दिनेश सर से बात हो रही है एस जी वाडका से?)\n[5s] CUSTOMER: Yes.   (हां।)\n[5s] AGENT: Dinesh sir, greetings. This is Sudeep calling from JSW One.   (दिनेश सर, नमस्कार। सुदीप बोल रहा हूं JSW One से।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 4,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the agent's side.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "only 4 turns - short exchange, limited evidence to score",
  "band_language": "Hindi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "The call was too short for meaningful feedback as the customer disconnected immediately after your introduction.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent connected with the customer and verified their identity. Immediately after the agent introduced himself and JSW One, the call was disconnected. No business discussion occurred.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Dinesh sir, greetings. This is Sudeep calling from JSW One.\", \"comment\": \"The agent gave a standard greeting but the call ended before he could welcome the customer for registering or position himself as a helper.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"am I speaking with Dinesh sir from SG Vadka?\", \"comment\": \"The agent only verified the customer's name and company (1 of 4 questions) before the call ended.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the platform could be explained.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any requirement could be identified.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no closure.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The call was too short for meaningful feedback as the customer disconnected immediately after your introduction.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent connected with the customer and verified their identity. Immediately after the agent introduced himself and JSW One, the call was disconnected. No business discussion occurred.\"}",
  "error": null,
  "latency_ms": 27987,
  "input_tokens": 2707,
  "output_tokens": 637,
  "created_at": "2026-09-25 11:02:17",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "neither signal -> neutral",
  "talk_ratio": 0.889,
  "agent_talk_sec": 5.6,
  "customer_talk_sec": 0.7,
  "dead_air_sec": 20.7,
  "longest_monologue_sec": 2.8,
  "agent_wpm": 214.3,
  "interruptions": 0,
  "agent_turns": 2,
  "customer_turns": 2,
  "discovery_qs": 1,
  "words_agent": 20,
  "words_customer": 2,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178834724261",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.27,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178834724261",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.83,
      "end_s": 4.56,
      "text_en": "Hello, am I speaking with Dinesh sir from SG Vadka?",
      "text_native": "हेलो, दिनेश सर से बात हो रही है एस जी वाडका से?"
    },
    {
      "ucid": "21112178834724261",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.85,
      "end_s": 5.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178834724261",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.4,
      "end_s": 8.23,
      "text_en": "Dinesh sir, greetings. This is Sudeep calling from JSW One.",
      "text_native": "दिनेश सर, नमस्कार। सुदीप बोल रहा हूं JSW One से।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178834724261",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Dinesh sir, greetings. This is Sudeep calling from JSW One.",
      "comment": "The agent gave a standard greeting but the call ended before he could welcome the customer for registering or position himself as a helper."
    },
    {
      "ucid": "21112178834724261",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "am I speaking with Dinesh sir from SG Vadka?",
      "comment": "The agent only verified the customer's name and company (1 of 4 questions) before the call ended."
    },
    {
      "ucid": "21112178834724261",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178834724261",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the platform could be explained."
    },
    {
      "ucid": "21112178834724261",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any requirement could be identified."
    },
    {
      "ucid": "21112178834724261",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no closure."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}