Call 21112178834702691 2026-09-02 · Abdul Ansari · 0:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise on the agent's side, but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +1/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent skipped discovery entirely and asked only for an immediate requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement, but after the customer said 'no', no specific callback date was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was ended without a quote, a specific callback, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 84% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent called a contact and immediately asked if they had a requirement for HR/CR steel. The customer replied that they did not have a requirement. The agent then ended the call without attempting any discovery or scheduling a future follow-up.
Coaching
You must follow the pitch structure; do not open the call by immediately asking for a requirement. First, verify the customer's profile and perform discovery to understand their business.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Hello, yes, hello sir, Abdul speaking from JSW One. The opener was abrupt and did not welcome the customer for their new registration or position the agent as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four required profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent skipped discovery entirely and asked only for an immediate requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
No platform education was provided as no discovery was done. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Is there any requirement, sir, in steel, in HR, CR? I called for that. The agent asked for a requirement, but after the customer said 'no', no specific callback date was scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay, okay. Alright, alright, okay, okay. The call was ended without a quote, a specific callback, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.843 heavy | 9.7s | 1.8s | 30.5s | 2.8s | 253.6 | 0 | 4 | 4 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.8s
Hello, yes, hello sir, Abdul speaking from JSW One.
हेलो, हां नमस्कार सर, अब्दुल बात कर रहा हूं JSW One से।
customer
3.8s
Speak.
बोलिए।
agent
4.5s
Is there any requirement, sir, in steel, in HR, CR? I called for that.
कुछ requirement है क्या सर steel में HR CR में, इसके लिए फोन किया था।
customer
7.6s
For what?
किसके लिए?
agent
8.3s
Is there a requirement for material in HR, sir? In HR, CR?
HR में requirement है क्या आपको material का सर? HR CR में?
customer
11.1s
No, no.
नहीं नहीं।
agent
11.9s
Okay, okay. Alright, alright, okay, okay.
अच्छा अच्छा। ठीक है ठीक है, ओके ओके।
customer
13.9s
Okay.