{
  "ucid": "21112178834702691",
  "call_date": "2026-09-02",
  "start_time": "2026-09-02 16:33:46",
  "end_time": "2026-09-02 16:34:28",
  "duration_sec": 42,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbe62ce6e8c43d5abc0be25d50057176d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1220,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178834702691__DIAbe62ce6e8c43d5abc0be25d50057176d.mp3",
  "audio_bytes": 63720,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 21.24,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello, yes, hello sir, Abdul speaking from JSW One.   (हेलो, हां नमस्कार सर, अब्दुल बात कर रहा हूं JSW One से।)\n[4s] CUSTOMER: Speak.   (बोलिए।)\n[4s] AGENT: Is there any requirement, sir, in steel, in HR, CR? I called for that.   (कुछ requirement है क्या सर steel में HR CR में, इसके लिए फोन किया था।)\n[8s] CUSTOMER: For what?   (किसके लिए?)\n[8s] AGENT: Is there a requirement for material in HR, sir? In HR, CR?   (HR में requirement है क्या आपको material का सर? HR CR में?)\n[11s] CUSTOMER: No, no.   (नहीं नहीं।)\n[12s] AGENT: Okay, okay. Alright, alright, okay, okay.   (अच्छा अच्छा। ठीक है ठीक है, ओके ओके।)\n[14s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the agent's side, but it does not impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You must follow the pitch structure; do not open the call by immediately asking for a requirement. First, verify the customer's profile and perform discovery to understand their business.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a contact and immediately asked if they had a requirement for HR/CR steel. The customer replied that they did not have a requirement. The agent then ended the call without attempting any discovery or scheduling a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello, yes, hello sir, Abdul speaking from JSW One.\", \"comment\": \"The opener was abrupt and did not welcome the customer for their new registration or position the agent as a helper.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the four required profile verification questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent skipped discovery entirely and asked only for an immediate requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No platform education was provided as no discovery was done.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Is there any requirement, sir, in steel, in HR, CR? I called for that.\", \"comment\": \"The agent asked for a requirement, but after the customer said 'no', no specific callback date was scheduled.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, okay. Alright, alright, okay, okay.\", \"comment\": \"The call was ended without a quote, a specific callback, or a platform walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure; do not open the call by immediately asking for a requirement. First, verify the customer's profile and perform discovery to understand their business.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a contact and immediately asked if they had a requirement for HR/CR steel. The customer replied that they did not have a requirement. The agent then ended the call without attempting any discovery or scheduling a future follow-up.\"}",
  "error": null,
  "latency_ms": 26446,
  "input_tokens": 2821,
  "output_tokens": 703,
  "created_at": "2026-09-25 23:03:04",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 1,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.843,
  "agent_talk_sec": 9.7,
  "customer_talk_sec": 1.8,
  "dead_air_sec": 30.5,
  "longest_monologue_sec": 2.8,
  "agent_wpm": 253.6,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 3,
  "words_agent": 41,
  "words_customer": 6,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178834702691",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.81,
      "end_s": 3.53,
      "text_en": "Hello, yes, hello sir, Abdul speaking from JSW One.",
      "text_native": "हेलो, हां नमस्कार सर, अब्दुल बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178834702691",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.84,
      "end_s": 4.28,
      "text_en": "Speak.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178834702691",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.46,
      "end_s": 7.23,
      "text_en": "Is there any requirement, sir, in steel, in HR, CR? I called for that.",
      "text_native": "कुछ requirement है क्या सर steel में HR CR में, इसके लिए फोन किया था।"
    },
    {
      "ucid": "21112178834702691",
      "idx": 3,
      "speaker": "customer",
      "start_s": 7.56,
      "end_s": 8.06,
      "text_en": "For what?",
      "text_native": "किसके लिए?"
    },
    {
      "ucid": "21112178834702691",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.26,
      "end_s": 10.8,
      "text_en": "Is there a requirement for material in HR, sir? In HR, CR?",
      "text_native": "HR में requirement है क्या आपको material का सर? HR CR में?"
    },
    {
      "ucid": "21112178834702691",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.1,
      "end_s": 11.62,
      "text_en": "No, no.",
      "text_native": "नहीं नहीं।"
    },
    {
      "ucid": "21112178834702691",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.9,
      "end_s": 13.54,
      "text_en": "Okay, okay. Alright, alright, okay, okay.",
      "text_native": "अच्छा अच्छा। ठीक है ठीक है, ओके ओके।"
    },
    {
      "ucid": "21112178834702691",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.94,
      "end_s": 14.29,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178834702691",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello, yes, hello sir, Abdul speaking from JSW One.",
      "comment": "The opener was abrupt and did not welcome the customer for their new registration or position the agent as a helper."
    },
    {
      "ucid": "21112178834702691",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the four required profile verification questions."
    },
    {
      "ucid": "21112178834702691",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent skipped discovery entirely and asked only for an immediate requirement."
    },
    {
      "ucid": "21112178834702691",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No platform education was provided as no discovery was done."
    },
    {
      "ucid": "21112178834702691",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Is there any requirement, sir, in steel, in HR, CR? I called for that.",
      "comment": "The agent asked for a requirement, but after the customer said 'no', no specific callback date was scheduled."
    },
    {
      "ucid": "21112178834702691",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, okay. Alright, alright, okay, okay.",
      "comment": "The call was ended without a quote, a specific callback, or a platform walkthrough being scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}